Sebonic Financial Mortgage Review 2020

By Ellen Chang

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

Sebonic Financial

Bankrate Score

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3.3

User reviews
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( 1241 )

4.6

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

Sebonic Financial is a privately held lender that is based in Charlotte, N.C., and is a division of Cardinal Financial L.P.  Octane, the lender's innovative proprietary technology, transforms mortgage lending into an absolutely seamless experience. Loans processed through this technology are quick to close, according to the company.  Sebonic offers drag-and-drop document capability, eSign, and real-time status updates for maximum convenience and transparency. Applicants will know their loan’s status at every critical checkpoint.

Nationwide availability

Mortgages are available in all 50 states and the District of Columbia.

Minimum credit score

For conventional loans, key requirements include good credit (typically a FICO score of 620 or higher).

Loan types

Conventional fixed mortgages, interest-only adjustable-rate-mortgages (ARMs) for jumbo loans ,FHA, VA and USDA loans, jumbo mortgages

Pros

 
  • Loan options include fixed-rate, VA, FHA, USDA and jumbo mortgages
  • Mortgage refinancing options, no details provided via the website
  • Interest-only jumbo ARM

Cons

 
  • No online application available to borrowers
  • Online information about loan costs is not available
  • Customer service hours are limited and ask consumers to leave a message
  • Home equity loans and home equity lines of credit (HELOC) aren’t available

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

Sebonic Financial overview

Loan types

  • Conventional
  • FHA
  • VA
  • Jumbo
  • USDA
  • Refinancing loans
  • Lender fees

Sebonic fees vary by loan type. No information was given about their origination fees from their website.

Minimum borrower requirements

Sebonic adheres to the conforming loan requirements for mortgages approved by government-sponsored enterprises (GSEs), Fannie Mae and Freddie Mac, as well as those backed by the Federal Housing Administration (FHA) and the Department of Veterans Affairs (VA).

For conventional loans, key requirements include good credit (typically a FICO score of 620 or higher). Depending on the loan, a minimum down payment of 5 percent is required for conventional loans, according to the website. Down payments on FHA lows can be as low as 3.5 percent and VA loans as low as zero percent upfront.

For jumbo loans, interest-only loans are available. The maximum jumbo loan limit is $3 million. 

For FHA and VA loans, requirements are set by the government. You can find them here:

FHA loan requirements

VA loan requirements

 

Get started with Sebonic Financial

Borrowers can apply by phone. There are no brick-and-mortar locations where borrowers can apply in-person.

Hours

Limited. You may get a recording that instructs you to leave a message for callback. 855 561-4944  

Sebonic Financial consumer rating and reviews

4.6 reviews
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92% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.6
Professionalism
4.7
Responsiveness
4.6
1169 out of 1241 rates honored
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(1241 reviews)
5 Star
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3 Star
2 Star
1 Star
1068
69
7
9
88

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 1241 Reviews
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David
21710

5/13/2020

The best experience

If you want a loan officer that is fast, reliable, and who is willing to go far above and beyond then I highly recommend Tamara Eastridge. I’ve contacted her after doing hours of research and reading reviews. Not only did she contact me back within an hour after leaving her a voice mail, she compl...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nancy
AR

2/26/2020

Incredibly easy refinance process

John D'Amato and Sebonic/Cardinal Financial were great to deal with. Locked in a great rate for a 15 year mortgage. Uploading documents was a breeze. No last minute requests, no hidden fees...everything was exactly as stated up front. Closed within 30 days. Highly recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bon
CA

2/16/2020

Great service and a great rate

I did a 15 year refinance that was completed quickly with great communication and service. No surprises.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jean K
Raleigh, NC

2/7/2020

SEBONIC gets my vote!

First and most amazingly, Christopher quoted a 10 year fixed rate for me that was even lower than that listed on bankrate.com. Maybe because my FICO score is over 800? Anyway, I was thrilled! He also held the rate lock past the usual 30 days until closing. His back-office team (Tiffany) was al...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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GA Mike
GA

2/5/2020

Best Mortgage Experience We Have Had

Fantastic service. Fast and great rates!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Larry
CA

1/30/2020

Exceeded my Expectations

This was a refinance on my primary residence. Even though I have complicated finances my loan only took 15 days from the application to document signing! Shadi Babich and the rest of the team were great to work with. The website is very easy to use, the process was intuitive, the communication was e...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Paul
North Carolina

1/17/2020

Excellent experience.

I refinanced - working with Tamara Eastridge and Jordan Gibney. They were fantastic to deal with. Accurate information - competitive rate - timely responses and an excellent website that made the process go very smoothly. Just really impressed with the service provided by Tamara and Jordan. I wou...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jesse
NJ

1/16/2020

Lowest rate and easiest process

You'll get the best rate and great communication throughout the process. Closed on time and without issues. Highly recommend this company for a mortgage. Scott Thomas was my loan originator and he was great to work with.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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sylvia
Portland

1/13/2020

great service!

I was very surprised how smoothly my refi went. Tamara and Kristina were very knowledgeable, answered my questions in a timely manner, and kept me updated on where I was in the process. Very pleasant experience. Sylvia - Portland, Ore

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Scott
Friendswood, Texas

12/22/2019

Great Experience - Fast, Low Fees & Great Rate

I had a great refinance experience with Faith & Abby at Sebonic (Cardinal Financial). Online process (Octane) went very well, only issues I had were very minor (some #'s did not always update, could not delete old quotes & had an issue receiving spouse acct activation). There are also the typical...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes