Third Federal Savings and Loan Association of Cleveland

3.7 out of 5

69% recommended

Customer Service Rating

Knowledge
3.7
Level of service
3.7
Professionalism
3.8
Responsiveness
3.7
28 out of 39 rates honored

Consumer Reviews

(39 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
24
3
0
1
11

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 39 Reviews

Heather
Avon Lake

6/9/2018

Best Rates and Service

The rates are always the best rates around. Their process is easy and quick. Best experience with the loan officers too!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

BCal
Brunswick, OH

6/8/2018

Great rate, great experience!

I've had multiple mortgages with Third Federal and each time I've gotten the best rate available and terrific customer service. They truly serve their customers with their core set of company values.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jenelle
Cedar

6/7/2018

Awesome Experiance

Going through this process was very smooth. They answered all question that I had in a timely fashion. The team went above and beyond.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

SJS
Brunswick

6/6/2018

Great Rates

Third Federal is great to work with. When you call Third Federal a real person answers the phone and a loan officer was immediately available. The loan officer was very knowledgeable and upfront with the rates and costs. I am very happy with my rate and the service I received.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Cindi
44087

6/6/2018

Awesome rates

Third Federal is known for their low rates and did not disappoint! So happy I did my refinance with them!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Andrea M.
North Royalton

6/6/2018

They made the process so easy!

I did a lot of research when looking for a mortgage on our first home. Third Federal had the best rate, hands down! They also were incredibly easy to work with. They answered my emails and phone calls quickly and gave explicit directions so I always knew what the next step was. We enjoyed working w... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Dan
Cleveland, OH

6/5/2018

Quick and helpful

We were able to apply and quickly close on our home loan with Third Federal. We did not have any issues with the the process and the loan officer was polite, professional, and answered any questions we had. The rate we got was great, lower than anywhere we looked. I have recommended them to my ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

SarahG
Parma, OH

6/2/2018

Third Federal Rocks!

The customer service representative I dealt with was very friendly and helpful. She collected all of the necessary information and documentation from me to get my loan approved. I only had to pay $295 in closing costs and I got the lowest rate I could find! They had an appraiser call me to set up a ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kurt
Cleveland

5/31/2018

These guys are good

My last 3 mortgages have been with Third Federal. Their mortgage rates are as good or better than anyone. I’ve never had any problems during the lending/closing experience, and I know they won’t sell my loan like other lenders. I recommend them highly.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ryan
Parma, Oh

5/31/2018

Best Rates & Great Service

Third Federal has some of the best rates I've found. When I bought my house, they were consistently the lowest rate and were willing to lock my rate longer than the other banks I checked with. As a first time home owner they really helped me understand the process and I was able to keep an eye on my... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes