LowRates.com Mortgage Review 2021
Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.
At a glance
NMLS: 3277
4.8
Bankrate Score
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Find my best matchesLoans offered
Conventional fixed-rate and adjustable-rate mortgages (ARMs), FHA, VA and USDA fixed-rate loans, jumbo fixed-rate loans, home equity loans and home equity lines of credit (HELOCs), reverse mortgage loans, renovation loans, construction loans and investment property loans; refinancing options include rate-and-term refinancing, cash-out refinancing, jumbo refinance loans, FHA refinance loans, VA refinance loans and USDA refinance loansNationwide availability
Available in all U.S. states (except Georgia and Massachusetts) and Puerto RicoMin. credit score required
620 for conventional loans; 500 for FHA loans; 500 for VA loans; 620 for jumbo fixed-rate loansPros and cons
Pros
- Variety of loans available in 48 states and Puerto Rico
- TRU Approval program provides complete credit underwriting in under 24 hours
- Closings in as few as 20 days
- Down payment assistance available to eligible borrowers
Cons
- Branch locations only available in 16 states
- Sun West Mortgage corporate website could be more organized and user-friendly
- Loans not available in Georgia or Massachusetts
LowRates.com overview
LowRates.com, also known as LowRates and operating as Sun West Mortgage, is an online and brick-and-mortar lender that was established in 1980. LowRates.com provides a variety of mortgage options and loans for homebuyers, including:
- Conventional fixed-rate and adjustable-rate mortgages (ARMs)
- FHA, VA and USDA fixed-rate loans
- Jumbo fixed-rate loans
- Home equity loans and home equity lines of credit (HELOCs)
- Renovation, construction and investment property loans
Loan types
- Conventional fixed-rate and adjustable-rate mortgages (ARMs)
- FHA, VA and USDA fixed-rate loans
- Jumbo fixed-rate loans
- Home equity loans and home equity lines of credit (HELOCs)
- Renovation, construction and investment property loans
- Rate-and-term refinancing
- Jumbo refinance loans
- FHA refinance loans
- VA refinance loans
- USDA refinance loans
- Cash-out refinancing
- Reverse mortgages
Lender fees
LowRates.com charges a $1,495 origination fee.
Minimum borrower requirements
LowRates.com adheres to the conforming loan requirements for mortgages approved by government-sponsored enterprises (GSEs) Fannie Mae and Freddie Mac, as well as those backed by the Federal Housing Administration (FHA) and the Department of Veterans Affairs (VA).
For conventional loans, key requirements include good credit (typically a FICO score of 620 or higher). Depending on the loan, a minimum down payment of 3 percent is required (zero down for VA and USDA loans).
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LowRates.com consumer reviews
4.8
152 reviews
Customer service rating
94% of reviews would recommend this lender
0 of 0 rates honored
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10 of 112 reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.
To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Great experience
JR | Charlotte, NC | 6/18/2020
I worked with Hugo Ramirez. He was so easy to work with - he was honest, professional, and pleasant. Getting financing can be stressful, and he made the process surprisingly smooth. I have no complaints, and I would definitely work with him again.
Smooth experience - professional interactions
Igor | Holly Springs, NC | 7/6/2020
I was working with Rob McGee to refi my mortgage. He is very responsive both via e-mail and phone, and literally would call me within 5 minutes if / when I sent e-mail with any question I have. Would gladly do business with him again!
John Keller: Professional, Knowledgeable, Friendly
Robert E | 34787 | 7/28/2020
John made our home refinancing extremely easy. After shopping around, he was able to live up to the website name... LowRates.com. John was attentive and answered my (many!) questions with patience and detail. It was an absolute pleasure working with John, and I highly recommend him for anyone co...
30 yr 2.75% Rob McGee was incredible!!!
Ray Frederick | Nashville, TN | 7/31/2020
So glad that I connected with Rob and LowRates.com. Matthew DeFrancesco is his coordinator and awesome as well. We were told on closing date with another lender (3.0%) they unfortunately couldn't fund the type of home we had. Got connected with Rob not long after and locked in at 2.75% for 30 yea...
A Good Experience
Jason | Bloomington, IN | 8/26/2020
It was a pleasure to work with Rob McGee and Sun West on both our mortgage and our refinance - they were communicative, provided competitive pricing, and flexible throughout the process.
Very easy process
Lesli Lavery | Charlotte, NC | 9/8/2020
Robert McGee was a pleasure to work with. He was always available for questions and took time to answer all our questions and scenarios we presented him. The whole process was very smooth and easy. I would definitely use them again for any future needs.
Easy from start to finish
Paul N. | South Carolina | 9/22/2020
Jason Dupree and Matthew DeFrancesco were great to work with and made the loan refi process painless. I don't think I ever waited more than a minute for them to respond to my questions. I would recommend LowRates.com, and especially Jason and Matthew to anyone considering a mortgage refinance.
Great Experience!
Travis and Ruby | San Antonio | 10/1/2020
The process went smooth as it could have during this pandemic. We worked with Chuck, he was excellent answering our questions, communicating, and very straight forward. He saved us a lot of money and would highly recommend him to to anybody.
Awesome Experience!
M Santana | St. Cloud Florida | 10/25/2020
Shawn Martin and Jennifer Reed with LowRates.com were wonderful to work with. The entire process was smooth and the closing went without a hitch. Shawn and Jennifer kept me informed throughout the entire and there were never any surprises. They took care of everything from beginning to end. I got a ...
Great rates
FL Refi | FL | 11/16/2020
Kerry was very helpful and answered all our questions. Even though others quoted low rates, they actually came through! Thanks!