Ally Bank-MTG

NMLS: 181005
5.0 out of 5

100% recommended

Ally is a leading digital financial services company. Our commitment to customers has been our focus for nearly a century. We are a relentless ally for your financial well-being.

  • Exclusive Ally Home Team to help you every step of the way
  • Competitive rates plus a Price Match Guarantee
  • Products to meet your unique needs

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.8
4 out of 4 rates honored

Consumer Reviews

(4 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
4
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 4 of 4 Reviews

BK
NJ

4/18/2018

Really good experience

The rep was so helpful walking through things and really made my feel like I was making the right decision

Ally Bank-MTG replied to this:
"Hi BK, we’re thrilled to hear we could make the process a smooth one. Thanks for sharing your feedback with us! ^SEK"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ted and Michelle Wristen
Center, TX

2/15/2018

Great Experiance

Ken H. and Rochelle F. are great people to work with. They took care of us and answered any question we had in a timely manner. I spoke to Ken in December 2017 and we closed February 9, 2018.

Ally Bank-MTG replied to this:
"Hi Ted and Michelle, we’re thrilled to hear that you had a great experience and we could do right by you. We’ll be sure to share your feedback with our team! ^SEK"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ram
California

11/2/2017

Ally: Outstanding mortgage service

We had our refinance processed by Ally and they gave a very competitive rate and outstanding and smooth refinance mortgage service. They are online-only mortgage service provider and the Ally team was prompt in their responses and highly professional ensuring desirable outcome. Highly recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes

Patrick & Ann Cummings
Knoxville

10/11/2017

Ally Makes It Easy

I had an amazing experience with Ally. We were under a somewhat tight timeline, and I could not believe how easy it was to provide documentation and quickly sign documents via my smartphone. I was impressed with the Ally team that supported my account and who helped me along the way when I had ques... show more

Ally Bank-MTG replied to this:
"Thank you for sharing this, Patrick & Ann! We’re so glad to hear that our team was able to help make the process easy for you. ^MB"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes