NBKC Bank User Reviews

4.9 reviews
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96% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
100 out of 101 rates honored

Consumer Reviews

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(101 reviews)
5 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 101 Reviews
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W. Mitchell
New Hill, NC

5/20/2020

Steam Rolled Over Any Issues

Great transaction. My loan officer, Keith Andrew, was extremely responsive throughout the process and resolved any issues quickly.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tim Hoth
Portland, OR

5/18/2020

Great Company

This was my first time applying for a mortgage and Ryan Vick was incredibly helpful and honest about the process and what NBKC Bank could provide for me. They ended up having the best interest rate I could find, and made the process very easy. All of my questions were answered and i would recommend ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tom L
Apex, NC

5/4/2020

Smooth Process!

It was great to work with Scott Benson! He kept the process moving along quickly and smoothly! No small feat in this time of social distancing. I would definitely recommend him and NBKC bank to my friend!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Victor and Celia Guardado
Sacramento, California

3/28/2020

Great Experience!

The entire home buying process was as smooth as could be from start to finish. Brandon Green with NBKC Bank was responsive, efficient, proactive, communicative, and countless other desirable traits. My wife and I are very blessed to have had him and NBKC on our team. Without them we would not have c...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Daryl Douglas
Delaware

3/6/2020

Awesome Experience

I recently purchased my first home and as you know this can be a stressful experience, however Jay Arnold put my wife and I and even my realtor at ease. Yes even my realtor because she was skeptical at first of me choosing a lender out of state and in a different time zone, but Jay made the whole ex...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
No
Mortgage closed:
Yes
Closed on time:
Yes
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David
Hawaii

2/26/2020

On my 3rd home loan with NBKC

NBKC has been incredible. Most recently I worked with Jeff Young. Despite a large time difference (I am in Hawaii), Jeff was exceptionally easy to get a hold of and quick to respond to my requests and questions. He made the whole process painless and I feel like I got the best possible financing ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Rebecca
Nashua NH

2/24/2020

Excellent Choice

I found this bank through my work and I am SO glad that I did! We got an awesome rate and the closing costs were way less than we anticipated. We will be using this bank going forward for our needs.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tim E.
Beverly Hills

2/20/2020

Easiest Loan Experience I Have Ever Had!!!

Roland Mills was amazing and took care of us every step of the way. We never had to wait more than 30 minutes for any question we had whether by phone or email.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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SF. FAN
01463

2/19/2020

Great experience

Brandon from NBKC bank was my contact. He was very patient to all my questions and requests. The entire refinancing process went smoothly. I'm glad I made the change. Looking forward to doing business again with them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Maurice Mora
Miami

2/19/2020

Great Expeirnce!!

I usually don't write reviews but after working with NBKC I was compelled to share my experience. I found NBKC after a lot of research and comparisons to get the best possible deal. When I first called the bank, Mr. Matt Kroll, a loan officer, took my call and right away I realized I was dealing wit...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes