Mutual of Omaha Mortgage Review 2026

Mutual of Omaha Mortgage overview

While Mutual of Omaha has been in business since 1909, its mortgage arm was established only in 2016. The lender operates in most of the U.S. online.

Pros and cons of Mutual of Omaha Mortgage

How Bankrate scored Mutual of Omaha Mortgage

Affordability: 4.9 stars

Mutual of Omaha’s competitive rates earn it an excellent score for affordability. 

• Interest rates: Mutual of Omaha’s mortgage rates are significantly lower than Bankrate’s average at the time of writing.
• Down payment: The lender offers 3 percent conventional loans, as well as FHA loans for 3.5 percent down and VA loans with no down payment minimum.
• Closing costs: While closing costs vary depending on many factors, if you’re already a Mutual of Omaha customer, you could be eligible for a $1,000 discount on fees.

Availability: 5 stars

Thanks to its wide reach, Mutual of Omaha Mortgage scores 5 out of 5 stars for availability.

• Home loans offered: Mutual of Omaha Mortgage offers conventional, FHA and VA loans for both purchase and refinance.
• Footprint: You can get a Mutual of Omaha mortgage in every U.S. state besides New York.
• Where to find: You can apply for a Mutual of Omaha mortgage online. 

To help you better understand what types of borrowers are interested in this lender, here’s more information about Bankrate users who submitted a form to this lender through our site.

Borrower experience: 3.1 stars

Mutual of Omaha Mortgage borrowers can benefit from multiple points of contact and other conveniences, but a lack of rate transparency lowers the lender’s borrower experience score. 

• Preapproval and application process: You can start the application process with Mutual of Omaha Mortgage online.
• Transparency: Mutual of Omaha Mortgage doesn’t display current rates, so you’ll have to submit your contact information in order to get a rate estimate.
• Customer service: You can reach Mutual of Omaha Mortgage’s customer service team by email or using the lender’s online chat — you'll need to include your name and identifying info to do so — and/or submission form. Customer service can be reached at 833-721-1001, Monday through Friday, 8:00 a.m. to 6:00 p.m. PST. 

Mutual of Omaha reputation

Mutual of Omaha Mortgage reviews are generally positive. The company had a "great" rating on Trustpilot as of the time of this review. The lender is also accredited with the Better Business Bureau and has an A+ rating, although reviews on the site only average 3.17 out of five stars.

What Bankrate users say about Mutual of Omaha Mortgage

On Bankrate, the customer reviews for Mutual of Omaha Mortgage are overwhelmingly positive. Borrowers like the lender’s smooth, simple and streamlined loan application process and communication from the Mutual of Omaha team, with many reviews mentioning specific loan officers by name. The few negative reviews center around mortgage servicing, closing delays and issues with paperwork.

• Methodology

  To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:

  • Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
  • Availability: Loan products - 50%; licensing - 40%; credit score - 10%
  • Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)

  Learn more about our methodology.