MAPFRE insurance review 2023

MAPFRE car insurance

Drivers looking for the best car insurance for a personalized policy may want to consider MAPFRE. Coverage is available in 14 states, but online quoting is only available in eight states and Puerto Rico. If you prefer to do business in person, MAPFRE does offer an agency locator tool, although agents are not as widespread as they are with other companies.

MAPFRE car insurance policy offerings are fairly robust, offering a handful of add-ons including accident forgiveness and disappearing deductibles. During our MAPFRE Insurance review, we were impressed with the “AutoMaster” endorsement, which is available in select states. This endorsement combines several coverage options into one easy-to-add coverage. However, MAPFRE’s lack of nationwide availability, coupled with its relatively short list of auto insurance discounts, contributed to its car insurance Bankrate Score of 2.9 out of 5.

Pros and cons of MAPFRE car insurance

If you’re in the process of gathering car insurance quotes, it may be helpful to know the perks and drawbacks of each company you’re considering. Comparing car insurance rates may be helpful, but there’s more to a company than price. Here are some pros and cons of MAPFRE car insurance to think about:

MAPFRE car insurance cost

Nationally, the average cost of car insurance is $2,014 per year for full coverage and $622 per year for minimum coverage. MAPFRE’s average rates aren’t available. Your rate will likely vary based on your unique driver profile, including the car you drive, your driving history, and the coverage types and levels you choose.

MAPFRE car insurance discounts

If you’re looking for the cheapest car insurance, one of the best ways to save on your premium may be to take advantage of discounts. MAPFRE offers several discounts that might help you get a lower rate:

MAPFRE also offers two safe driving programs, InControl Crash Prevention Training and teenSMART Training, which could help teach you or your teen driver safer habits and lower your premium at the same time.

MAPFRE car tools and benefits

MAPFRE seems to know that car insurance claims can be stressful and seeks to make the process a bit smoother. If your vehicle’s damages qualify, you could take advantage of the company’s ePICS option. As long as your vehicle (motorcycles and heavy equipment don’t qualify) is driveable and listed on your auto insurance policy, you can submit photos of your damage to epics@mapfreusa.com, along with your contact information and claim number, and receive a digital appraisal. If the damage is deemed too extensive for a digital appraisal, you’ll be guided on how to proceed.

Another potentially helpful claims service is the CAR EZ program, which helps drivers schedule a prioritized repair with an auto body shop and coordinate a rental car pickup after a covered accident. MAPFRE offers guaranteed service coverage for the lifetime of the vehicle, and the service technicians will even wash the car before it is returned to the owner.

MAPFRE home insurance

The best homeowners insurance companies offer a variety of options for homeowners to personalize their policy, and MAPFRE is no different. The company could be a good option if you are seeking a robust home insurance policy with numerous add-on options. Online quotes are available in nine states, although coverage may be available more broadly.

Depending on where you live, you may want to consider adding on MAPFRE’s water backup coverage, which provides coverage for the damage caused by water and sewer line backups. Choosing replacement cost for your personal property coverage may also be a smart financial move to get the full replacement value if your belongings are destroyed in a covered loss. MAPFRE offers increased limits coverage for items like jewelry, special personal property coverage to broaden the insurance perils for your belongings, credit card coverage and service line coverage. The carrier also offers specific insurance programs for antique homes and high-value homes.

Even considering MAPFRE’s lower-than-average premiums and robust coverage options, the company earned a home Bankrate Score of 2.9 out of 5. One factor that contributed to this score was MAPFRE’s lack of J.D. Power score. Additionally, the company’s most recent AM Best financial strength rating was A (Excellent), but was recently withdrawn at MAPFRE’s request.

Pros and cons of MAPFRE homeowners insurance

MAPFRE home insurance has upsides and downsides, just like any product. As with auto insurance, comparing home insurance quotes and other features of several companies could help you find an effective policy for your needs.

MAPFRE home insurance cost

In general, MAPFRE home insurance is an affordable option for fairly robust coverage. The national average cost of home insurance is $1,428 per year for $250K in dwelling coverage, while MAPFRE’s average rate for the same amount of coverage is $922 per year.

