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MAPFRE insurance review 2024

Updated Nov 13, 2024
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At a glance

3.2
Rating: 3.2 stars out of 5
Bankrate Score
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Auto

Rating: 3.1 stars out of 5

3.1

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Cost & ratings

Rating: 2.5 stars out of 5

2.5

Coverage

Rating: 3.5 stars out of 5

3.5

Support

Rating: 4.2 stars out of 5

4.2

Home

Rating: 3.2 stars out of 5

3.2

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Cost & ratings

Rating: 2.7 stars out of 5

2.7

Coverage

Rating: 3.7 stars out of 5

3.7

Support

Rating: 3.8 stars out of 5

3.8

About Bankrate Score

Bankrate's take

MAPFRE could be a good choice for customers looking for personalized policy options and robust claims services. However, the company’s coverage range is limited and its digital tools are not as strong as many of its competitors.

  • Disappearing deductible: Earn up to $300 off your deductible for safe driving
  • ePICS: Digital appraisals speed up claims for auto and home damage
  • Select home restoration: Quick home repair services post-claim, with emergency response in two hours
  • Home systems protection: Coverage for mechanical and electrical system breakdowns, plus service line repairs

MAPFRE car insurance review

Drivers looking to personalize their car insurance policy may want to consider MAPFRE.  The company offers both auto and home policies, which allows for bundling to earn savings. Coverage is available in 14 states, but online quoting is only available in eight states and Puerto Rico. Other customers can get a quote over the phone or in person by referencing its online agency locator tool.

MAPFRE car insurance policy offerings are fairly robust with a handful of add-on options, including accident forgiveness and disappearing deductibles. During our MAPFRE insurance review, the AutoMaster endorsement stood out as a notable option in the select states where it’s available. This endorsement combines several coverage types into one easy-to-add package. However, MAPFRE’s lack of nationwide availability and average rate data, along with its relatively short list of auto insurance discounts, contributed to its car insurance Bankrate Score of 3.1 out of 5.

Pros and cons of MAPFRE car insurance

If you’re in the process of gathering car insurance quotes, it can be helpful to know the perks and drawbacks of each company you’re considering. Comparing car insurance rates may be helpful, but there’s more to a company than price. Here are some pros and cons of MAPFRE car insurance to think about:

Green circle with a checkmark inside

Pros

  • Several potential discounts available
  • AutoMaster endorsement makes purchasing extra coverage simple
  • Two unique programs may make claims filing and repairs easier
Red circle with an X inside

Cons

  • Limited state availability
  • Online quoting only available in eight states and Puerto Rico
  • Doesn’t offer gap insurance or ridesharing coverage
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MAPFRE car insurance cost

Nationally, the average cost of car insurance is $2,458 per year for full coverage and $678 per year for minimum coverage. MAPFRE’s average rates aren’t available, though. Regardless, your rate will likely vary based on your unique driver profile, including the car you drive, your driving record and the coverage types and levels you choose, among other factors.

MAPFRE customer satisfaction

When considering an insurance provider, factors beyond rates, such as customer experience and service quality, are crucial. Third-party agencies like J.D. Power provide insight into customer satisfaction, while AM Best ratings reflect an insurer's financial strength. MAPFRE is currently unrated by AM Best (per MAPFRE’s request) but previously received a rating of A (Excellent). This suggests a strong financial foundation, potentially indicating reliability in fulfilling claims and contractual commitments.

MAPFRE auto claims satisfaction

J.D. Power is a data analytics company that conducts several insurance-focused studies each year. The company is a trusted source of unbiased information about the service levels of insurance companies. MAPFRE wasn’t specifically rated for claims satisfaction, but it was rated in the New England region in the 2024 U.S. Auto Insurance Study, which analyzes several facets of customer satisfaction, including claims experience. MAPFRE received a score of 622/1,000, which is below the regional average of 637. This might indicate that some policyholders have issues with MAPFRE’s service.

MAPFRE auto insurance customer complaints

You can also review complaint index scores from the National Association of Insurance Commissioners (NAIC), which tracks the number of complaints it receives about a given company and assigns a company a complaint index. A score of 1.00 is the baseline.

It’s a bit tough to analyze MAPFRE’s index, as this insurance group consists of several different underwriting companies (e.g., American Commerce Insurance Company, Citation Insurance Company, The Commerce Insurance Company and Commerce West Insurance Company). Of the current underwriting companies, some have NAIC indexes below average (which indicates fewer-than-baseline complaints) and some have NAIC indexes above average (which indicates higher-than-baseline complaints) for the private passenger auto product. Depending on your state, it may be helpful to talk to current policyholders about their experiences. You could also research the individual NAIC index scores by searching the NAIC website.

