Rocket Mortgage: 2026 Home Equity Review

How Bankrate scored Rocket Mortgage

Affordability: 3.0 stars

• APR: Rocket Mortgage doesn’t share a range for its home equity loan rates; the rates it does list in fine print on the website are higher than the national average home equity loan rates.
• Fees: Rocket Mortgage doesn’t share a list of its fees for home equity loans. In general, borrowers can expect home equity loan closing costs of between 3% and 6% of the total loan amount, according to a Rocket Mortgage blog post.

Rocket Mortgage’s lack of fee transparency and above-average rates earned it 3 out of 5 stars for affordability.

Availability: 4.1 stars

• Loan products: Rocket Mortgage only offers fixed-rate home equity loans (no HELOCs).
• Footprint: The company offers home equity loans nationwide.
• Credit score: You’ll need at least a 680 credit score to qualify for a home equity loan with Rocket Mortgage. But to be eligible to tap the most equity (up to 90%), you’ll need a score of 740 or higher.
• Loan minimum: Rocket Mortgage’s $45,000 minimum is higher than that of many other lenders. And if you live in Iowa, it’s even higher: $61,000.

With a nationwide footprint and a range of credit scores that caters to many borrowers, Rocket Mortgage scores 4.1 for availability.

Borrower experience: 3.8 stars

• Rate transparency: Rocket Mortgage doesn't share regularly updated rates for its home equity loans, and while it gives a general range of closing costs, it’s tough to figure out exactly how much you’ll need to budget.
• Convenience: Rocket Mortgage’s all-digital application is one of the main reasons that people enjoy working with the lender to secure primary mortgages, and that same level of online ease applies to home equity loans. Borrowers can also access an app to manage their accounts.
• Customer service: The company scored well above the industry average in J.D. Power’s 2025 study of mortgage origination customer satisfaction. Plus, Rocket offers extended hours for support with new loans. Representatives can be reached by phone at 888-452-8179, available Monday through Friday from 7 a.m. to midnight ET, Saturday from 9 a.m. to 8 p.m. ET, and Sunday from 9 a.m. to 7 p.m. ET. Existing clients can call 800-508-0944 for assistance; those hours of operation are slightly different (Monday to Friday, 8:30 a.m. to 9 p.m. ET and Saturday, 9 a.m. to 4 p.m. ET). Customers can also reach out via the lender’s online chat tool. 

Rocket Mortgage offers top-notch customer service and an easy online application, but the company’s failure to share rate ranges and specific closing costs brought its score down to 3.8 out of 5 for borrower experience.

Rocket Mortgage reputation

Rocket Mortgage has one of the best reputations in the mortgage business. The company scores an A+ from — and is accredited by — the Better Business Bureau. The company boasts a 4.6 out of 5 stars on Trustpilot based on more than 39,000 reviews. Rocket sets the gold standard for servicing loans, too: The company ranked in the top spot in J.D. Power’s most recent study of mortgage servicing satisfaction , scoring more than 100 points above the industry average.