MAPFRE home insurance discounts

One of the ways to save on homeowners insurance is through discounts. MAPFRE does not list specific home insurance discounts on its website, but does mention on its auto insurance page that a multi-policy discount is available if you bundle your auto and home insurance. MAPFRE may offer additional home insurance discounts; talking to a company representative or visiting a local agency may help you learn what savings you qualify for. And remember, if you’re looking for the cheapest home insurance, shopping around may also be a useful tool.

MAPFRE home tools and benefits

Just like with auto insurance, MAPFRE offers an ePICS option for home insurance claims. As long as your damage qualifies, you may be able to get a digital estimate for repair costs, rather than having to schedule an in-person damage assessment. This could help to speed up the claim process.

MAPFRE also offers a Select Home Restoration Program. This program helps homeowners get expedited repairs with guaranteed coverage. Homeowners can get emergency home repairs within two hours and same-day contact for scheduling major structural repairs. Partners in the Select Home Restoration Program can address issues like smoke/fire damage, water damage, mold and asbestos removal, storm clean up and more.

MAPFRE customer satisfaction

MAPFRE doesn’t have as many third-party ratings as more well-known insurers. In April 2022, AM Best withdrew its A (Excellent) financial strength rating for MAPFRE on MAPFRE’s request. This may not mean that MAPFRE is no longer financially stable; it simply means that the insurance company has chosen not to participate in AM Best’s rating program. However, MAPFRE still advertises that Standard & Poor’s still considers the company to be “very solid.”

MAPFRE auto satisfaction

J.D. Power is a data analytics company that issues several insurance-focused studies each year. The company is a trusted source of unbiased information about the service levels of insurance companies. MAPFRE wasn’t specifically rated for claims satisfaction, but it was rated in the New England region in the 2022 U.S. Auto Insurance Study, which analyzes several facets of customer satisfaction, including claims experience. MAPFRE received a score of 804/1,000, well below the regional average. This might indicate that policyholders tend to have issues with MAPFRE’s service.

Another source of helpful rating information is the National Association of Insurance Commissioners (NAIC). The NAIC tracks policyholder complaints and assigns a company a complaint index. A score of 1.00 is the baseline. It’s a bit tough to analyze MAPFRE’s index, as the company consists of six different underwriting companies, each with its own NAIC score. Of the six underwriting companies, three have NAIC indexes below average (which indicates fewer-than-baseline complaints) and three have NAIC indexes above average (which indicates higher-than-baseline complaints) for the private passenger/personal auto product. Depending on your state, it may be helpful to talk to current policyholders about their experience. You could also research NAIC index scores by searching the NAIC website.

MAPFRE homeowners satisfaction

MAPFRE isn’t rated in any J.D. Power home insurance study, but all six of its underwriting companies have below-average NAIC claim indexes for home insurance. For example, MAPFRE’s American Commerce Insurance Company — which actively writes property & casualty insurance in 15 states — has an NAIC complaint index of 0.22, well below the 1.00 baseline. The highest index for homeowners insurance is from the MAPFRE Insurance Company, which underwrites coverage in Arizona, California and Pennsylvania. That company has a complaint index of 0.92, or just under the baseline. These scores indicate that consumers tend to be relatively satisfied with MAPFRE’s service.

How to file a claim with MAPFRE

You may be able to report a claim to MAPFRE in a few ways:

• File the claim online
• Call MAPFRE at the applicable number for your state
• File the claim in the MAPFRE mobile app
• Contact your local agent

MAPFRE availability

According to MAPFRE’s website, its various underwriting companies are currently writing business in the following states:

• Arizona
• California
• Connecticut
• Idaho
• Indiana
• Kentucky
• Massachusetts
• Maine
• New Hampshire
• New Jersey
• New York
• Ohio
• Oregon
• Pennsylvania
• Rhode Island
• Tennessee
• Vermont
• Washington

The MAPFRE Insurance Company of Florida is listed as only handling claims and service, which could indicate that the company is not actively writing new policies in the Sunshine State. This wouldn’t be surprising, given the turmoil in the Florida home insurance market.

Keep in mind that not all products are available in all areas. If you’re wanting to get quotes from MAPFRE, consider contacting a local agent or the company directly to see if you’re in a qualifying state.

