PHH Mortgage Review 2023

Pros and cons

PHH Mortgage overview

PHH Mortgage is a non-bank lender that has been providing mortgages since 1984. Today, PHH Mortgage is a subsidiary of Ocwen Financial Corp, which acquired the lender’s parent company in 2018. PHH Mortgage provides a variety of mortgage options, including conventional, FHA and VA loans and refinancing. Borrowers can typically get preapproved in one business day, according to the lender's website, and those without a credit history might also be eligible to use other sources, such as a history of on-time bill payments, to verify creditworthiness. PHH Mortgage is headquartered in Mount Laurel, New Jersey.

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PHH Mortgage is good for

Borrowers looking for a quick preapproval and flexible loan requirements

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Breakdown of PHH Mortgage overall score

• Affordability: It’s challenging to obtain rate and cost information from PHH Mortgage without contacting a loan officer directly. This might make it harder to compare this lender to others, especially if you’re just exploring options.
• Availability: PHH Mortgage works with borrowers nationwide, offering the standard set of loan products plus investment property financing.
• Borrower experience: PHH’s loan officers have some weekend availability, but you’ll need to connect with one directly before you make any moves with this lender.

Methodology

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Affordability: 3/5

PHH Mortgage doesn’t display mortgage rates or fees for any of its loans on its website. If you want to learn more about rates, you can call the lender or fill out a form online to start the preapproval process.

Availability: 4.5/5

You can work with PHH Mortgage on a home loan no matter where you live in the U.S., assuming you’re eligible based on the lender’s underwriting criteria. Your options include conventional, FHA and VA loans, along with rental property solutions. The lender doesn’t offer USDA loans (for certain borrowers in rural areas) or home equity products.

Borrower experience: 4.7/5

PHH Mortgage has been around for 30 years. It has an A- rating from the Better Business Bureau, with most complaints seeming to center around customer service, and a “Great” rating on Trustpilot.

You can get the home loan process with PHH Mortgage started online, but the lender doesn’t offer any way to get preapproved or apply online without first speaking to a loan officer. You’ll need to fill out an online form detailing the loan you’re looking for, then wait for the lender to call you. The lender does, however, offer an online chat feature and mortgage calculator that you can use to estimate your payments.

To contact a PHH loan officer, you can call 800-210-8849 Monday through Friday from 9 a.m. to 10 p.m. ET and Saturdays from 10 a.m. to 4 p.m. ET.

Refinancing with PHH Mortgage

PHH Mortgage offers loan refinancing options to lower your monthly payment, adjust the term of your current mortgage or take equity out of your home. The lender does not display refinance rates or fees online, however. To learn more about the rate you could qualify for and the costs you’ll pay, you’ll need to start the application process online or contact a loan officer directly.

Alternatives to PHH Mortgage

• Pennymac mortgage review – Like other lenders, offers low-down payment options
• Caliber Home Loans review – Good for quick, 10-day closings
• Guild Mortgage review – Offers first-time homebuyer loans and assistance and e-closings