Progressive Insurance review 2020: car, home and renters

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Progressive insurance company began selling automobile insurance in 1937. Today, Progressive is the third largest U.S. insurer and employs more than 41,000 people. Progressive holds over $56 billion in assets and in 2019 earned $39 billion in revenue.

In recent years, Progressive has appeared on Forbes’ America’s Best Employers, Best Employers for Diversity, Best Employers for New Grads and Best Employers for Women. In 2020, the insurer ranked 86th on the Forbes 500 list.

Progressive offers a full portfolio of individual and business insurance coverages, along with financial products, including home mortgages and personal loans. The provider makes it easy for customers to request an online insurance quote, file a claim and price shop using the Progressive website or mobile app. If you’re in the market for insurance, and like to control the quote process, check out Progressive.

Progressive car insurance

Types of coverage

Progressive offers a variety of car insurance policies and discounts, and it’s easy to request Progressive quotes online. Progressive’s typical car insurance coverages include:

  • Bodily injury and property damage liability: If you’re at fault in an accident, your liability coverage will help pay the medical expenses and repair costs of the other driver. State laws require motorists to carry minimum amounts of liability coverage.
  • Comprehensive: State laws don’t require drivers to carry comprehensive insurance, but if you finance a vehicle, the lender probably will require it. Comprehensive car insurance covers non-collision damages or losses. For instance, if a thief steals your car or it’s damaged in a storm, your comprehensive insurance will pay to repair or replace it.
  • Collision: Like comprehensive coverage, states don’t require you to purchase collision insurance, but lenders require it for financed vehicles. Collision insurance pays to repair or replace your automobile following a collision.
  • Uninsured and underinsured motorist bodily injury and property damage: If an uninsured or underinsured driver causes an accident, this type of coverage will help pay your medical expenses and repair costs. Some states require you to carry uninsured and underinsured motorist insurance.
  • Medical payments: Medical payments coverage, also called personal injury protection, pays the medical or funeral expenses of you and your passengers following a collision. Some states require drivers to carry PIP coverage.
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Progressive also offers optional coverages that, while not required, provide additional protection for drivers who need them:

  • Custom parts and equipment value: Car owners often add custom equipment such as stereo or navigation systems, which standard car insurance doesn’t cover. But with custom parts and equipment value coverage, Progressive will pay up to $5,000 to repair or replace customizations following a covered accident.
  • Deductible savings bank: For each policy period you remain claims free, Progressive will reduce your collision and comprehensive deductible by $50, but only if you choose the deductible savings bank option.
  • Lease/loan payoff: Insurance companies only pay the actual cash value of a vehicle when it is totaled in an accident. When totaling a leased or financed car, the owner may owe the leasing company or lender more money than the claim will cover. Progressive’s lease/loan payoff coverage helps fill the gap between what the insurance company pays and the amount you still owe on the lease or loan.
  • Rental car reimbursement: If your car needs repairs after a covered accident, Progressive’s rental car reimbursement coverage can help offset the cost of renting a vehicle.
  • Rideshare: Rideshare companies offer some insurance coverage for drivers and their vehicles. But the coverage they provide only covers you and your vehicle during trips requested by a customer. Progressive’s rideshare coverage fills in the gap, extending your personal car insurance coverage to cover you and your vehicle while you’re logged in to your ridesharing app, but not transporting a passenger.
  • Roadside assistance: When you have a flat tire, need a tow or lock yourself out of your automobile, Progressive’s roadside assistance can come to the rescue.

Discounts

Progressive offers several ways for you to reduce your car insurance premium, including the following discounts:

  • Automatic payment
  • Continuous insurance
  • Distant student
  • Good student
  • Homeowner
  • Multi-car
  • Multi-policy
  • Online quote
  • Paperless documents
  • Pay-in-full
  • Sign online
  • Teen driver

The Progressive Snapshot program is the insurer’s more recent discount program that leverages technology to help you save even more money. All you need to do is download the Snapshot app to your smartphone or install a device in your vehicle. Using GPS and sensors, the app or device tracks your driving habits and rewards safe driving behavior with lower premiums.

Progressive home insurance

Most insurance companies offer a discount when you purchase multiple policies. While shopping for auto insurance, also get a quote for a Progressive homeowners or renters policy to see how much you can save. Note that while Progressive does offer home insurance, these policies are underwritten by third-party providers who service the claims.

Types of coverage

Progressive’s standard home insurance policies include:

  • Dwelling coverage: If your house sustains damage, dwelling coverage can help pay rebuild or repair costs.
  • Loss of use coverage: Homeowners sometimes need to move out of their houses following a covered calamity. Loss of use coverage can help pay your hotel and meal expenses while your home is under re-construction.
  • Medical payments coverage: If someone sustains an injury inside your home or in your yard, medical payments coverage can help pay the medical expenses.
  • Other structures coverage: Dwelling coverage only pays to repair or replace your house. However, other structures coverage protects unattached structures such as detached garages, fences and sheds.
  • Personal liability coverage: If someone sues you because of an injury sustained on your property, personal liability coverage can help pay your legal expenses.
  • Personal possessions coverage: Personal possessions coverage can help pay to replace items such as furniture and clothing. While Progressive sets limits on certain types of property, you can add additional coverage for expensive items such as artwork, jewelry and musical instruments.