MAPFRE car insurance discounts

If you’re looking for the cheapest car insurance, one of the best ways to save on your premium may be to take advantage of discounts. MAPFRE offers several discounts that might help you lower your premium:

  • Paid-in-full: If you can afford to pay your premium in full rather than in installments, you could save money.
  • Good student: If you insure a young driver who is a full-time student (or if you are one yourself), you could qualify for this discount if your GPA meets certain criteria.
  • Clean-in-three: This discount may be applied if a driver has been licensed for three years and there have been no at-fault accidents or traffic violations during the three years since the policy's effective date.
  • Bundling: If you also buy a home, umbrella or yacht insurance policy from MAPFRE, you could earn a discount on your auto insurance.
  • InControl Crash Prevention Training/teenSMART Training: Covered drivers who complete these programs to learn about safe driving habits could earn a discount on their premiums.
  • Low annual mileage: Drivers who don’t drive often may be able to qualify for discounted auto policies.
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with MAPFRE
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Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

MAPFRE home insurance review

The best homeowners insurance companies offer a variety of options for homeowners to personalize their policies, and MAPFRE is no different. The company could be a good option if you are seeking a robust home insurance policy with numerous add-on options. Online quotes are available in nine states, although coverage may be available more broadly.

Depending on where you live, you may want to consider adding MAPFRE’s water backup insurance, which provides coverage for damage caused by water and sewer line backups. Choosing replacement cost for your personal property coverage may also be a smart financial move to get the full replacement value if your belongings are destroyed in a covered loss. MAPFRE offers increased limits coverage for items like jewelry, special personal property coverage to broaden the insurance perils for your belongings, credit card coverage and service line coverage. The carrier offers specific insurance programs for antique homes and high-value homes, as well.

Even considering MAPFRE’s lower-than-average premiums and robust coverage options, the company earned a Bankrate Score for home insurance of 3.2 out of 5. One factor that contributed to this score was MAPFRE’s lack of inclusion in J.D. Power studies. Additionally, the company’s most recent AM Best financial strength rating was A (Excellent) but the company recently requested to be withdrawn from consideration.

Pros and cons of MAPFRE homeowners insurance

MAPFRE home insurance has upsides and downsides, just like any product. As with auto insurance, comparing home insurance quotes and other features of several companies could help you find an ideal policy for your needs.

Green circle with a checkmark inside

Pros

  • Average premiums tend to be much lower than the national average
  • Local agents available
  • MAPFRE Select Home Restoration Program expedites claims handling
Red circle with an X inside

Cons

  • Limited online quoting
  • No discounts listed online
  • Digital tools aren't as robust as some carriers
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MAPFRE home insurance cost

In general, MAPFRE home insurance is an affordable option for fairly robust coverage. The 2024 national average cost of home insurance is $2,304 per year for $300K in dwelling coverage, while MAPFRE’s average rate for the same amount of coverage is $1,325 per year.

$150K dwelling
MAPFRE average premium
$824
National average premium
$1,406
$300K dwelling
MAPFRE average premium
$1,325
National average premium
$2,304
$350K dwelling
MAPFRE average premium
$1,492
National average premium
$2,571
$450K dwelling
MAPFRE average premium
$1,916
National average premium
$3,118
$750K dwelling
MAPFRE average premium
$3,163
National average premium
$4,549

Compare MAPFRE homeowners insurance rates

Homeowners insurance rates can vary widely between companies, influenced by factors such as location, home value, coverage options and the insurer's risk assessment. While some insurers may offer lower rates to attract a broader customer base, others might focus on providing more personalized services or specialized coverage, which could lead to higher premiums. MAPFRE's rates for homeowners insurance might be competitive in certain markets, but it's essential to compare them with other highly rated companies to see how they stack up.

Below is a chart comparing MAPFRE's homeowners insurance rates with 10 other reputable insurers, offering a clearer view of where MAPFRE stands in terms of pricing.

