CFBank Mortgage Review 2023

Breakdown of CFBank overall score 

• Affordability: CFBank doesn’t usually charge an origination fee for a mortgage. Be sure to compare this bank to other lenders to see whether you’re getting a competitive rate for your situation.

• Availability: CFBank works with borrowers nationwide, but its branch footprint is mainly concentrated in Ohio. Keep in mind: The bank doesn’t offer government-insured loans.

• Borrower experience: If you’re just starting out on your homebuying journey, you won’t find many resources on the bank’s website. Your best bet for more information: Get in touch with the bank directly.

• Methodology

  Bankrate's expert editorial team collects lender information through a variety of methods. We contact lenders directly, and we also turn to regulatory filings and to assessments by third parties. Our research takes into account three main factors – affordability, availability and borrower experience.

  Bankrate's reporters and editors have decades of experience covering the mortgage industry. They're skilled at gathering information through interviews and by scouring regulatory filings. Bankrate evaluates more than 85 lenders for factors relating to affordability, availability and customer experience, assigning each a Bankrate Score out of five stars. Here's how we assess each of the categories:

  • Affordability. Loan cost is a deciding factor for many borrowers. We look at two metrics: 1) a lender's lowest advertised annual percentage rate (APR) based on Bankrate's sample scenario, which assumes a 740 or higher credit score and a 20 percent down payment, among other factors and 2) established-customer discounts or incentive pricing, when applicable.
  • Availability. Another factor is how quickly your loan application will be approved, and how many loan programs the lender offers. So we evaluate approval and closing timelines and diversity of loan products.
  • Customer experience. Finally, we delve into what it's like to deal with the lender as a consumer. We look at the lender's application process and availability of customer service support. We also consider the results of J.D. Power's 2022 Mortgage Origination Satisfaction Survey.

  Bankrate's editorial team confirms the accuracy of data at the time of publication. Our team is dedicated to maintaining the timeliness of information – the mortgage industry is changing constantly, so we regularly revisit these reviews to update them.

  Bankrate's methodology page spells out our rating process in greater detail.

Affordability: 3/5

CFBank’s mortgage rates currently aren’t available on the bank’s website; you’ll need to call instead for more information and a quote. The bank typically doesn’t charge an origination or underwriting fee, but be sure to ask your loan officer about any fees that might apply to your loan.

Availability: 4.5/5

CFBank offers conventional (conforming and non-conforming) as well as rate-and-term refinancing and home equity lines of credit (HELOCs). Its loan products are available to qualified borrowers across the U.S.

Borrower experience: 4.5/5

CFBank is a longstanding financial institution based in Ohio. The bank isn’t accredited by the Better Business Bureau, but it does have a B+ rating from the organization.

CFBank’s website has a few calculators about mortgage affordability, and you can apply for a loan online. However, the rest of the website is extremely limited in functionality. You can reach the bank’s customer service department at 614-334-7979 from 9 a.m. to 5 p.m. ET.

Refinancing with CFBank

You can refinance your existing mortgage with CFBank. You must first complete a personal profile and share your information to get access to rates.

Alternatives to CFBank

• PNC mortgage review – Also maintains branch locations in Ohio and has a complete website experience
• Chase Home Lending review – High customer satisfaction scores and a nationwide branch network
• Better mortgage review – An easy-to-use website, no fees, fast closings and around-the-clock customer support