PHH Mortgage Review 2026

PHH Mortgage overview

PHH Mortgage has been offering home loans since 1984. In 2024, it was 41st largest mortgage originator in the nation by market share, according to Home Mortgage Disclosure Act (HMDA) data. The lender has no branch locations, so you’ll need to apply online or over the phone.

PHH Mortgage's federal violations

Bankrate researches recent cases in which lenders have paid a penalty for harming borrowers so you can make an informed decision. Our research includes:

• Federal settlements or judgments by a regulator against the lender
• Certified federal class-action lawsuits against the lender

In January 2025, PHH Mortgage paid a total of $3.71 million to settle allegations by the U.S. Department of Housing and Urban Development (HUD) that charged borrowers illegal fees to make mortgage payments. In addition, in December 2025, PHH agreed to pay $1.5 million to settle a class-action lawsuit alleging that it sent illegal default notices to borrowers. Because of this, we’ve subtracted two points from PHH’s Bankrate Score.

Pros and cons of PHH Mortgage

How Bankrate scored PHH Mortgage

Affordability: 3.3 stars

It’s difficult to compare rate offers from PHH Mortgage unless you go through the preapproval process. 

• Interest rates and fees: PHH Mortgage doesn’t advertise its mortgage rates online and wouldn’t quote us an APR for this review. To find out what you’ll qualify for, you’ll need to get in touch with the lender. 

Availability: 4.8 stars

PHH Mortgage is licensed across the U.S. and in U.S. territories. The lender also boasts a range of loan options, earning it a high score for availability.

• Home loans offered: PHH Mortgage offers many mortgage types, including loans for investment properties and non-qualified mortgages for those with less-than-ideal credit. It does not offer USDA loans. 
• Footprint: PHH does business in all 50 states, plus Guam, Puerto Rico and the U.S. Virgin Islands.
• Where to find: You can apply for a mortgage with PHH Mortgage online or by phone.

Borrower experience: 3.1 stars

PHH Mortgage receives low marks due to its lack of transparency around rates, limited contact options and spotty customer service history.

• Preapproval and application process: You can start the mortgage origination process with PHH Mortgage online, but the lender doesn’t offer any way to get preapproved without first speaking to a loan officer, either by phone or filling out an online form and awaiting a call. If you qualify, you’ll typically get preapproved in one business day, according to the lender's website. PHH also offers a 90-day rate lock — longer than many lenders’ — and a guarantee that if your closing is delayed and you’ve met lender requirements, you’ll receive $1,500.
• Transparency: PHH doesn’t display current mortgage rates or fees on its website, so you won’t know what you might pay until you get preapproved.
• Customer service: You can reach PHH’s customer service team at 800-210-8849 from Monday through Friday, 8 a.m. to 9 p.m. ET, and from 8 a.m. to 5 p.m. ET on Saturdays. The lender doesn’t have branches.

PHH Mortgage reputation

PHH Mortgage has an “excellent” rating on Trustpilot, however the company also has many recent complaints on the Better Business Bureau website regarding poor customer service. And PHH fell far below average on J.D. Power's 2025 mortgage servicer satisfaction survey. 

In 2025, PHH paid to settle two separate federal cases. The first, in January 2025, ended in a $3.71 million payment by PHH to HUD to settle accusations that it charged FHA loan borrowers illegal fees to make mortgage payments over the phone or online, if the borrower wasn't enrolled in PHH's paperless statement program. Then, in December, PHH paid $1.5 million to settle a class-action lawsuit that charged it with sending default notices to homeowners threatening to foreclose earlier than it was legally able to. 

What Bankrate users say about PHH Mortgage

Among borrowers on Bankrate, PHH Mortgage has largely negative feedback. In their reviews of the lender, borrowers cite that PHH Mortgage is disorganized and difficult to contact. One borrower also claims that PHH mishandled their escrow funds, not correctly paying property taxes out of them.