Chase Bank Review 2023
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At a glance
CDs
Checking
Savings
About Bankrate Score
Overview
Chase is a great option if you like having quick access to branches and ATMs — there’s a banking presence in nearly every state. Chase’s app and website can help you easily send money to anyone, pay your bills, create a budget and more. But if you’re looking for a bank with the highest savings rates, there are better options available.
Highlights
- 24/7 Customer Service
- Digital Leader
- Large Branch Network
Bankrate Savings rating = 4.9/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bankrate Savings rating = 4.7/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bankrate Savings rating = 4.7/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Overall
With a massive branch network and breadth of product offerings, Chase is often viewed as the country's signature banking institution. Customers can choose from a full range of banking services, including checking and savings accounts as well as CDs. But if you’re looking for a bank that pays competitive rates, you’ll want to look elsewhere.
Pros
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Chase has more than 4,700 branches and 16,000 ATMs.
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The bank’s mobile app is consistently high-rated.
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Chase often rewards new customers with bonuses for opening an account.
Cons
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Rates on Chase’s savings accounts and CDs are very low.
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The bank charges a $3 fee at out-of-network ATMs in the U.S.
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Chase’s basic accounts don’t reimburse out-of-network ATM fees.
Chase Bank bank products
Chase Bank savings overview
Pros
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The monthly fee is waived when customers meet one of a few manageable requirements.
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Chase’s autosave feature can help you create goals and save for them.
Cons
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The yields on both savings accounts are very low.
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Customers must take monthly steps to earn the (still low) premier relationship APY.
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The Chase Premier Savings account has a $25 monthly maintenance fee if you don’t qualify to have it waived.
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Chase charges a $5 fee for each transfer or withdrawal from your Chase savings account that exceeds six during a monthly statement cycle.
Bankrate Savings rating = 4.9/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Bank experience
Chase offers access to more than 4,700 branches and 16,000 Chase ATMs and has a banking presence in nearly every state. The mobile app and website allow you to send money to anyone, pay your bills, and create a budget.
In addition to receiving support over the phone, Chase customers can also send a message in the Secure Message Center when logged onto the website or app. The Chase Digital Assistant, available in the app, is a bot that can answer common questions.
Chase checking account holders earn cash back by using their debit cards at certain merchants.
Chase customers can pay and receive money from others through Zelle.
Chase credit cards are popular for their value and versatility, including the option to redeem your rewards for boosted value through the Chase Ultimate Rewards portal. The Chase Sapphire Preferred® Card offers a generous sign-up bonus on top of premium travel rewards and perks.
About Chase Bank
Chase Bank is the consumer banking arm of JPMorgan Chase, one of the largest banking companies in the U.S. Chase offers banking services that include checking and savings accounts, as well as CDs. The bank, which can trace its roots to 1799, has grown through several signature mergers over the years, including one with Bank One Corp. in 2004 and its 2008 acquisition of the deposits and most of the assets of the failed Washington Mutual. Chase is actively expanding its retail banking presence. The bank is in the middle of an expansion to open 400 branches in new markets.
If you like having quick access to branches and ATMs — and you live where the bank operates — Chase is an obvious choice. If you’re hunting for high rates or want to be able to use the first ATM you see without paying a high out-of-network fee, look elsewhere.
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