$1,325
- $979
$1,984
- $320
$2,289
- $15
$1,451
- $853
$2,448
+ $144
$1,772
- $532
$3,567
+ $1,263
$1,698
- $606
$2,485
+ $181
$1,871
- $433
$1,772
- $532
$3,567
+ $1,263
$1,698
- $606
$2,485
+ $181
$1,871
- $433

MAPFRE customer satisfaction

When evaluating home insurance options, third-party ratings can provide valuable insights into an insurer's customer satisfaction and service quality. Agencies like J.D. Power assess various factors, including policy offerings, pricing, billing processes and claims handling, to give potential customers a clearer picture of what they might expect. Although MAPFRE isn't specifically rated in J.D. Power's 2024 U.S. Home Insurance Study or 2024 U.S. Property Claims Satisfaction Study, such ratings can still serve as a useful benchmark when comparing insurers. It's important to consider these alongside personal needs and experiences, as satisfaction can vary widely among policyholders.

MAPFRE home insurance customer complaints

All of MAPFRE’s underwriting companies have below-average NAIC claim indexes for home insurance. For example, MAPFRE’s American Commerce Insurance Company has a 2023 NAIC Complaint Index of 0.90 for its homeowner policies, below the 1.00 baseline. This score indicates that consumers tend to be relatively satisfied with MAPFRE’s service.

MAPFRE home insurance discounts

One of the ways to save on homeowners insurance is through discounts. MAPFRE does not list specific home insurance discounts on its website but does mention on its auto insurance page that a multi-policy discount is available if you bundle your auto and home insurance. MAPFRE may offer additional home insurance discounts; talking to a company representative or visiting a local agency can help you learn what savings you qualify for. And remember, if you’re looking for the cheapest home insurance, shopping around may also be a useful tactic.

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Get personalized home insurance quotes

Answering a few quick questions to check your availability with MAPFRE

Location-Icon
Your information is kept secure

Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Compare MAPFRE with other insurers

Choosing the right insurance provider is a decision that can significantly impact your financial security and peace of mind. Comparing carriers is essential to finding the best fit for your specific needs, as each company offers its own benefits, coverage options and discounts. While some insurers, like MAPFRE, may excel in certain areas or offer specialized programs, others might provide broader coverage or more competitive rates in different regions. It's important to weigh these factors, alongside customer service and financial stability, to ensure you're making an informed choice that aligns with your personal and financial circumstances.

MAPFRE vs. Geico

Geico might appeal to those seeking affordable car insurance and strong digital tools, especially for preferred and high-risk drivers. While it offers nationwide coverage and various discounts, it's worth noting Geico partners with other companies for home insurance, potentially affecting those desiring integrated service for all their policies.

Learn more: Geico insurance review

MAPFRE vs. State Farm

State Farm may suit those who prefer personalized service from local agents and those who value bundling various policies with one company. It's potentially a fit for drivers seeking cost-effective full coverage options and a range of discounts, too. However, homeowners in search of highly tailored policies might find State Farm's online endorsement offerings less extensive.

Learn more: State Farm insurance review

MAPFRE vs. Auto-Owners

Auto-Owners might appeal to those seeking personalized insurance options and coverage through a network of local agents. Policies are only available in 26 states, though. Further, for policyholders who prefer digital policy management, Auto-Owners' online tools may not fully meet their expectations.

Learn more: Auto-Owners insurance review

Is MAPFRE a good insurance company?

Bankrate’s insurance editorial team includes licensed agents with firsthand experience selling and servicing insurance policies, and we know that choosing the right insurance carrier isn’t always easy. To help our readers find the best coverage to meet their needs, we conduct thorough, honest and unbiased reviews of some of the largest insurance companies by market share.

MAPFRE could be a good insurance company for many shoppers. It offers multiple types of insurance, a variety of coverage options, several auto insurance discounts and numerous perks. MAPFRE doesn’t advertise its home insurance discounts, though, and its lack of J.D. Power scores could make assessing customer and claims satisfaction difficult. Mixed scores reflecting complaints filed with the National Association of Insurance Commissioners for auto coverage might mean that its service isn’t the best, but talking with current policyholders could help.

What are real-life customers saying about MAPFRE?

To shed light on the MAPFRE customer experience, we've gathered opinions and anecdotes from real users on platforms such as Reddit and Yelp. While Reddit serves as a forum for sharing diverse experiences, Yelp often features detailed reviews that can highlight aspects of customer service, claims handling and overall satisfaction. These platforms, though not dedicated review sites, allow users to engage in discussions and share their personal experiences with MAPFRE insurance, providing a broad range of viewpoints.

