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PHH Mortgage

Editor's take

PHH Mortgage has loans for borrowers with imperfect credit, making it a good choice if your score is lower than you’d like. However, the lender has also been involved in multiple lawsuits over unlawful lending practices.

Bankrate Score

3.6

Bankrate Score

Customer Rating

1.3

16 ratings

Loans offered

Conventional, jumbo, FHA, VA, refinancing and more.

Min. credit score required

Undisclosed

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Recent customer reviews

The customer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

Such a terrible organization!

Our "Relationship Manager" Shenece is just awful! She takes no notes and calls back 24 hours later and can't remember the conversation from the day before. She reads scripted text in a monotone voice and when we try to speak she increases volume to speak over us. She describes her trying to sell u...

Frank a.
United States (Oct 30, 2025)

They are horrible

Stay away. They are the worst in every category. I have had experiences with several servicers because of my mortgage originations, refi's and my loans being sold - as in this case. There's a fee for everything and awful service.

VS .
ohio (Sep 10, 2025)

Read 10 customer reviews for PHH Mortgage

PHH Mortgage overview

PHH Mortgage has been offering home loans since 1984. In 2024, it was 41st largest mortgage originator in the nation by market share, according to Home Mortgage Disclosure Act (HMDA) data. The lender has no branch locations, so you’ll need to apply online or over the phone.

Pros and cons of PHH Mortgage

Pros

Variety of mortgage options, including investment property loans
Considers non-traditional credit factors
Close-on-time guarantee

Cons

No branch locations
No USDA loans
Negative marks for customer service

How Bankrate scored PHH Mortgage

Affordability: 3.3 stars

It’s difficult to compare rate offers from PHH Mortgage unless you go through the preapproval process.

Interest rates and fees: PHH Mortgage doesn’t advertise its mortgage rates online and wouldn’t quote us an APR for this review. To find out what you’ll qualify for, you’ll need to get in touch with the lender.

Availability: 4.8 stars

PHH Mortgage is licensed across the U.S. and in U.S. territories. The lender also boasts a range of loan options, earning it a high score for availability.

Home loans offered: PHH Mortgage offers many mortgage types, including loans for investment properties and non-qualified mortgages for those with less-than-ideal credit. It does not offer USDA loans.
Footprint: PHH does business in all 50 states, plus Guam, Puerto Rico and the U.S. Virgin Islands.
Where to find: You can apply for a mortgage with PHH Mortgage online or by phone.

Borrower experience: 3.1 stars

PHH Mortgage receives low marks due to its lack of transparency around rates, limited contact options and spotty customer service history.

Preapproval and application process: You can start the mortgage origination process with PHH Mortgage online, but the lender doesn’t offer any way to get preapproved without first speaking to a loan officer, either by phone or filling out an online form and awaiting a call. If you qualify, you’ll typically get preapproved in one business day, according to the lender's website. PHH also offers a 90-day rate lock — longer than many lenders’ — and a guarantee that if your closing is delayed and you’ve met lender requirements, you’ll receive $1,500.
Transparency: PHH doesn’t display current mortgage rates or fees on its website, so you won’t know what you might pay until you get preapproved.
Customer service: You can reach PHH’s customer service team at 800-210-8849 from Monday through Friday, 8 a.m. to 9 p.m. ET, and from 8 a.m. to 5 p.m. ET on Saturdays. The lender doesn’t have branches.

Learn more: How to get a mortgage

PHH Mortgage reputation

PHH Mortgage has an “excellent” rating on Trustpilot, however the company also has many recent complaints on the Better Business Bureau website regarding poor customer service. And PHH fell far below average on J.D. Power's 2025 mortgage servicer satisfaction survey.

What Bankrate users say about PHH Mortgage

Among borrowers on Bankrate, PHH Mortgage has largely negative feedback. In their reviews of the lender, borrowers cite that PHH Mortgage is disorganized and difficult to contact. One borrower also claims that PHH mishandled their escrow funds, not correctly paying property taxes out of them.

PHH Mortgage in the news

PHH Mortgage has made headlines in recent years for some questionable practices, including charging illegal fees for appraisals and servicing. A 2023 data breach at the lender compromised borrowers’ sensitive information, including Social Security numbers. In 2025, PHH Mortgage settled with the Department of Urban Housing and Development to the tune of $3.7 million for illegal fees charged to FHA borrowers.

Lender compare

Compare PHH Mortgage to other lenders

Mortgage rates and fees can vary widely across lenders. You can use the drop downs to explore beyond these lenders and find the best option for you.

Lender

3.6

Bankrate Score

Bankrate's take

PHH Mortgage has loans for borrowers with imperfect credit, making it a good choice if your score is lower than you’d like. However, the lender has also been involved in multiple lawsuits over unlawful lending practices.

Loans offered

Conventional, jumbo, FHA, VA, refinancing and more.

Min. credit score required

Nationwide availability

All U.S. states

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Recent Customer Reviews

1.3

16 reviews

Read full lender review

Lender

NMLS: 2059741

State License: ML-2059741

4.9

Bankrate Score

Bankrate's take

This newer entrant to the mortgage space is best for borrowers looking for competitive rates, no lender fees and an online application process. Tomo isn’t available everywhere yet, however, and you can only work with this lender to purchase a home, not to refinance your current loan.

Loans offered

Conventional, jumbo, FHA, VA and more

Min. credit score required

Nationwide availability

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin and Wyoming

Min. down payment

3% for conventional loans, 3.5% for FHA loans, none for VA loans

Recent Customer Reviews

4.8

184 reviews

Read full lender review

To help you make the most informed decisions, our mortgage lender reviews team suggests an alternative mortgage lender for each lender reviewed. In most cases, this alternative 1.) shares the same strength (affordability, availability or borrower experience) as the lender reviewed; and 2.) rates highly for Bankrate Score. In the event more than one lender meets these standards, we suggest the one with the lowest APRs.

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
1. Affordability: Annual percentage rate (APR) - 80%; assistance for first-time homebuyers - 10%; down payment - 10%
2. Availability: Loan products - 50%; licensing - 40%; credit score - 10%
3. Borrower experience: Rate transparency - 35%; customer service - 35%; convenience - 20%; rate locks - 10%; reputation (if applicable)
Learn more about our methodology.

PHH Home Loans Mid-Atlantic customer ratings and reviews

1.3

16 ratings

This lender has 10 recent reviews.

Knowledge

Level of service

Professionalism

Responsiveness

5 stars

4 stars

3 stars

2 stars

1 star

94%

6% of customers would recommend this lender.

of 10 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers, and reserves the right to reject or remove any review, at any time, for any reason at Bankrate’s sole discretion, including but not limited to those that Bankrate deems inappropriate, fraudulent, invalid, irrelevant, or otherwise outside the parameters of the Bankrate Review Guidelines, the Privacy Policy, or the Terms of Use.

To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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