Sebonic Financial Mortgage Review 2026

Sebonic Financial overview

A division of Cardinal Financial, founded in 1987, Sebonic Financial is a privately held lender with less than 200 employees based in Charlotte, North Carolina. Octane, the lender's proprietary technology, aims to provide borrowers with a seamless experience, including drag-and-drop document and e-signature capabilities and real-time status updates. In short, through Sebonic’s platform, you’ll know where your loan stands at every critical checkpoint.

Pros and cons of Sebonic Financial

How Bankrate scored Sebonic Financial

Affordability: 3.3 stars

Sebonic offers competitive interest rates and low-down-payment mortgages, but the lack of transparency makes it difficult to determine affordability. Although it does not disclose them on the website, the company does charge closing costs — typically between 2 and 5 percent — an origination fee, and a processing fee. Its loans mostly follow the industry standard for down payment requirements. VA and USDA loans have no down payment requirements, renovation and conventional loans require a minimum of 5 percent, and FHA loans require at least 3.5 percent. Jumbo mortgages require 10 percent or more as a down payment.

Availability: 5 stars

This lender works with qualified borrowers around the U.S. and offers a wide suite of mortgage options, earning it the full 5 out of 5 stars for availability. To apply for a mortgage with Sebonic Financial, you can submit an inquiry online or reach out to the lender by phone. Or, you can find a local loan originator to contact directly.

Borrower experience: 4.4 stars

Because Sebonic Financial doesn't display rates on its website, it received 4.4 out of 5 stars for borrower experience.

• Application and preapproval process: You can request a free rate quote online through the Sebonic Financial website, but you’ll need to speak with a loan officer to move forward with the process. While the process is guided by proprietary loan origination software that allows application tracking, document uploads and e-signing, the lender does not offer a mobile app.
• Transparency: This lender does not offer much rate information upfront unless you’ve requested a quote and provided personal information. If you need to run some numbers, you can use the lender’s online calculators — Sebonic doesn’t provide any other resources online.
• Customer service: If you have questions throughout the process, you can reach a customer service agent via email. (If you already have a loan in progress, it might make sense to contact your loan officer directly instead.) You can also call 866-336-8021.

Sebonic Financial reputation

Sebonic mortgage reviews are generally positive, as are reviews for its parent company, Cardinal Financial, which has an A+ rating with the Better Business Bureau. Sebonic reviews on Trustpilot have led to a "great" rating, or 4.1 stars, out of 136 reviews. However, Cardinal Financial scored below the industry average for customer satisfaction in the latest J.D. Power Mortgage Origination Study. For a true sense of the experience you may have, you may want to consult with family or friends who have used the lender.