Other MAPFRE perks worth considering

In addition to auto and home insurance, MAPFRE also offers the following types of coverage:

• Business: If you own a business, MAPFRE offers several types of insurance, including commercial auto and businessowners coverage.
• Umbrella: Umbrella policies provide extra liability coverage if you have an auto or home claim that goes above that policy’s liability limit.
• Watercraft/boat/yacht: You may be able to insurance your watercraft with MAPFRE and take advantage of the company’s extensive endorsements.
• Motorcycle: Motorcycle insurance is similar to car insurance but often requires a separate policy. MAPFRE may also be able to insure your motorcycle trailer.
• Recreational vehicle: ATVs, snowmobiles, campers and more all require specialized coverage. MAPFRE may have the options you need to cover your recreational vehicle.

MAPFRE corporate sustainability

MAPFRE has a strong social responsibility policy that leans heavily on the 2030 Agenda provided by the United Nations. The company’s Sustainability Plan 2022–2024 is broken into four parts: social, business, environmental and governance. Each section has its own set of goals that MAPFRE is committed to accomplishing by 2024.

For example, the company is working toward having just a one percent pay gap between genders by 2024 and being 100 percent carbon neutral by 2030 (with operations in “main” countries being carbon neutral by 2024). MAPFRE also provides useful blog posts on how to reduce food waste, more carefully consider the impact of purchase and more.

Not sure if MAPFRE is right for you?

If you’re shopping for a new home or car insurance company, MAPFRE could be a good option. However, it isn’t available nationwide. On top of that, your specific needs might mean that MAPFRE isn’t quite the right fit. Here are some alternatives you may want to consider:

MAPFRE vs. Geico

If you are looking for an insurance company that is available nationwide, Geico might be a good choice. The carrier also has an impressive array of discounts and digital tools. Keep in mind, though, that its options for car insurance add-ons are limited and its home insurance is underwritten by third parties. MAPFRE may offer more robust protection for home and auto coverage, and it has local agents available for those who prefer doing their business face-to-face.

Learn more: Geico Insurance review

MAPFRE vs. Auto-Owners

If you’re drawn to MAPFRE’s extensive home insurance coverage options, you may also want to get a quote from Auto-Owners. Coverage is available in 26 states and Washington, D.C., and the company has a long list of home insurance endorsements to help you build a customized policy. Auto-Owners is sold by independent agents, so both companies have local touchpoints. MAPFRE’s impressive claims tools stand out against Auto-Owners though, especially the Select Home Restoration Program that provides faster home claim outcomes.

Learn more: Auto-Owners Insurance review

MAPFRE vs. State Farm

State Farm is known for its extensive network of local agents, so if you like to handle your insurance in person, it could be a good option. The company is licensed to write in all 50 states and Washington, D.C., but isn’t currently writing new business in Massachusetts or Rhode Island. If you’re looking for a nationwide provider, State Farm could be a great addition to your list. However, if you’re looking for a provider with strong digital tools, neither State Farm nor MAPFRE are particularly notable.

Learn more: State Farm Insurance review

Is MAPFRE a good insurance company?

Bankrate’s insurance editorial staff includes three licensed agents, and as a whole, the team has almost 50 years of combined industry experience. Some of us have first-hand experience selling and servicing insurance policies, and we know that choosing the right insurance carrier isn’t always easy. To help our readers find the best coverage to meet their needs, we conduct thorough, honest and unbiased reviews of some of the largest insurance companies by market share.

MAPFRE could be a good insurance company for many shoppers. It offers multiple types of insurance, a variety of coverage options, several auto insurance discounts and numerous perks. MAPFRE doesn’t advertise its home insurance discounts, though, and its lack of J.D. Power scores could make assessing service difficult. The mixed NAIC complaint index scores for auto might mean that its service isn’t the best, but talking with current policyholders could help you better assess the experience.

Methodology

Bankrate utilizes Quadrant Information Services to analyze 2023 current rates for ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on 40-year-old male and female homeowners with a clean claim history, good credit and the following coverage limits:

• Coverage A, Dwelling:  $150,000, $250,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $25,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $125,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $50,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $300,000, $300,000, $300,000, $300,000, $500,000

The homeowners also have a $1,000 deductible and a separate wind and hail deductible (if required).

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories. 

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.