MAPFRE insurance review 2024

Drivers looking for the best car insurance for a personalized policy may want to consider MAPFRE. Coverage is available in 14 states, but online quoting is only available in eight states and Puerto Rico. If you prefer to do business in person, MAPFRE does offer an agency locator tool, although agents are not as widespread as they are with other companies.

MAPFRE car insurance policy offerings are fairly robust, offering a handful of add-ons, including accident forgiveness and disappearing deductibles. During our MAPFRE Insurance review, we were impressed with the “AutoMaster” endorsement, which is available in select states. This endorsement combines several coverage options into one easy-to-add coverage. However, MAPFRE’s lack of nationwide availability, coupled with its relatively short list of auto insurance discounts, contributed to its car insurance Bankrate Score of 3.1 out of 5.

The best homeowners insurance companies offer a variety of options for homeowners to personalize their policy, and MAPFRE is no different. The company could be a good option if you are seeking a robust home insurance policy with numerous add-on options. Online quotes are available in nine states, although coverage may be available more broadly.

Depending on where you live, you may want to consider adding MAPFRE’s water backup coverage, which provides coverage for damage caused by water and sewer line backups. Choosing replacement cost for your personal property coverage may also be a smart financial move to get the full replacement value if your belongings are destroyed in a covered loss. MAPFRE offers increased limits coverage for items like jewelry, special personal property coverage to broaden the insurance perils for your belongings, credit card coverage and service line coverage. The carrier offers specific insurance programs for antique homes and high-value homes, as well.

Even considering MAPFRE’s lower-than-average premiums and robust coverage options, the company earned a Bankrate Score for home insurance of 2.9 out of 5. One factor that contributed to this score was MAPFRE’s lack of inclusion in J.D. Power studies. Additionally, the company’s most recent AM Best financial strength rating was A (Excellent) but was recently withdrawn at MAPFRE’s request.

If you’re shopping for a new home or car insurance company, MAPFRE could be a good option. However, it isn’t available nationwide. On top of that, your specific needs might mean that MAPFRE isn’t quite the right fit. Here are some alternatives you may want to consider:

Bankrate’s insurance editorial team includes licensed agents with firsthand experience selling and servicing insurance policies, and we know that choosing the right insurance carrier isn’t always easy. To help our readers find the best coverage to meet their needs, we conduct thorough, honest and unbiased reviews of some of the largest insurance companies by market share.

MAPFRE could be a good insurance company for many shoppers. It offers multiple types of insurance, a variety of coverage options, several auto insurance discounts and numerous perks. MAPFRE doesn’t advertise its home insurance discounts, though, and its lack of J.D. Power scores could make assessing service difficult. Mixed scores reflecting complaints filed with the National Association of Insurance Commissioners (NAIC) for auto coverage might mean that its service isn’t the best, but talking with current policyholders could help you better gain insight.

MAPFRE auto and home claims satisfaction

J.D. Power is a data analytics company that issues several insurance-focused studies each year. The company is a trusted source of unbiased information about the service levels of insurance companies. MAPFRE wasn’t specifically rated for claims satisfaction, but it was rated in the New England region in the 2023 U.S. Auto Insurance Study, which analyzes several facets of customer satisfaction, including claims experience. MAPFRE received a score of 797/1,000, below the regional average. This might indicate that policyholders tend to have issues with MAPFRE’s service.

MAPFRE isn’t rated in any J.D. Power home insurance studies.

MAPFRE customer complaints

You can also review complaint index scores from the NAIC, which tracks the number of complaints it receives about a given company and assigns a company a complaint index. A score of 1.00 is the baseline.

 It’s a bit tough to analyze MAPFRE’s index, as the company consists of several different underwriting companies, each with its own NAIC score. Of the six current underwriting companies, three have NAIC indexes below average (which indicates fewer-than-baseline complaints) and three have NAIC indexes above average (which indicates higher-than-baseline complaints) for the private passenger/personal auto product. Depending on your state, it may be helpful to talk to current policyholders about their experience. You could also research the individual NAIC index scores by searching the NAIC website.

All six of its underwriting companies have below-average NAIC claim indexes for home insurance. For example, MAPFRE’s American Commerce Insurance Company — which actively writes property and casualty insurance in 15 states — has an NAIC complaint index of 0.13, well below the 1.00 baseline. These scores indicate that consumers tend to be relatively satisfied with MAPFRE’s service.

Other MAPFRE tools and benefits

In addition to auto and home insurance, MAPFRE also offers the following types of coverage:

• Business: If you own a business, MAPFRE offers several types of insurance, including commercial auto and business coverage.
• Umbrella: Umbrella policies provide extra liability coverage if you have an auto or home claim that goes above that policy’s liability limit.
• Watercraft/boat/yacht: You may be able to insure your watercraft with MAPFRE and take advantage of the company’s extensive endorsements.
• Motorcycle: Motorcycle insurance is similar to car insurance but often requires a separate policy. MAPFRE may also be able to insure your motorcycle trailer.
• Recreational vehicle: ATVs, snowmobiles, campers and more all require specialized coverage. MAPFRE may have the options you need to cover your recreational vehicle.
• ePICS: If a covered vehicle incurs damage but is still driveable, you can submit photos of your damage online, along with your contact information and claim number, and receive a digital appraisal. A similar program is available for home insurance claims.
• CAR EZ: Drivers can schedule a prioritized repair with an auto body shop and coordinate a rental car pickup after a covered accident. MAPFRE offers guaranteed service coverage for the lifetime of the vehicle, and the service technicians will even wash the car before it is returned to the owner.
• Select Home Restoration Program: This program helps homeowners get expedited repairs with guaranteed coverage. Homeowners can get emergency home repairs within two hours and same-day contact for scheduling major structural repairs.

Frequently asked questions about MAPFRE

Auto

Bankrate utilizes Quadrant Information Services to analyze April 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on a 40-year-old male and female homeowners with a clean claims and incidents history, good credit and the following coverage limits:

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2021 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket and single at-fault accident.

Homeowners

• Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply. 

These are sample rates and should be used for comparative purposes only. Your quotes will differ.