I had an amazing experience with Ally. We were under a somewhat tight timeline, and
I could not believe how easy it was to provide documentation and quickly sign documents via my smartphone. I was impressed with the Ally team that supported my account and who helped me along the way when I had questions or needed clarification on the process. Ally's digital experience alongside its customer service team gets outstanding marks from me.
We had our refinance processed by Ally and they gave a very competitive rate and
outstanding and smooth refinance mortgage service. They are online-only mortgage service provider and the Ally team was prompt in their responses and highly professional ensuring desirable outcome. Highly recommend.
Ken H. and Rochelle F. are great people to work with. They took care of
us and answered any question we had in a timely manner. I spoke to Ken in December 2017 and we closed February 9, 2018.