LOWRATES User Reviews

5.0 reviews
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100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
39 out of 39 rates honored

Consumer Reviews

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(39 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 39 Reviews
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EJ
Connecticut

5/23/2020

Great experience

Had the pleasure of working with Taylor Wilson. Went above and beyond to help me through this process. Always returned calls right away and was very knowledgeable and professional. Taylor never made me feel like a bother no matter how many questions I had. I would highly recommend this company and T...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Happy Denver Client
Denver

5/15/2020

Excellent service and smooth refi

Chuck Mathewson and Hugo Ramirez are a dynamic duo who made my refi experience smooth from start to finish. Both were informative, professional and sincere. They were quick to answer my questions and walked me through each step in the process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jon Caplis
Baltimore

5/9/2020

Great Experience - Thank you!

John Keller was helpful, knowledgeable and responsive the entire way through. He made the process seamless during a difficult time. I really appreciate his efforts and enjoyed working with him. I would, and already have, recommend him to my family and friends and anyone who wanted a reference. ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Derrick J
Charlotte, NC

5/6/2020

Fast and Easy Refi

Worked with Rob McGee to get my loan and the process was seamless. I checked several lenders and Lowrates.com had the lowest rates by far. Great refi!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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S Carlson
Minnetonka, MN

5/4/2020

Low rate, professional service

Jason Dupree was very knowledgeable and the process went very smoothly, especially in consideration of the overall financial instability at the time of the COV-19 stay in place orders issue just after we locked in our rate in March.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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ABailey
Addison Township, MI

5/4/2020

Easy ReFi

Handled the whole refi primarily online. Rates were as advertised. In fact we went down another 1/8% from the time we first contacted John. Quick and responsive.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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A very happy customer
Myrtle Beach

5/1/2020

Shawn Martin and Lynise Howie at LowRates.com

We worked with Shawn Martin and Lynise Howie a LowRates.com to refinance our home. They were wonderful to work with, got us a fabulous rate, were very efficient working through everything, and we went to a successful and smooth closing. I would very strongly recommend them to anyone looking to finan...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Alex H
Columbus, OH

4/18/2020

Smooth refi at a low rate

I worked with Rob McGee of LowRates.com on my refi. I had been watching rates for a while, and when they dropped, LowRates had the best available. Absolutely smooth process from start to finish and closed on time despite what I’m sure has been high volume. All questions answered promptly and ac...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Evan
OH

2/26/2020

Lender was very easy to work with

I worked with Rob McGee of LowRates.com and he was very knowledgeable and answered all my questions throughout the Refinance process. I recommend Rob for anyone looking to buy a home or refinance, if the rates are low of course :)

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Alex
Grand Rapids, Michigan

1/31/2020

An Excellent Experience!

My wife and I choose to refinance with an online lender in search of lower rates. We searched for online lenders and found Chuck Mathewson with LowRate.com. His reviews were excellent and my initial conversation with him was very professional. We choose to use him and are so happy we did! He was exc...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes