CFBank Mortgage Review 2020

By Diane Costagliola

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

CFBank

Bankrate Score

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4.4

User reviews
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( 169 )

4.6

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

Founded in 1882, CFBank is based in Columbus, Ohio, and has six brick-and-mortar locations around the state. Its mortgage products are available nationwide, and once assigned a loan officer, borrowers will be able to customize mortgage options that work best for them, including loans or without points or closing costs. CFBank offers a variety of mortgage options, ranging from interest-only and no-money-down loans to construction and lot loans. To get started, borrowers fill out an online rate quote form and rates are sent within a few seconds or minutes. They are then assigned an operations professional to help complete the loan application and upload documents, and a loan officer. Borrowers can select a customized mortgage that works best for them and lock in their rate. Borrowers typically complete the loan application within 48 to 72 hours and the closing within 25 to 30 days (some as little as 10 days). According to John Fearon, president of the Residential Mortgage Division, several CFBank loan officers are top ranked in the country, and CFBank is always working to further enhance and modernize the loan application process and website for the best customer experience.

Nationwide availability

Available in all U.S. states

Minimum credit score

620 for conventional loans

Loan types

Conventional, jumbo, no money down, interest-only, construction, lot, bridge and investor loans

Pros

  • Borrowers are assigned a loan officer to work with via phone, email or text
  • Ability to customize mortgage (e.g., with or without points or closing costs)
  • Potential borrowers receive rate quote within 13 seconds, on average, after initial online inquiry

Cons

  • Brick-and-mortar locations are limited to Ohio
  • Some questions on the initial rate quote application may be difficult for new borrowers to accurately answer, such as credit score range, down payment amount and home purchase price, or fixed- or adjustable-rate mortgage

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

CFBank overview

Loan types

  • Conventional
  • Jumbo
  • No money down
  • Interest-only
  • Construction
  • Lot
  • Bridge
  • Investor loans

Lender fees

There are no underwriting or origination fees. Borrowers pay appraisal report fee and credit report fee.

Minimum borrower requirements

CFBank follows Freddie Mac underwriting guidelines. This means that for a conventional loan, borrowers should have a credit score of at least 620 (CFBank prefers 640) and at least 3 percent for a down payment. A down payment of less than 20 percent will result in private mortgage insurance (PMI). Freddie Mac guidelines also specify a debt-to-income ratio (DTI) of 45 percent or less.

Get started with CFBank

Borrowers can apply online.

Hours

Monday - Friday: 9 a.m. - 5 p.m. EST Saturday: Branch hours vary Sunday: Closed

CFBank consumer rating and reviews

4.6 reviews
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91% recommended

Customer Service Rating

Knowledge
4.7
Level of service
4.7
Professionalism
4.6
Responsiveness
4.6
0 out of 0 rates honored
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(169 reviews)
5 Star
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1 Star
148
4
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14

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 61 Reviews
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Ai
Minnesota

8/20/2019

Great smooth experience

I have refinanced in the past, but doing it through CFBank was smooth and easy. My loan officer, Jessie Pachan, was professional and experienced. She made the process easy and we were able to close quickly.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mark M
Albuquerque, NM

8/24/2019

Great rates.

Re-finance rates are the lowest in years, CF Bank did a great job.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Craig
Boulder City, NV

9/21/2019

Great Experience: The Sequel

I obtained a great mortgage from CF Bank earlier this year and went back to them to refi recently. Their rates & closing costs were simply incomparable and Monica Figliola was, once again, outstanding in customer service.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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John D.
Bronx, NY

10/7/2019

Great experience!

Got a great rate and closed on time. They communicate better by email than phone. We did close on time though. Be sure to give the process a month.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Joe J
10950

10/7/2019

Great experience1

Mason was very helpful, straightforward, patient, and easy to work with, CF bank gave me the best rates and lowest closing cust, would definitely recommend CF Bank and Mason Mamarella to everyone.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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MICKEY
DOVER OH

10/16/2019

Great Experience!

I highly recommend CF Bank. My Loan Officer Mason Mamarella directed me to the best plan to fit my future needs. He was very knowledgeable, and answered every question quickly and accurately. I had a great experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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P. Hoffer
Las Cruces, NM

10/31/2019

Michael Was Wonderful!

When I started this process online, I was extremely skeptical. When I asked for proof Michael was who he said he was, he gave it to me. As we continued the process, Michael and I began sharing offbeat stories and I grew to trust him more and more. At one point, I'd decided to not go forward, but Mic...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Greg and J Williams
Lake Elsinore, CA

11/13/2019

Smooth transaction

I highly recommend CF Bank. Jessie Pachan was our loan officer. Jessie and her team provided great customer service and always respond to our emails/questions quickly. Our loan closed in 30 days without any issue. We are very happy with the result.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nick E
Longmont, CO

11/27/2019

Great mortgage, good experience

Communication while setting up the mortgage was smooth. Lauren (my agent) was very helpful: happy to adjust things and quickly gave me helpful feedback. Document signing process was good (through the portal) and follow-up questions, etc., were handled well. Only slight hiccup was receiving the 'fina...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jennifer
NV

12/2/2019

Easy

Nancy was my loan officer. The whole experience was so simple. Everything done securely online. Fees were super low so I'm quite happy with the experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes