ConsumerDirect Mortgage Review 2021

Written by
David McMillin
Edited By

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At a glance

Visit ConsumerDirect website

NMLS: 472433

4.4

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Bankrate Score

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Loans offered

Conventional, jumbo, FHA, VA, fixed-rate, adjustable-rate; rate-and-term and cash-out refinancing
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Nationwide availability

Available in all U.S. states except Maryland
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Min. credit score required

620 for conventional loans; 600 for FHA loans

Pros and cons

Pros

  • Convenient rate quote estimate that doesn’t require sharing name and email address
  • Excellent past customer reviews and an A+ rating from the Better Business Bureau
  • Majority of loans include lender credit to help cover third-party costs

Cons

  • Borrower requirements and lender fees not listed online
  • No USDA loans

ConsumerDirect overview

ConsumerDirect Mortgage is appropriately named: It’s the consumer-direct online lending division of FirstBank, which is a traditional FDIC-insured bank with more than 80 branches in four states and nearly $12 billion in assets. ConsumerDirect is headquartered in Delray Beach, Florida, and offers the basic menu of loan options.

Good for

Borrowers who appreciate rate transparency and want lender credits to help lower some costs

Loan types 

  • Conventional
  • Jumbo
  • FHA
  • VA
  • Fixed-rate
  • Adjustable-rate
  • Rate-and-term and cash-out refinancing

Lender fees 

ConsumerDirect Mortgage’s fees are not listed online, and the lender did not respond to requests for additional information. However, its website does indicate that its offers lender credits for some third-party costs, which can help you save money. 

Rates 

ConsumerDirect’s mortgage rates are easily accessible online and regularly updated. You can obtain estimates based on the amount you’re looking to borrow, your credit score, the type of property and its location without sharing your personal details. Pay attention to the APR and the amount of lender fees associated with each different estimate. For example, you might be able to cut the lender fees by 90 percent in exchange for paying a 0.2 percent higher APR on a 30-year loan.

Reputation 

ConsumerDirect Mortgage is accredited by the Better Business Bureau with an A+ rating. Based on nearly 100 customer reviews, the lender scored a 4.71 out of five stars — some of the highest marks in the home loan industry. 

Online services

The ConsumerDirect website isn’t as comprehensive as those of some of other lenders, but the rate quote tool is a key point of differentiation. You can easily apply online, too.

Minimum borrower requirements 

While ConsumerDirect Mortgage does not publish minimum borrower requirements online, its rate quote tool shows that borrowers looking for a conventional loan will need a 620 credit score, at minimum, and FHA borrowers will need at least a 600. 

Refinancing with ConsumerDirect Mortgage 

ConsumerDirect offers both rate-and-term and cash-out refinancing options, and rates are advertised on its website. Notably, the lender has helped more than 10,000 borrowers refinance.

Not sure if ConsumerDirect Mortgage is right for you? Consider these alternatives

Breakdown of ConsumerDirect Mortgage overall review score 

  • Affordability: 15/15
  • Availability: 11/15
  • Borrower experience: 9/10

Review methodology 

To determine a mortgage lender’s Bankrate Score, Bankrate’s editorial team rates lenders on a scale of one to five stars based on a variety of factors relating to the lender’s products and services. Bankrate’s partners compensate us, but our opinions are our own, and partner relationships do not influence our reviews. Here is our full methodology.

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ConsumerDirect consumer reviews

4.8

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947 reviews

5 stars
4 stars
3 stars
2 stars
1 stars
868
28
6
9
36

Customer service rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.8

95% of reviews would recommend this lender

3 of 5 rates honored

Review this lender

Write a review of your experience with ConsumerDirect Mortgage .

5 of 5 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

To help serve you with relevant information the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Excellent all around

Stacy | Conway, AR | 5/12/2021

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Worth the effort!

Simple and fast | Central Missouri | 8/23/2021

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Nothing but stress and trouble

CLL | Minnesota | 4/27/2021

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Worst mortgage provider ever

Worst experience ever | Atlanta, GA | 6/28/2021

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Terrible experience

Terrible Experience | Lutz, FL | 9/8/2021

Written by
David McMillin
Contributing writer
David McMillin writes about credit cards, mortgages, banking, taxes and travel. David's goal is to help readers figure out how to save more and stress less.
Edited by
Mortgage editor