Reddit

Reddit reviews on MAPFRE present a mixed picture: some users express frustration with administrative issues, such as difficulties updating payment information, leading to unwanted fees. However, others have had positive experiences, noting efficient claims processing and satisfactory handling of accidents without affecting subsequent rates.

Reddit user 1*
Aug 4, 2023
Won’t update my bank info
They screw me every month. They refuse to update my info to my current bank account and continue to charge my old bank account and they charge me a fee because the payment bounces.
Reddit user 2*
Oct 27, 2018
Good experience so far
I have them, also good experience with them so far. Only filed a claim once for an accident where I was not at fault, everything was very speedy. Didn't cost me anything and my rate did not change the next year.

Yelp

Yelp reviews of MAPFRE also vary widely, with some customers expressing high satisfaction, particularly praising the professionalism and support of individual appraisers during the repair process. Conversely, other reviews highlight frustrations, such as unexpected policy cancellations linked to administrative criteria, despite initial promises of savings through bundling services, contributing to mixed perceptions of the company's practices.

Yelp user 1*
Mar 5, 2023
Highly recommend
I can't believe that I am giving an insurance company a positive review. My vehicle was damaged and dropped off at the body shop for repairs. The body shop did such a terrible job, and the insurance company agreed to correct all the work. My reason for the review is the appraiser was there every step of the process and was very professional and compassionate. Because of this, I highly recommend MAPFRE for your insurance needs.
via Yelp
Yelp user 2*
Aug 24, 2023
Home policy canceled
Don't be fooled by promises of discounts for combining car and auto. I purchased a homeowner's policy last year when I bought a new house. They convinced me to switch my auto insurance to ‘save money’. Just got a notification that my homeowner's policy is being canceled because ‘average months between consecutively opened auto accounts’ didn't meet the standard. Yes, I was canceled because I gave them more of my business. They are why insurance companies have a bad reputation.
via Yelp

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

MAPFRE company details

There are several ways to contact MAPFRE:

State availability

MAPFRE writes auto and home insurance policies in 14 states and Puerto Rico, though product availability varies by state. Serviceable states include AZ, CA, CT, FL, ID, MA, ME, NH, OH, OR, PA, RI, VT and WA.

MAPFRE tools and benefits

In addition to auto and home insurance, MAPFRE also offers the following types of coverage:

  • Business: If you own a business, MAPFRE offers several types of insurance, including commercial auto and business coverage.
  • Umbrella: Umbrella policies provide extra liability coverage if you have an auto or home claim that goes above that policy’s liability limit.
  • Watercraft/boat/yacht: You may be able to insure your watercraft with MAPFRE and take advantage of the company’s extensive endorsements.
  • Motorcycle: Motorcycle insurance is similar to car insurance but often requires a separate policy. MAPFRE may also be able to insure your motorcycle trailer.
  • Recreational vehicle: ATVs, snowmobiles, campers and more all require specialized coverage. MAPFRE may have the options you need to cover your recreational vehicle.
  • ePICS: If a covered vehicle incurs damage but is still driveable, you can submit photos of your damage online, along with your contact information and claim number, and receive a digital appraisal. A similar program is available for home insurance claims.
  • CAR EZ: Drivers can schedule a prioritized repair with an auto body shop and coordinate a rental car pickup after a covered accident. MAPFRE offers guaranteed service coverage for the lifetime of the vehicle, and the service technicians will even wash the car before it is returned to the owner.
  • Select Home Restoration Program: This program helps homeowners get expedited repairs with guaranteed coverage. Homeowners can get emergency home repairs within two hours and same-day contact for scheduling major structural repairs.

Frequently asked questions about MAPFRE

Methodology

Home

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Married male and female homeowners
Logo for Brand name
2016 build year
Primary home
Credit Good Icon
Good credit score
Home Insurance Guide Icon
Clean claim history

Dwelling coverage

$300,000

Other structures coverage

$30,000

Personal property coverage

$150,000

Loss of use coverage

$60,000

Liability coverage

$500,000

Medical payment coverage

$1,000

Additional profiles:

  • Coverage A, Dwelling: $150,000, $350,000, $450,000, $750,000
  • Coverage B, Other Structures: $15,000, $35,000, $45,000, $75,000
  • Coverage C, Personal Property: $75,000, $175,000, $225,000, $375,000
  • Coverage D, Loss of Use: $30,000, $70,000, $90,000, $150,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

5
Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%
  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto and home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

Written by
Ashlyn Brooks
Writer II, Insurance
Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.
Edited by Editor, Insurance