ConsumerDirect Mortgage

ConsumerDirect Mortgage User Reviews

4.8 reviews

95% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.8
911 out of 940 rates honored

Consumer Reviews

(940 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
864
28
6
9
33

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 940 Reviews

Laura B
Fort Mill, SC

5/20/2019

We were well taken care of

From start to finish, we received great service. Our first contact was with Bill Hutto. Even on a Sunday afternoon, he responded to our questions quickly. He was patient as we made offers on several houses and always provided the documents we needed very quickly. He was also very knowledgable and to... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Vikram
Nashville

5/2/2019

Really Helpful

Bill was very helpful. He answered the questions very patiently and would return calls and reply emails asap.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Yang
New York

5/1/2019

Very supportive and responsive!

Dean Christopoul and Charles Reynolds are very supportive and responsive. My case involves lots of international wiring and bank statements in different languages. They help me standardize them step by step. The mortgage was closed on time. Big Thanks to them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Peter F
Reno, NV

4/25/2019

Highly Accessible and Very Knowledgable

Charles at Consumer Direct Mortgage provided a level of service I did not think I could find. He was available 7 days a week to answer questions and monitor progress to ensure a strong close. He took extra time to answer additional concerns and related issues. He offered us a good rate and bested ot... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

JPS
Seattle, WA

4/25/2019

Exceptional Response and Execution Time

The entire process was seamless and the team (Arthur, Kristen, Jeannie, Alyssa) response time was exceptional. They have been very truthful and helpful in answering my questions and constantly providing updates every step of the way.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

AkshayG
CA

4/17/2019

Loved the experience of working with CD!!

David Matalon and Kristen Rainer from CD loans were thoroughly professional in handling my requirements. They were easy to talk to and prompt to respond to any of my needs. They were also able to provide the best match for my loan when compared to any other lenders that I reached out to. Highly reco... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ken F
Las Vegas, NV

4/15/2019

Phenomenal team

I worked with Arthur and his team, and they guided my loan refinance expertly through the process. I would highly recommend both Arthur and Consumer Direct.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

FREDY
Joliet

4/11/2019

Best experience ever in my life

Josh Cornett was amazing my best wishes guys I got approved less than a month and he helped me with great attitude best experience ever with him consumer direct you guys are lucky having him there given him a big raise my best wishes guys and thank you so much

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

SF
Beaufort, SC

4/1/2019

Easiest and best banking ever!

We were referred by another individual. From beginning to end, it was great! Dean was incredibly helpful, personable, and available. Patrick was friendly, informative, and prompt.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Atul Singh
Phoenix

3/18/2019

Best banking experience ever

From the procurement to closure, everything was best of all in industry as per my experience. Loan officer to handler to co-ordinator and closure officer were very supportive and nice experience working with them. Everyone was quick and responsive. Also, every step during loan process is conveyed pr... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes