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NJM insurance review: Auto, home and renters

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New Jersey Manufacturers Insurance Company has been selling insurance since 1913. The property and casualty mutual company operates under the name NJM Auto Insurance, providing coverage mainly in the Northeast. The organization transitioned away from an exclusive membership of policyholders in 2018 and now offers moderate premiums and superior claims processing to the general public.

  • Date established: 1913
  • Insurance products offered: Auto, home, renters, life, umbrella
  • AM Best financial strength rating: A+ (Superior)
  • NAIC complaint index: .19 (Fewer complaints than average)
  • Availability: Only in Connecticut, Delaware, Maryland, New York, New Jersey, Ohio and Pennsylvania
Pros Cons
Wide range of coverage options, including coverage for boats and classic cars. Limited availability.
Fewer than average NAIC (National Association of Insurance Commissioners) complaints. Limited digital tools online.
Lower than average premiums. No mobile app for policy management.

NJM car insurance

NJM auto insurance policies are only offered to residents of Connecticut, Maryland, New Jersey, Ohio and Pennsylvania. If you’re a resident of one of these states, this insurance provider’s wide range of affordable policy options may be a great option for you.

Types of coverage

In addition to standard coverage options such as collision, comprehensive, liability, gap insurance and personal injury protection, NJM offers non-standard coverage options including:

  • Transportation expenses: NJM will cover your transit expenses while your vehicle is in the shop after a covered accident. You may be reimbursed for a rental car, ride-sharing service or taxi.
  • Limited pet coverage: After a covered accident, this coverage typically pays for vet bills, burial expenses and/or the cost of purchasing a new pet.
  • New car replacement: This coverage allows you to buy a brand new vehicle of the same make and model if you total your existing vehicle.
  • Roadside assistance: Purchasing roadside assistance coverage may give you peace of mind, knowing that help will be on the way if you run out of gas or need a tow, especially in the cold winter months in the Northeast.

Cost of NJM auto insurance

The average annual cost of NJM auto insurance is $370 for minimum coverage and $1,271 for full coverage. Your annual premium will vary depending on your geographic location and ZIP code, personal characteristics such as credit history, gender (except in Pennsylvania), marital status, driving record and more. New Jersey Manufacturers auto insurance is available to Connecticut, Maryland, New Jersey, Ohio and Pennsylvania residents. If you’re looking for the best car insurance companies in these states, you may want to get a quote from NJM.

Average annual cost of minimum coverage Average annual cost of full coverage
$370 $1,271

Discounts

New Jersey Manufacturers auto insurance offers a wide variety of mix-and-match discounts that you can apply to save on your car insurance premiums. Additionally, a local agent can determine what discounts apply to you by discussing your circumstances and plans. In addition to standard car insurance discounts such as multi-car, bundling home and auto, and paid in full, featured discounts include:

  • Defensive driving: New Jersey residents who complete an approved defensive driving course may qualify for this discount.
  • Mature driver improvement: This discount applies to Pennsylvania drivers age 55 or older who complete an approved driving course.

NJM home insurance

New Jersey Manufacturers Insurance sells home insurance policies only to residents of Connecticut, Maryland, New Jersey, Ohio and Pennsylvania. If you live in one of these states and are looking for the best home insurance companies in your area, you may want to research NJM’s coverage options below. The company offers certain coverage options tailored to the cold winters and potential storms in this region.

Types of coverage

NJM offers standard home insurance coverage options, including dwelling, personal property, personal liability and medical payments coverage. Additionally, the insurance provider offers some nonstandard coverage types such as:

  • Additional fraud protection: This coverage pays out if you’re a victim of credit card fraud, a forged check or counterfeit money.
  • Water backup coverage: This coverage pays out up to $5,000 if there are water or pump overflows.

Discounts

In addition to offering low average premiums, NJM offers great home insurance discounts. The company offers several common discounts such as multi-policy, bundling, nonsmokers and more. While some of the discounts are offered to all policyholders, a few apply only to residents of certain states. Additional discounts offered by NJM include:

  • Storm shutter and hurricane glass (CT, MD and NJ only): The coastal states of Maryland, Connecticut and New Jersey may experience large storms and hurricanes coming in from the Atlantic Ocean. If your home is equipped with safety features such as shutters and hurricane glass, you may qualify for this discount.
  • Backup or portable generator discount: The states that NJM serves experience cold winters. Winter storms can create electricity outages that can have a ripple effect on your home by damaging equipment and appliances. If you own a portable generator, NJM may reward you with a discount on your premium.

