Ally Bank

Ally Bank User Reviews

4.8 reviews

97% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.7
89 out of 92 rates honored

Consumer Reviews

(92 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
85
4
0
0
3

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 92 Reviews

Chris D
Westchester, New York

9/30/2019

Great experience!

We have used Ally for savings accounts for a while and gave them a shot at our new home mortgage. Aaron Shierbaum was assigned to our loan and guided us all the way through. He was super helpful and responsive the whole time and gave us the confidence to stick it out with Ally. This process is never... show more

Ally Bank replied to this:
"Thanks for being an Ally customer, Chris! We’re glad Aaron could assist in making the home purchase process a smooth one. Congrats on your new home! ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Bill
Charleston, SC

9/5/2019

An absolute pleasure

My wife and I can't say enough good things about our experience with Aaron Schierbaum. He was so thoroughly knowledgeable, resourceful, a terrific problem solver and incredibly responsive. When I called, texted or emailed with a question or other issue, I heard from him immediately or almost so. He ... show more

Ally Bank replied to this:
"This is what it’s all about, Bill! Thanks for sharing your experience with Aaron – we’ll be sure to pass this great feedback along to the rest of the team. We’re proud you’ve chosen us to be your financial ally! ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Happy Ally Customer
Texas

8/14/2019

Ally is all about the customer!

We selected Ally for a 30 year jumbo loan and were very pleased. Our agent (Ryan Haupa) was a true testament to customer service. He was available at all hours, responded to our (many) emails without delay. Because of Ryan and Ally we were able to get the best rate at little to no cost. We were b... show more

Ally Bank replied to this:
"Hi, we love hearing you had a great experience with Ryan and the rest of the Ally Home Team! Thanks for sharing your feedback with us. ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Shaun
Alamo, CA

8/3/2019

Great Experience

I worked with Daemon Wathen and Raymond Mytholar. Both were great communicators and made this refinance process smooth and easy. Thank you!

Ally Bank replied to this:
"We're thrilled to hear you had a great experience, Shaun! We'll be sure to share your feedback with the rest of the team. Thanks for trusting us to be your financial ally! ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Rebecca B
Brooklyn, NY

7/30/2019

Great experience

The entire process went very smoothly. Daemon Wathen was calm, knowledgeable and helpful every step of the way.

Ally Bank replied to this:
"We love to hear this, Rebecca! Thanks for trusting us to be your financial ally. We’ll be sure to pass this feedback along to Daemon and the rest of the team. ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Anonymous
Laguna Hills

7/30/2019

Great Experience and great rate!

Had a great experience, pricing and smooth underwriting. Look forward to recommending and using Daemon Wathen at Ally again. Thanks Ally

Ally Bank replied to this:
"Thanks for sharing your experience with us! We’re thrilled to hear we could Do It Right for you. ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Allan S.
Canyon Country, CA

7/29/2019

Outstanding Loan Experience

When I first contacted Ally Bank in my search to find the best rate possible for my pending home purchase I was immediately impressed with Mark's knowledge, patience, straightforwardness, and the easy he made the process. From start to finish, Mark was always upfront and let me know any and all cos... show more

Ally Bank replied to this:
"This is what it’s all about, Allan! Mark and the rest of the team were thrilled they could help. Thanks for being an Ally customer! ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Angelica and Marcos
Broward, Florida

7/17/2019

Amazing! Definitely recommend!

Matt Vargochik was so helpful throughout the loan application process. He was so patient giving answers to all our questions, recommendations on what to do or not, and walking us through each step of the way. We loved working with Matt, Rochelle, and Ally Bank. Next time we need financing we'll defi... show more

Ally Bank replied to this:
"Thanks for sharing your experience with us! We’re proud to be your financial ally. ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Clay Lanford
Charlotte, NC

7/16/2019

Brand New Home, Great Lender!

From the time I started the process to the day we closed (today!), Ryan Hauppa was amazing. We had ups and downs during the process like any house purchase, and Ryan was there to guide and help me the entire way. I would definitely recommend Ally for a home loan!

Ally Bank replied to this:
"Thanks for sharing this feedback, Clay! Ryan and the rest of the team were thrilled they could help with the purchase of your new home. Thanks for choosing Ally! ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

AEM
Illinois

7/16/2019

Great Experience!

Great Experience!

Ally Bank replied to this:
"We love to hear you had a great experience with us! Thanks for being an Ally customer. ^SS"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes