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Bank of America Review 2024

Updated September 27, 2024
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At a glance

3.5
Rating: 3.5 stars out of 5
Bankrate Score
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CDs

Rating: 2.9 stars out of 5

Checking

Rating: 3.8 stars out of 5

Savings

Rating: 2.7 stars out of 5

About Bankrate Score

Overview

Bank of America could be a good fit for consumers who want access to a local branch, plenty of ATMs and a highly rated app. But, like many big banks, it generally offers low rates of return compared with what other financial institutions are paying out.

Highlights

  • Digital Leader
  • Highly Rated App
  • Large Branch Network
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Bank logo
Member FDIC
Savings Account
3.80
%
APY
APY
Info Icon
As of 12/8/2024
Rating: 4.4 stars out of 5
$0
Min. balance for APY
View offer Arrow Right Icon
Promoted offer: It only takes about 5 minutes to open a fee-free account.
Bank logo
Member FDIC
CD
4.00
%
APY
APY
Info Icon
As of 12/8/2024
Rating: 4.5 stars out of 5
$0
Minimum deposit
View offer Arrow Right Icon
Promoted offer: Get peace of mind with fixed rates and guaranteed returns.

Overall

Bank of America is the second-largest financial institution (based on assets) in the country. It’s a digital leader with a global presence and roughly 69 million customers. It offers a wide variety of products for consumers and small businesses.

Pros

  • Checkmark Icon

    The bank is accessible across the country and has about 15,000 ATMs.

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    It has an award-winning mobile banking app and has invested heavily in digital technology.

  • Checkmark Icon

    Artificial intelligence-driven virtual assistant Erica makes tracking expenses easier.

  • Checkmark Icon

    Bank of America reduced overdraft fees to $10.

  • Checkmark Icon

    While yields are generally low, some of the bank’s certificate of deposit (CD) offerings come with high APYs.

Cons

  • Fees are avoidable but could easily rack up for customers who can’t meet certain requirements.

  • Savings and CD yields are generally below the national average.

  • The number of branches has decreased over the past few years to about 3,700 total.

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We want to know what you think about Bank of America

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Bank of America banking products

2.7
/5
Rating: 2.7 stars out of 5
SCORE BREAKDOWN
APY offering:
0.01%
Rating: 1 stars out of 5
1/5
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Minimum balance for APY:
$100.00
Rating: 4 stars out of 5
4/5
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Monthly service fee:
$8.00
Rating: 5 stars out of 5
5/5
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Minimum balance to avoid fee:
$500.00
Rating: 3 stars out of 5
3/5
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Access to funds:
Great
Rating: 5 stars out of 5
5/5
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FEATURES

Bank of America savings overview

Bank of America’s Advantage Savings has a minimal APY that is lower than the national average. It requires a $100 minimum deposit to open the account, and there is an $8 monthly maintenance fee, which can be avoided by maintaining a $500 minimum balance. You can also link a Bank of America Advantage savings account or become a Bank of America Preferred Rewards client to avoid the monthly service fee. An account owner under 18 years old (or 25 as a student) can also have the fee waived.

The Bank of America Advantage Savings offers tiered APYs — with a tier for under $2,500 and a tier for $2,500 or more. But during Bankrate’s review, both tiers were the same — at 0.01 percent APY.

Bank of America’s Keep the Change program helps to automate your savings by rounding up purchases made with a Bank of America debit card and transferring the difference into your savings account.

Pros

  • Checkmark Icon

    While there is a monthly fee, the fee can be waived in several ways, including by keeping a $500 minimum balance.

  • Checkmark Icon

    Bank of America’s Keep the Change program helps to automate your savings by rounding up your purchase when you use a Bank of America debit card.

  • Checkmark Icon

    The mobile app can be used to deposit checks into your savings account.

Cons

  • Bank of America’s highest APY on its Advantage Savings account is much less than the national average for savings accounts.

