Quicken Loans Inc

4.9 out of 5

98% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
1277 out of 1289 rates honored

Consumer Reviews

(1289 reviews)
5 Star
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1218
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 1289 Reviews

Michael
Chico, Ca

6/18/2018

Refinance

I was very happy with the whole process. All of the loan preparation and documentation was handled over the phone and computer and the notary came to my house. Very easy transaction.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Brian
Grant mi

6/18/2018

AMAZING!!!

Amazing team that went above a beyond to get me out of a bad mortgage thank you!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Joy Wright
Oklahoma City, OK

6/17/2018

Best Experience Ever

Everything was handled in a positive and knowledgeable way. They responded quickly and were very supportive throughout the process. I would highly recommend them. Every member of the team works together to get the job done.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Larry Fravel
Shinnston, WV

6/16/2018

Very Good Experience

The entire process went smoothly and quickly. Everyone associated with my mortgage were extremely knowledgeable and professional, but at the same time friendly and personable.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Terra
Nampa, ID

6/15/2018

Highly recommend

Working with Quicken Loans was fast and easy! Any questions I had were answered very quickly. They went above and beyond to get us a good rate and we are very happy with the entire refinance experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Carolyn
Skiatook, OK

6/15/2018

Thanks to Taurus Williams

Taurus (Tony) made the process of re-financing a pleasure to work with Quicken Loans. I was kept up to date on where my loan was throughout the process. I will definitely recommend them to my friends and family.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Very Satisfied Customer
Alabama

6/15/2018

Easiest process ever!

Not only did we get a great rate, the professionalism, accuracy and timeliness were exemplary. Thank you

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

bkcadman
Dandridge, TN.

6/14/2018

Absolutely Great!

Best experience ever it is quick, easy, and efficient They had it done and locked in my rates on a Sunday. All while I was drinking my coffee in my pj's. I really couldn't say enough about these guys. They are great and so helpful....I almost forgot to mention They closed in thirty days now I have m... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Margaret
Escanaba

6/14/2018

Very helpful!

Dreaded all the paperwork with refinancing but you all made it a very easy, & uncomplicated experience! Thank you, everyone was great!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Adam
Cape Coral, Fl.

6/14/2018

Great experience

The entire process was smooth and we went through all options to see which option was right for us. My interest was lower and my credit card got payed off. After all that my mortgage only went up $100. I definitely recommend Quicken Loans.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes