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Hartville pet insurance review 2025

Updated February 12, 2025
Hartville

Hartville

Rating: 4.6 stars out of 5
4.6

Summary

PROS

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    Coverage includes dental: Hartville’s accident and illness policy covers dental illness, and the preventive care add-on covers dental cleaning.

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    Comprehensive coverage: Hartville’s Complete Coverage℠ policy provides comprehensive accident and illness coverage, including treatment for cancer, stem-cell therapy, acupuncture and hydrotherapy.

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    Coverage includes dental: Hartville’s accident and illness policy covers dental illness, and the preventive care add-on covers dental cleaning.

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    Exam fee coverage: Both the Accident-Only and the Complete Coverage℠ policies cover exam fees.

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    Multi-pet discounts: Hartville offers a 10 percent discount for each additional pet enrolled.

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    Partial pre-existing coverage: Hartville will cover a pre-existing condition if it is treatment- and symptom-free for 180 days.

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    Quality customer service: Hartville's customer service team is known for being responsive and helpful, assisting customers with their inquiries and guiding them through the claims process.

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    Shorter waiting period for ligament issues: The waiting period for ligament injuries is 14 days, significantly shorter than many pet insurance providers.

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    User-friendly online tools: Enroll your pets, update personal details, track claims and locate nearby vets using Hartville’s online Member Center or mobile app.

CONS

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    Long accident waiting period: Hartville's 14-day accident waiting period is longer than many insurance providers.

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    Long claims processing: Claims processing can take up to 30 days, longer than most pet insurance providers.

Frequently asked questions

Methodology

CTA Hartville has 15 reviews

Hartville has 15 reviews

Dive into community reviews below and see what others think about Hartville.

4.5 Star Icon
15 ratings
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Score breakdown
5 stars
47%
4 stars
53%
3 stars
0%
2 stars
0%
1 star
0%
Score by category
Overall Experience Rating 4.5 / 5
Affordability Rating 4 / 5
Coverage Rating 4.5 / 5
Customer Support Rating 4.2 / 5
Customizations Rating 4.1 / 5

Community Reviews

See what users like you are saying about Hartville.
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