Progressive homeowners policyholders may also choose to purchase optional coverages, including:

  • Personal injury coverage: Your personal injury coverage can offset your legal expenses for specific circumstances such as wrongful eviction, false arrest or slander and libel.
  • Water back-up coverage: Dwelling coverage doesn’t pay for damages caused by sump pump or sewer back-ups, but Progressive’s optional water back-up coverage does.

Discounts

Progressive has an online tool, the HomeQuote Explorer, which allows you to compare rates and coverage from its affiliates and third-party companies. When considering your Progressive quote, don’t forget to ask about discounts. Qualified homeowners can apply for these discounts:

  • Alarm system and safety device
  • Bundled auto and home insurance
  • Documents-by-email
  • Pay-in-full
  • New home construction
  • New home purchase
  • Quote-in-advance

Progressive renters insurance

Like Progressive’s home insurance policies, renters insurance is provided by third-party providers who take over once the policy goes into effect. However, this doesn’t affect the coverage and multi-policy discounts offered to Progressive customers.

Types of coverage

Renters insurance protects apartment dwellers from damage to their belongings. Many landlords require proof of renters insurance before you move in. Progressive’s standard renters insurance policies include:

  • Loss of use coverage: This pays your temporary living expenses if a covered peril displaces you from your home.
  • Medical payments coverage: This helps pay medical costs if someone sustains an injury in your rental home.
  • Personal liability coverage: This covers your legal expenses if someone sues you after sustaining an injury in your home.
  • Personal property coverage: This pays to replace personal items such as furniture and clothing, following a covered calamity.

Discounts

Progressive offers renters the same optional coverages as it does to homeowners policyholders.
Progressive offers renters policyholders several discounts, including:

  • Documents-by-email
  • Multi-policy
  • Pay-in-full
  • Quote-in-advance
  • Secured or gated community
  • Single deductible benefit

Progressive ratings, reviews, customer satisfaction and complaints

Every year, market research company J.D. Power & Associates conducts studies of the U.S. insurance market. In 2019, Progressive ranked among the top 20 in Power’s U.S. Auto Claims Satisfaction Study. In Power’s 2019 U.S. Auto Insurance Study, Progressive ranked among the top 10 providers in all but one U.S. region, and its subsidiary, ASI Progressive, ranked among the top 10 companies in Power’s home insurance and renters insurance studies.

Most customer complaints filed with the BBB involve billing and product or service problems. Progressive insurance reviews are generally positive.

AM Best A+ (Superior)
Better Business Bureau A+
J.D. Power (Auto) 3 out of 5
J.D. Power (Home) 3 out of 5
J.D. Power (Renters) 2 out of 5
Moody’s A2
Standard & Poor’s A

Reasons why Progressive is a great option

Progressive car insurance is a great choice for good drivers. Progressive’s Snapshot program monitors your driving habits and offers discounts for good drivers. The Progressive website features a “Name your Price” tool, which matches the coverages available with the price you want to pay for auto insurance.

Another great coverage option from Progressive is the Accident Forgiveness program. If you qualify, Progressive won’t raise your rate after an accident, even if the accident was your fault. These benefits can vary by state but can help protect your rate after one at-fault accident.

Although Progressive’s standard home and renters policies offer the most common coverages, its optional coverages fall short. Other providers offer more comprehensive options, including replacement cost and identity theft coverages.

Additional policies offered by Progressive

In addition to auto, home and renters insurance, Progressive also sells the following insurance types:

  • ATV
  • Boat
  • Classic car
  • Condo
  • Golf cart
  • Homeshare
  • Life
  • Mobile home
  • Motorcycle
  • RV/trailer
  • Segway
  • Snowmobile

Frequently asked questions

What do I need to get a quote from Progressive?

To get a Progressive quote, input your ZIP code on the Progressive website and answer a few questions about your driving history and vehicle.

Does Progressive offer discounts for bundling policies?

Progressive will typically offer a discount if you purchase more than one type of policy. However, keep in mind that some policies will be underwritten and serviced by third-party providers.

How do I file a claim with Progressive?

Progressive claims are easy to file. You can log into your Progressive account to file a claim, file a claim through the Progressive mobile app or by calling Progressive’s toll-free number.

How long does it take Progressive to resolve an insurance claim?

The length of time required to resolve a claim can vary, depending on the type of claim you file. For example, if you file a claim for a cracked windshield, you can usually complete the claim and repair process within a couple of days. However, if you file a claim on your home, you may need to get repair estimates and schedule an appointment with a Progressive adjuster, which could take a few days or weeks.