CFBank Mortgage Review 2021

Written by
Edited By

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here’s an explanation for

At a glance

CFBank

NMLS: 409132

4.0

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Bankrate Score

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

Find my best matches
Mortgage percent icon

Loans offered

Conventional, jumbo, rate-and-term refinancing; home equity line of credit (HELOC)
Location Icon

Nationwide availability

Available in all U.S. states
Credit good icon

Min. credit score required

Minimum credit score requirements not available

Pros and cons

Pros

  • Seven current and “coming soon” branch locations in Ohio and Indiana
  • Offers home equity lines of credit (HELOCs)
  • Charitable corporate focus, making donations in the communities it serves and providing financial education to students

Cons

  • Bank in flux as mortgage business changes from direct-to-consumer to traditional retail
  • Website offers very little information for prospective borrowers

CFBank overview

Ohio-based CFBank has roots dating back to 1882, with locations in the Columbus, Cincinnati and Akron regions and plans to open new branches in Cleveland and Indianapolis, Indiana, in the future. While the bank has been a large player in nationwide mortgage lending, it announced in 2021 it plans to wind down its direct-to-consumer mortgage offering to focus on a traditional retail origination model. The implications of this move are somewhat unclear, and the bank’s mortgage website currently doesn’t offer rates or the ability to obtain a rate quote (as of September 2021). However, you can still apply online.

Good for

Borrowers in Ohio who want to have a home loan with a traditional bank, or those who want a home equity line of credit (HELOC)

Loan types 

  • Conventional
  • Jumbo
  • Rate-and-term refinancing
  • Home equity line of credit (HELOC)

Lender fees

CFBank typically charges no origination or underwriting fees, but be sure to ask your loan officer about any fees that might apply to your loan. 

Rates 

CFBank’s mortgage rates are not currently available on the bank’s website.

Reputation

CFBank is not accredited by the Better Business Bureau, but it does have a B+ rating from the organization. Based on eight customer reviews, the bank has a one-star rating with the BBB, and all of the complaints on the BBB’s website are related to delays and a lack of transparency, particularly with refinancing.

Online services

CFBank’s website has a few calculators about mortgage affordability, and you can apply for a loan online. However, the rest of the website is extremely limited in functionality as the bank transitions out of a direct lending model.

Minimum borrower requirements 

CFBank follows Freddie Mac underwriting guidelines. This means that for a conventional loan, borrowers should have a credit score of at least 620 and at least 3 percent for a down payment. A down payment of less than 20 percent will result in the need to pay for private mortgage insurance (PMI). Freddie Mac guidelines also specify a debt-to-income ratio (DTI) of 45 percent or less. 

Refinancing with CFBank

You can refinance your existing mortgage with CFBank. You must first complete a personal profile and share your information to get access to rates.

Not sure if CFBank is right for you? Consider these alternatives

Breakdown of CFBank overall review score 

  • Affordability: 15/15
  • Availability: 9/15
  • Borrower experience: 8/10

Review methodology

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

CFBank consumer reviews

4.7

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

333 reviews

5 stars
4 stars
3 stars
2 stars
1 stars
296
9
2
2
24

Customer service rating

Knowledge
4.7
Level of service
4.8
Professionalism
4.7
Responsiveness
4.7

92% of reviews would recommend this lender

10 of 10 rates honored

Review this lender

Write a review of your experience with CFBank.

10 of 98 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Great experience and phenomenal rates!

Nate R | Westerville, OH | 12/1/2020

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Quick and smooth process

Bruce | Monument Colorado | 1/8/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Amazing REFI experience

SherA | San Jose, CA | 1/8/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Seamless and cost-saving

Tn | TN | 1/10/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Already recommended CFbank to 2 other people

Jordan | Seattle, WA | 1/11/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Best Mortgage Lender Experience EVER

Michael W | CO | 1/12/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Great responsiveness

Scott from Tucson | AZ | 1/15/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Overall a great experience

Brian P | Stuart, FL | 1/16/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

CFBank for the Win!

Robert M. | GA | 1/20/2021

  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon
  • star icon

Very smooth process

Steve G. | Westlake Village, CA | 1/21/2021

Written by
David McMillin
Contributing writer
David McMillin writes about credit cards, mortgages, banking, taxes and travel. David's goal is to help readers figure out how to save more and stress less.
Edited by
Mortgage editor