NJM renters insurance

NJM also offers renters insurance policies that cover personal property and personal liability, which covers any belongings taken, damaged or destroyed under a covered loss. It also pays out to cover medical expenses of any guests injured in your home. If damage to your unit requires you to move out, renters insurance will cover costs of additional living expenses up to your policy limits while you’re finding a new place or waiting to return. The company also offers coverage that pays out if you damage a neighbor’s property. NJM allows policyholders to customize their renters insurance by adding the following endorsements and more:

  • Scheduled personal property: This endorsement allows you to insure expensive items such as jewelry, art and furs.
  • Credit card fraud and forgery coverage: This coverage covers you in the event that you lose money due to credit card fraud or forgery.
  • Identity fraud expense coverage: If you incur losses due to identity theft, this coverage will pay out.
  • Personal property increased special limits of liability: This endorsement has higher limits for certain types of personal property such as electronics, firearms, money and jewelry.

NJM Insurance ratings, reviews, customer satisfaction and complaints

NJM received the highest score in J.D. Power’s 2021 U.S. Auto Insurance Study survey for the Mid-Atlantic region and AM Best gave NJM an A+ credit rating, citing its strong balance sheet.  This insurance provider has very few complaints filed with the NAIC, with a complaint index of only .19 (a score of 1.0 is considered average). The company is currently unrated by S&P.

J.D. Power AM Best
NJM Insurance 867/1,000 (First in the Mid-Atlantic) A+ (Superior)

Reasons NJM insurance might be a good option

New Jersey Manufacturers insurance stands out for offering coverage to residents of a select group of Northeastern states. This regional specialization allows the company to offer coverage types that may be attractive to those living in colder climates. For instance, the portable generator discount is useful if your area is prone to winter storm outages, and the hurricane glass and shutter discount may be useful if you live in a coastal state that experiences large storms.

NJM offers relatively low average premiums for auto and home insurance and receives top ratings from J.D. Power and AM Best. Customers seem generally satisfied with the company, based on the fewer than average complaints recorded by the NAIC.

However, one significant downside to NJM is that it only offers coverage to residents of Connecticut, Delaware, Maryland, New York, New Jersey, Ohio and Pennsylvania. Even if you are a resident of one of these states, certain discounts and coverage options are only available in a few of these states.

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Additional policies offered by NJM

NJM Auto offers other types of insurance coverage depending on the policyholder’s state:

  • Motorcycle and ATV (NJ, PA, OH, MD, CT)
  • Classic cars (NJ, PA, OH, MD)
  • Boats and personal watercraft (NJ, PA, OH, MD, CT)
  • Personal umbrella (CT, MD, NJ, OH, PA)
  • Commercial auto (NJ, NY, PA, MD, DE)
  • Commercial general liability (NJ, DE, PA, MD)
  • Worker’s compensation (CT, DE, MD, NJ, NY, PA)

Frequently asked questions

Can I manage my policy online with NJM?

Yes, the NJM website allows you to make a payment, file personal and business claims, receive guidance, and request roadside assistance. NJM’s website also outlines each of its policy options clearly, and highlights in which states each policy is available. Note, however, that this insurance provider does not provide a mobile app for policy management.

What do I need to get a quote from NJM?

If you request a quote from NJM, be prepared to give personal information such as your name, contact information, ZIP code, vehicle information, driving history and the policy type you’re requesting.

Methodology

Bankrate utilizes Quadrant Information Services to analyze rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates are based on a 40-year-old male and female driver with a cleaning driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our sample drivers own a 2018 Honda Accord, commute five days a week and drive 12,000 miles annually.

These are sample rates and should be used for comparative purposes only. Your quotes may be different.

Written by
Lizzie Nealon
Insurance Writer
Lizzie Nealon is a former insurance writer for Bankrate. Her favorite part of the job is making home, auto and life insurance digestible for readers so they can prepare for the future.
Edited by
Insurance Editor