CFBank Mortgage Review 2020

By Diane Costagliola

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

CFBank

NMLS: 409132

Bankrate Score

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4.4

User reviews
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( 236 )

4.6

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

Founded in 1882, CFBank is based in Columbus, Ohio, and has six brick-and-mortar locations around the state. Its mortgage products are available nationwide, and once assigned a loan officer, borrowers will be able to customize mortgage options that work best for them, including loans or without points or closing costs. CFBank offers a variety of mortgage options, ranging from interest-only and no-money-down loans to construction and lot loans. To get started, borrowers fill out an online rate quote form and rates are sent within a few seconds or minutes. They are then assigned an operations professional to help complete the loan application and upload documents, and a loan officer. Borrowers can select a customized mortgage that works best for them and lock in their rate. Borrowers typically complete the loan application within 48 to 72 hours and the closing within 25 to 30 days (some as little as 10 days). According to John Fearon, president of the Residential Mortgage Division, several CFBank loan officers are top ranked in the country, and CFBank is always working to further enhance and modernize the loan application process and website for the best customer experience.

Nationwide availability

Available in all U.S. states

Minimum credit score

620 for conventional loans

Loan types

Conventional, jumbo, no money down, interest-only, construction, lot, bridge and investor loans

Pros

  • Borrowers are assigned a loan officer to work with via phone, email or text
  • Ability to customize mortgage (e.g., with or without points or closing costs)
  • Potential borrowers receive rate quote within 13 seconds, on average, after initial online inquiry

Cons

  • Brick-and-mortar locations are limited to Ohio
  • Some questions on the initial rate quote application may be difficult for new borrowers to accurately answer, such as credit score range, down payment amount and home purchase price, or fixed- or adjustable-rate mortgage

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

CFBank overview

Loan types

  • Conventional
  • Jumbo
  • No money down
  • Interest-only
  • Construction
  • Lot
  • Bridge
  • Investor loans

Lender fees

There are no underwriting or origination fees. Borrowers pay appraisal report fee and credit report fee.

Minimum borrower requirements

CFBank follows Freddie Mac underwriting guidelines. This means that for a conventional loan, borrowers should have a credit score of at least 620 (CFBank prefers 640) and at least 3 percent for a down payment. A down payment of less than 20 percent will result in private mortgage insurance (PMI). Freddie Mac guidelines also specify a debt-to-income ratio (DTI) of 45 percent or less.

Other mortgage lender reviews:

Get started with CFBank

Borrowers can apply online.

Hours

Monday - Friday: 9 a.m. - 5 p.m. EST Saturday: Branch hours vary Sunday: Closed

CFBank consumer rating and reviews

4.6 reviews
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91% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.7
Professionalism
4.7
Responsiveness
4.6
0 out of 0 rates honored
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(236 reviews)
5 Star
4 Star
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1 Star
207
7
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1
19

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 115 Reviews
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Cate and Joe A.
Washington State

12/3/2019

Love CF Bank!

Nancy and Ryan were quick to respond and we felt like we really were in good hands. Professional and transparent after two other refi this one was so much easier and less stressful. Thank you CF bank. Nancy- you are a gem!!! Cate and Joe A. Washington State

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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Bill
Phoenix, AZ

12/5/2019

Great interest rate and customer service

I worked with Monica at CF Bank to refinance my home. I found the bank on Bankrate.com and was skeptical at first because I never heard of them. I thought surely there would be some catch or additional fees. When I submitted my request for information Monica called me within a couple hours and lo...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Don
McKinney, TX

12/10/2019

Awesome Experience

I applied online and Jessie reached out to me. I wasn’t unsure whether to refinance or not since 2 LOs had advised me not to because of my low interest rate. Jessie asked me to fill out the application and we went through the options. She presented the 15 years option, something I had not given mu...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Anoop
MN

12/11/2019

Great Experience!

I financed my first home from CFBANK in 2018 and this year, I got it refinanced again from CFBANK. Both the times, the service provided to me by Ben Moon and Kay Johnson (For refinance ) was exceptional. I was provided by accurate information about deadline dates as well as Documents needed. First t...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No
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ShaliniS
Dallas

12/18/2019

Great Experience!

Nancy was very helpful throughout the whole process. She was quick, accurate and professional in her responses and ensured the whole process closed out efficiently and in a timely manner.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Keaton Nguyen
California

12/19/2019

Smooth refi process!

Nancy Cattano, our mortgage banker, was great - helpful and informative. The refi process went quickly and smoothly.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Logan S
Dallas, GA

12/19/2019

Excellent work!

Nancy was extremely responsive, kind, and respectful. I have worked with over half a dozen mortgage lenders in my career and with Nancy as my point of contact, the process went flawlessly. She has been the most helpful person I have worked with in this industry. I would definitely recommend her to a...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Albert L
Sterling VA

12/20/2019

Very happy with my new loan from CFBank

Nancy helped me find a great loan package, answered all of my questions, kept me informed throughout the process, and was always friendly and responsive. Everything went smoothly and I am really happy with my new loan.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Francis Rogers
Los Altos, CA

12/21/2019

Excellent Bank

My best experience EVER for completing a refinance. Prompt, professional and lowest costs!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Very Happy Customer
Washington, DC

12/21/2019

Best rates, great experience!

Debbie Foley was exceptional! Her rates were the best around, her closing costs the lowest, and her customer service very attentive. CF Bank uses a very intuitive, easy to understand portal for uploading, signing, and managing documents. All combined, it made the process very easy and effective. Tha...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes