Navy Federal Credit Union Mortgage Review 2026

Navy Federal Credit Union overview

Navy Federal Credit Union is a credit union and full-service lender for military members, veterans and their families. It was established in 1933 and operates as a member-owned credit union with 15 million members serving all 50 U.S. states. In addition to mortgages, Navy Federal provides loan servicing, title services and real estate services. It also offers banking products, credit cards, auto loans, student loans and personal loans.

Pros and cons of Navy Federal Credit Union

How Bankrate scored Navy Federal Credit Union

Affordability: 4.8 stars

Navy Federal Credit Union’s combination of attractive rates and low fees puts it at a high 4.8 out of 5 stars for affordability.

• Interest rates: Overall, Navy Federal Credit Union’s mortgage rates are competitive compared to Bankrate’s averages.
• Down payment: Navy Federal specializes in VA loans, which don’t require a down payment in most cases.
• Closing costs: Navy Federal typically charges a 1% origination fee, in line with other lenders. It doesn’t charge an application fee, however, and there’s no cost to relock your rate on purchases or refinances.

Availability: 4.8 stars

Navy Federal Credit Union scores 4.8 out of 5 stars for availability, thanks in part to a global presence and a range of loan options. The catch, of course: You can only become a member if you or a family member has served in the U.S. military.

• Home loans offered: Navy Federal Credit Union provides conventional loans as well as VA loans, Military Choice loans and Homebuyers Choice loans, along with options to refinance your existing mortgage. The credit union also offers investor loans.
• Footprint: Navy Federal operates in all U.S. states and abroad, with more than 370 branches worldwide.
• Where to find: You can apply for a mortgage with Navy Federal Credit Union online, by phone or in person at a branch location.

Borrower experience: 4.7 stars

Navy Federal Credit Union has a good reputation for customer service, but it doesn’t make it as easy to compare mortgage rates online as some other lenders do. It scores a 4.7 out of 5 stars for borrower experience.

• Preapproval and application process: The origination process with Navy Federal begins with a preapproval, which you can obtain online in mere seconds (if qualified) through the credit union’s home loan management platform, HomeSquad. If you don’t get an instant approval, you can expect a response from a loan officer within six to 10 days after applying. You can communicate with the lender via secure online messaging. Some loan documents can be submitted via e-sign.
• Transparency: Navy Federal’s website displays informational mortgage rates only. To learn your specific rate and any fees, you must contact the credit union directly.
• Customer service: You can reach Navy Federal’s customer service team at 888-842-6328 or via online chat, both available 24/7.

Navy Federal Credit Union reputation

Navy Federal Credit Union has been in business for more than 90 years and has an “excellent” rating from Trustpilot as of this review. However, it isn’t accredited by the Better Business Bureau (BBB) and has an “F” rating from the organization for failing to respond to complaints. According to J.D. Power’s 2025 surveys, Navy Federal had above-average scores for customer satisfaction with both origination and mortgage servicing (although it wasn’t eligible for official ranking in either study).

• Methodology

  To determine a mortgage lender's Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender's products and services. To assign our ratings, we assessed each mortgage lender across three core areas:

  • Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%

  • Availability: Loan products - 50%; licensing - 40%; credit score - 10%

  • Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)

  Learn more about our methodology.