Rocket Mortgage Review 2026

Rocket Mortgage overview

Pros and cons of Rocket Mortgage

How Bankrate scored Rocket Mortgage

Affordability: 4.2 stars

Rocket Mortgage’s rates aren’t its best feature, but it does offer compelling low-down-payment programs. 

• Interest rates: As of this review, Rocket Mortgage’s mortgage rates were about average, based on Bankrate data. Well-qualified buyers will likely find lower rates with other lenders — although Rocket does offer a temporary buydown program called RateBreak which provides 2 percent off buyers’ mortgage rates in the first year and 1 percent in the second year. 
• Down payment: Rocket offers VA loans with zero percent down, FHA loans with 3.5 percent down and HomeReady and Home Possible loans, which are conventional products that require 3 percent down. The lender’s Rocket ONE+ program also lets qualifying borrowers put down 1 percent on a conventional loan while a grant from Rocket covers the other 2 percent. There’s no private mortgage insurance (PMI) required.
• Credits and savings: If you receive financing through Rocket and use an affiliated real estate agent to find your home, you could qualify for up to $10,000 off your closing costs. You can also receive credits for using Rocket’s Verified Approval service — a stepped-up version of preapproval — or having been a renter. 

Availability: 5 stars

Rocket Mortgage provides several different mortgage types to meet a range of borrower needs and is available nationwide.

• Home loans offered: Rocket Mortgage offers conventional, jumbo, FHA and VA purchase and refinance options, as well as home equity loans. Notably, the lender’s Fresh Start program pairs borrowers who need help improving their credit with free financial consultants.
• Footprint: Rocket works with borrowers across the U.S. It does not maintain branch locations.
• Where to find: You can apply for a mortgage with Rocket Mortgage online or by phone.

To help you better understand what types of borrowers are interested in this lender, here’s more information about Bankrate users who submitted a form to this lender through our site.

Borrower experience: 4.5 stars

It’s easy to get in touch with Rocket Mortgage if you need help, and the lender has a solid reputation for customer satisfaction. While you can see generic rate offers on its website, you’ll need to submit contact info for a personalized rate quote. 

• Preapproval and application process: Rocket Mortgage is the gold standard as far as application experience. If you have a regular W-2 job, every part of the application process can happen online — though if you’re self-employed, you’ll need to connect with a human at some point. The lender has a mobile app that allows you to get preapproved, upload documents and e-sign from your phone.
• Transparency: Rocket Mortgage displays promotional rates on its website, which are updated daily. To get a rate tailored to you, however, you’ll need to submit your contact info.
• Customer service: You can reach Rocket’s customer service team at 888-452-8179, Monday through Friday from 7:00 a.m. to midnight ET, Saturday from 9:00 a.m. to 8:00 p.m. ET and Sunday from 9:00 a.m. to 7:00 p.m. ET. The lender also offers customer assistance via online chat seven days a week. 

Rocket Mortgage reputation

While Rocket Mortgage does have its share of customer complaints, the lender ranks above-average for customer satisfaction in the mortgage industry, according to J.D. Power’s 2024 mortgage origination satisfaction study. The lender is accredited with the Better Business Bureau and has an A+ rating from the organization.

What Bankrate users say about Rocket Mortgage

Rocket Mortgage has mixed reviews from borrowers on Bankrate. On one hand, some reviewers remark on the seamless experience, knowledgeable staff, solid customer service and easy-to-use tech. However, several reviewers found the company to be dishonest and pushy.

Rocket Mortgage in the news

In March 2025, Rocket Mortgage made headlines for two major moves: a deal to acquire discount real estate brokerage Redfin and a separate deal to acquire mortgage lender Mr. Cooper. Both unions are aimed at bringing “together the homeownership experience at scale,” according to Rocket, including enhancing the lender’s AI-powered platform.