Truist Bank Review 2025
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At a glance
Overview
Truist Bank has nearly 2,000 locations in the South, East and Midwest. Its rates for savings and certificates of deposit (CDs) tend to lag behind competitors, with some exceptions if you live in certain states. You can’t open its CDs online though, and many of Truist’s accounts come with monthly maintenance fees you’ll have to work to avoid.
Highlights:
Highly Rated App Large Branch NetworkHighlights:
CDs
Checking
Savings
MMA
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These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.1/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
Truist Bank offers the full suite of deposit products: savings and checking accounts, CDs and a money market account. Most of these accounts require low minimum deposits but many have monthly fees. Its checking account doesn’t charge overdraft fees though, and comes with extra perks, depending on the amount of money you deposit. The bank does have a large branch network, though, and operates around 2,800 ATMs.
Pros
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Nearly 2,000 branch locations.
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The Truist One Checking account doesn’t have overdraft fees.
Cons
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Most of Truist’s yields are not competitive.
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Truist doesn’t offer phone-based customer service on Sundays, unlike some competitors.
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CDs cannot be opened online.
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Outgoing international wires cost $65.
Truist Bank banking products
Truist One Savings Account
Pros
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A relatively low minimum deposit of $50 is required for the Truist One Savings account.
Cons
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The Truist One Savings account offers a rock-bottom APY.
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The Truist One Savings account charges a $5 monthly service fee (though you can waive it with a linked checking account, among other ways).
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There’s a $5 fee for each withdrawal above the monthly limit of six.
The Truist One savings account offers an extremely low APY — much lower than the national average and much, much lower than what many of the best savings accounts offer. Your savings won’t be working hard for you here.
Rate history for Truist Bank's Savings account
See how rates for this account have changed over time. Interact with the trend lines to view APY by date.
Truist Certificates of Deposit
Pros
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Truist offers CDs with terms ranging from seven days to five years.
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A few promotional CDs come with solid yields.
Cons
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Generally low yields on most CDs.
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The minimum to open a short-term CD, with a term of 7-31 days, is high at $2,500.
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You must visit a branch to open a CD.
You can’t open a CD online at Truist but you might not want to in a branch, either. The rates for most of Truist’s CDs are pretty low, though there are a select few short-term CDs that offer good yields. Truist’s site says to call or go into a branch to ask about special promotional offers so there may be higher yields available, but you won’t know unless you ask. Many other banks, especially online banks, offer much higher yields and don’t make you jump through hoops to know your rate.
See more details about Truist’s CD offerings.
Rate history for Truist Bank's CD accounts
See how rates for this account have changed over time. Select the CD term length from the dropdown and interact with the trend lines to view APY by date.
Truist One Money Market Account
Pros
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You can open this account with a $50 deposit.
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Truist’s money market account has check-writing privileges.
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The yields for new money market accounts are competitive but vary by location.
Cons
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There’s a $12 monthly service fee and the only way to waive it is if you maintain $15,000 in the account.
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The standard APY on the account is very low.
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Withdrawals and transfers are limited to six each statement cycle. You’ll pay a fee for exceeding the limit.
Truist’s money market account has a less-than-straightforward APY setup. The bank touts a high rate for new accounts — which varies by ZIP code — but its disclosures list a “standard” 0.01 percent APY without clarifying who gets it or when it applies. This lack of transparency makes it difficult for customers to know if or when their rate will drop.
Additionally, Truist’s website lists conflicting excessive withdrawal fees for this account ($5 and $15) and the bank has not responded to our request for clarification as of publication.
Truist One Checking Account
Pros
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Only $50 is needed to open Truist’s One Checking account.
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No overdraft fees and the ability to qualify for a $100 overdraft buffer.
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Truist One Checking comes with extra perks, including loyalty bonuses on Truist credit cards, depending on how much money you’ve deposited into the account.
Cons
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The $12 monthly fee is high (though there are ways to waive it).
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The Truist One Checking account doesn’t earn interest.
The Truist One Checking account comes with one of the better overdraft policies out there: you’ll pay no overdraft fees and you can qualify for Truist’s Balance Buffer, which allows you to overdraw up to $100 (after that, transactions will likely be declined or returned).
There are still many banks out there that charge outrageously high fees for overdrafts, but not Truist. If you’re worried about overdrafting, Truist’s One Checking account could be beneficial for you — provided you can reliably avoid the high monthly fee. That said, you can find a checking account with no overdraft fees and no monthly fees (usually at online banks).Yuliya Goldshteyn, deposits editor at Bankrate
Bank fees
| Fee | Charged? | |
|---|---|---|
| Overdraft fee | None | |
| Non-sufficient funds fee | None | |
| Monthly maintenance fee | $5-$12 | |
| Out-of-network ATM fee | $3 per transaction | |
| Excessive transaction fee | $5 - $15 |
Customer experience
Customer support
Limited customer service hours. Customers can get help with their accounts by phone 8 a.m. to 8 p.m. Eastern time, Monday-Friday, and 8 a.m. to 5 p.m. on Saturdays. Customer-service representatives aren’t available Sundays, but there is a 24-hour automated assistance line.
Physical presence. Truist has nearly 2,000 branches in 17 states and the District of Columbia.
Low overall customer satisfaction. Truist consistently ranked lower than average in customer satisfaction compared to other banks, according to J.D. Power’s 2025 Retail Banking Satisfaction Study.
Digital experience
Highly rated mobile app. Truist’s app is rated highly for iOS and Android devices. One million users have reviewed the app on the Apple App Store, while more than 300,000 users have reviewed it on the Google Play Store. Like with many banks, Truist customers can use Zelle to send and receive money. The app can also be used to deposit checks or lock a Truist debit card.
The website is friendly enough but rates and fees aren’t always straightforward. Truist’s website does a decent job of showing the rates and fees associated with most of its accounts. The money market account is an exception. The bank lists different rates by ZIP code in addition to a standard rate that’s different (and much lower) and doesn’t make it clear who earns the standard rate.
Aside from that, you can easily find customer support information and hours. And though FAQs aren’t easy to locate, the bank does provide a site search option where you can type in your queries.
Bankrate staff insight
“Truist’s mobile app combines the bells and whistles of a modern banking app with the features you’d expect from a budgeting app,” said a Bankrate staff member with an account. “But though the bank’s digital features receive high marks, the constant barrage of fees — whether that be monthly maintenance or out-of-network ATM fees — and limited branch network has left customers (including myself) generally dissatisfied.”
Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.
The above images were last updated on April 17, 2024.
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Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