  • There are savings accounts at FDIC-insured online banks with higher yields that don’t have a monthly service fee.

  • Bank of America
    APY
    APY
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    National average APY
    How do we get this data?
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Bank fees

Fees Charged?
Overdraft fee $10
Non-sufficient funds fee N/A
Account maintenance fees Fees range from $4.95 to $25
Out-of-network ATM fee $2.50 (domestic), $5.00 (international)
Excessive transaction fee None

Customer experience

Customer support

Customer service. You can reach customer service members from 8 a.m. to 9 p.m. ET on weekdays. Saturday hours are 8 a.m. to 8 p.m. ET, while on Sunday the phone hours are 8 a.m. to 5 p.m. ET.  “I’ve contacted Bank of America’s customer support by phone a few times, and they’ve always been very friendly and helpful,” said a Bankrate staff member who uses Bank of America personally. “For instance, when I called with some questions about a Bank of America credit card, the representative talked about which cards he personally likes the best and why. I appreciated this insight.”

Physical Presence. Bank of America offers access to more than 3,700 branches across 38 states and Washington D.C., and maintains about 15,000 ATMs nationwide.

Mixed customer satisfaction. Bank of America customer satisfaction varies with region, though the bank generally tends towards lower scores, according to J.D. Power’s 2024 U.S. Retail Banking Satisfaction Study.

Digital experience

Highly rated mobile app. Bank of America’s mobile app receives high marks on both the Apple App and Google Play stores. The app has been reviewed by more than five million users across both platforms. Customers have access to Zelle, a person-to-person payment platform that lets you send and receive money directly from family and friends.

Digital assistant. Bank of America’s mobile app experience includes a few extra touches when compared to rivals. On the app, you can customize your dashboard as well as get insight and guidance from Erica, the bank’s virtual assistant. It can send you periodic spending updates and send reminders when bill payments are scheduled to be made, according to a Bankrate staff member with an account.

Complaints

CFPB enforcement action. In July 2023, the Consumer Financial Protection Bureau (CFPB) found that Bank of America had charged duplicative non-sufficient fees arising from the same transaction. From September 2018 until February 2022, Bank of America “generated substantial additional revenue by illegally charging multiple $25 fees,” the CFPB said. Bank of America was ordered to pay more than $100 million in remediation and $150 million in penalties to the CFPB and the Office of the Comptroller of the Currency.

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Bankrate staff insights

“The app lets you set up savings goals for which you can name the goal and a target date,” said a Bankrate staff member with an account. “It shows you a breakdown of your spending, which can help pinpoint areas where you might be overspending, and you can also view your credit score. But the savings account rate is very low. I opted not to open a savings account there since I could find much better rates elsewhere.”

Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.

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The above images were last updated on August 20, 2024.

About Bank of America

One of the largest banks in the country, Bank of America began as Bank of Italy in San Francisco in 1904. It changed its name to Bank of America in 1930 following its expansion into a branching system. It is now headquartered in Charlotte, North Carolina.

Today, the bank is known for its large branch presence across the U.S. as well as its technological advancement. While it offers many unique digital tools, including the virtual assistant Erica, Bank of America’s savings yields remain some of the lowest.

How Bank of America compares to other banks

Compare different account types offered by Bank of America. Annual percentage yields (APYs) shown were updated between Dec. 1, 2024 and Dec. 7, 2024.

