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Citizens Bank Review 2023

Updated June 6, 2023
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At a glance

3.6
Rating: 3.6 stars out of 5
Bankrate Score
Caret Down

CDs

Rating: 3 stars out of 5

Checking

Rating: 4.5 stars out of 5

Savings

Rating: 2.7 stars out of 5

MMA

Rating: 2.5 stars out of 5

About Bankrate Score

Overview

Citizens is a good option for consumers living in the 14 states where it has branches in the New England, Mid-Atlantic and Midwest regions. Those outside of Citizens Bank’s footprint might consider Citizens Access, Citizens Bank’s online division that began offering accounts in July 2018. While yields are generally low, most accounts don’t require a minimum deposit to open.

Highlights

  • Highly Rated App
  • Large Branch Network
  • Low Min Deposit
Compare offers
Info
Bank logo
Member FDIC
Savings Account
4.50
%
APY
APY
Info
As of 6/6/2023
Rating: 3.5 stars out of 5
$0
Min. balance for APY
View offer Arrow Right
Promoted offer: Open a BMO online savings account in minutes
Bank logo
Member FDIC
Savings Account
4.50
%
APY
APY
Info
As of 6/6/2023
Rating: 4.7 stars out of 5
$1
Min. balance for APY
View offer Arrow Right
Promoted offer: No fee online savings account with a great rate.
Bank logo
Member FDIC
Savings Account
4.85
%
APY
APY
Info
As of 6/6/2023
Rating: 4.9 stars out of 5
$5000
Min. balance for APY
View offer Arrow Right
Promoted offer: No Monthly Fees. $5,000 balance required for highest rate.

Overall

Citizens Bank offers a large range of banking services that will appeal to a multitude of customers. From savings and checking accounts to credit cards and home loans, Citizens Bank can be a one-stop shop for customers looking to save and borrow. The bank has a sizable branch presence in the New England, Mid-Atlantic and Midwest regions. While opening a deposit account at Citizens is very easy, savers can easily find better yields elsewhere.

Pros

  • Checkmark

    Citizens has more than 1,200 branches and approximately 3,300 ATMs.

  • Checkmark

    Citizens checking accounts have early direct deposit.

  • Checkmark

    Citizens’ CD offers a competitive yield.

  • Checkmark

    No fee is charged on overdrafts of $5 or less.

Cons

  • ATM fees are waived only with higher status accounts; otherwise, a $3 fee for out-of-network ATM withdrawals applies.

  • Yields for the money market and savings accounts are low.

Citizens Bank banking products

2.7
Rating: 2.7 stars out of 5
Bankrate Score

Citizens Bank savings overview

Citizens Bank offers three savings accounts. The base account, scored for this section, is the One Deposit Savings account, which can be opened without a deposit, though you can avoid the $4.99 monthly maintenance fee by making one deposit every month.

For customers under age 25 or 65 and older, the account is free of a monthly fee.

The One Deposit Savings account has an APY much lower than the national average; you can easily find higher yields elsewhere. Those looking for higher rates may wish to consider an online bank, like Citizens Access, the online-only division of Citizens Bank.

Pros

  • Checkmark

    The One Deposit Savings account can be opened with any deposit amount.

  • Checkmark

    Waiving the monthly maintenance fee is easy.

  • Checkmark

    There are no limits on withdrawals from savings accounts.

Cons

  • Other banks offer much higher APYs.

  • There’s a monthly maintenance fee; other banks offer completely free accounts.

  • There’s a $3 fee per statement if you opt in for paper statements.

Compare Offer
Info
Bank logo
Member FDIC
Savings Account
4.50
%
APY
APY
Info
As of 6/6/2023
Rating: 3.5 stars out of 5
Info
$0
Min balance for APY
View offer Arrow Right
Promoted offer: Open a BMO online savings account in minutes

Bank fees

Fee Charged?
Overdraft fee $35
Non-sufficient funds fee None
Monthly maintenance fee $5-$10, depending on the account
Out-of-network ATM fee $3
Excessive transaction fee None*
Paper statements $3

*Money market account will be converted into a checking account that doesn’t pay interest if you surpass the six-per-month withdrawal limit three or more times during any consecutive 12-statement period.

About Citizens Bank

Headquartered in Providence, Rhode Island, Citizens Bank is a large, full-service regional bank that offers a suite of retail, small business and commercial banking products, including a wide variety of deposit products for consumers to choose from.

Citizens operates in 14 states where its some 1,200 branches are located, mainly in the New England, Mid-Atlantic and Midwest regions. Customers have fee-free access to approximately 3,300 ATMs scattered throughout the country.

Citizens Bank recently acquired Investors Bancorp and HSBC’s U.S. branches, enlarging its banking and geographical footprint further.

Bank experience

Citizens Bank customers have access to around 1,200 branches and approximately 3,300 ATMs in 14 states in the New England, Mid-Atlantic and Midwest regions.

The bank’s highly rated mobile app on the Google Play Store and Apple App Store can be used to send money with Zelle, deposit checks, pay bills and more.

Citizens Bank customer service hours are from 7 a.m. to 10 p.m. during the week and 9 a.m. to 6 p.m. on weekends.

How does Citizens Bank compare to other banks?

Citizens Bank vs. Citibank

Citizens Bank and Citibank offer many of the same financial products and services, ranging from credit cards and small business banking to CDs, savings and checking accounts. Citibank doesn’t offer a money market account, but Citizens Bank does.

Citibank is the larger institution between these two banks, with a global reach that stretches across more than 200 foreign countries and thousands more fee-free ATMs than Citizens Bank. If you’re looking for a bank with the largest geographical footprint, Citibank may be a good option to consider. 

That noted, Citibank’s accounts tend to have higher monthly fees, and neither of these banks offer the most competitive APYs on savings accounts. Higher yields can easily be found at other institutions, particularly online-only banks. 

Citibank is currently offering a couple of competitive CDs, but Citizens Bank’s online-only division — Citizens Access — is offering higher rates between the two.

Citizens Bank FAQs

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.