Selected bank
Bank of America savings account
Bank of America Logo
Member FDIC
Bankrate score
Rating: 2.7 stars out of 5
2.7
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Most comparable
Chase Bank savings account
Chase Bank Logo
Member FDIC
Bankrate score
Rating: 2.9 stars out of 5
2.9
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Read review
Search for or select a bank:
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Bankrate score
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Read review
APY
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0.01% 0.01%
Minimum balance for APY
$100.00 $0.00
Estimated earnings
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$5 $5
Bank of America has very low yields on its Bank of America Advantage Savings account. Its APY is well below the savings national average. The Chase Savings account is the bank’s standard savings account. It offers a yield well below the national average for savings accounts. The Chase Savings account has a $5 monthly maintenance fee. Starting every day with at least $300 or automatically transferring at least $25 per month from your Chase checking account to this savings account are two ways to waive the fee.
  • You only need $100 to open Bank of America’s Advantage Savings account.
  • Bank of America might be a good choice for you if its branches and ATMs are convenient to where you live.
  • Those who already bank with Chase might find it convenient to have a savings account at this bank.
  • Chase’s many branches and ATMs might also make this a good fit for people who live in a Chase market.
    N/A
  • The account’s yield is very uncompetitive.
  • You’ll need to qualify for the bank’s Platinum Honors Tier to earn its highest yield.
  • And that APY is well below the national average.
  • The Chase Savings account has a waivable $5 monthly maintenance fee.
  • Many online banks don’t have monthly service fees.
  • The Chase Savings account doesn’t earn a competitive yield.
    N/A
APY offering:
0.01%
1/5
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Minimum balance for APY:
$100.00
4/5
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Monthly service fee:
$8.00
5/5
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Minimum balance to avoid fee:
$500.00
3/5
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Access to funds:
Great
5/5
Info Icon
APY offering:
0.01%
1/5
Info Icon
Minimum balance for APY:
$0.00
5/5
Info Icon
Monthly service fee:
$5.00
5/5
Info Icon
Minimum balance to avoid fee:
$300.00
4/5
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Access to funds:
Great
5/5
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Bankrate does not currently track additional product details for this bank.

Bank of America FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.

Bank of America customer reviews

CTA Bank of America has 23 reviews

Bank of America has 23 reviews

Dive into community reviews below and see what others think about Bank of America.

4.3 Star Icon
23 ratings
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Score breakdown
5 stars
52%
4 stars
30%
3 stars
13%
2 stars
4%
1 star
0%
Score by category
Overall Rating 4.3 / 5
Competitiveness of APY 3.6 / 5
Amount of fees 3.6 / 5
Customer support 4.3 / 5
Website / Mobile app 4.5 / 5
Verified Badge Icon Bankrate methodology disclosure

In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.

Community Reviews

See what users like you are saying about Bank of America.
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Anonymous account holder
September 13, 2024
You do not receive any percent savings from having a checking account with bank of america. Convenient location to where I live and work.
Score by category
Amount of fees 1 / 5
Competitiveness of APY 1 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
This institution has one of the best checking account and very professional. Very good to have. Great reviews of the bank.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
When you have a certain amount automatically deposited in your account every month, there are no fees. When I need to call, they are very helpful. Their app and website has all the information I need and it is easy to use my debit card.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 5 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
My overall experience has been positive with Bank of America. Because it is convenient for me.
Score by category
Amount of fees 3 / 5
Competitiveness of APY 3 / 5
Customer support 3 / 5
Website / Mobile app 3 / 5
Anonymous account holder
September 13, 2024
The 25 dollar service fee monthly. Recommend my friend worked there it was close to my house.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
I have never had any issues with this bank. Close to home and a big company. My friend referred me.
Score by category
Amount of fees 2 / 5
Competitiveness of APY 2 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
Good costumer service if u have any problem they handle it fast. Very good costumer service they talk to u explain everything to U.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
It allows customers to manage your account online or through a mobile app and to pay bills electronically. Provides protection against overdraft fees. Good reviews and service.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 4 / 5
Anonymous account holder
September 13, 2024
Locations close to my house. It’s close to me. Friendly workers. Fast service.
Score by category
Amount of fees 5 / 5
Competitiveness of APY 5 / 5
Customer support 5 / 5
Website / Mobile app 5 / 5
Anonymous account holder
September 13, 2024
There are no local ATMs. National bank Good repuatation On line banking.
Score by category
Amount of fees 4 / 5
Competitiveness of APY 4 / 5
Customer support 4 / 5
Website / Mobile app 5 / 5