Citizens Access Review 2019

Citizens Access Logo


Citizens Access is a direct bank offerings savings products and the new online division of Citizens Bank.

High APYs
No Monthly Fees
Top CD Rates


The experts at Bankrate are continually researching, reviewing, and rating banks to help you objectively compare and choose institutions that fit your needs. To support our constant research we sometimes receive compensation from links you choose to click on.

Bankrate's overall ratings for financial institutions comprise weighted averages up to five stars of five main categories: customer service, savings accounts, checking accounts, money market accounts (MMAs) and certificate of deposit (CDs).

The Bankrate editorial team compiles publicly-available company data as well as information from the government organizations like the Federal Deposit Insurance Corp. for our review of each financial institution. App ratings are obtained from iTunes and Google Play. The interest rates, branch densities, fee amounts and other data was collected in fourth quarter 2018 and first quarter 2019.

When a financial firm offers more than one checking, savings or MMA accounts, Bankrate reviews the account with the highest APY. Each bank is evaluated based on the 12-month certificate of deposit (CD) it offers.

All reviews are prepared by Bankrate staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information including rates and fees presented in the review is accurate at time of publication. Check the bank’s website for the most current information.

About Citizens Access

Citizens Access officially made its debut in July 2018. Ever since its launch, the digital-first bank has consistently offered some of the nation’s highest savings account yields. Citizens Access provides nationally available products, including CDs and savings accounts. Customers enjoy fee-free accounts and access to savings calculators.

Citizens Access is ideal for customers comfortable banking entirely online. If you want to visit branches from time to time or you’re in need of a new checking account, you’re better off banking elsewhere.


  • Citizens Access has some of the highest savings and CD yields.
  • Customer service is available by phone 7 days a week.
  • Citizens Access has a “No fees, for anything,” policy.


  • Citizens Access doesn’t have a mobile banking app.
  • Customer service hours are limited, especially over the weekend.
  • There is no physical branch access.
  • The bank doesn’t offer a checking account.

Citizens Access Services

Savings Rating


Citizens Access offers one of the highest APYs around. Citizens Access has a higher minimum balance than some of its competitors ($5,000), but it has consistently offered a top-tier APY since its launch in July 2018. If you go below $5,000, you’re going to earn a much lower APY and the bank reserves the right to close your account if you’re below $5,000 for 90 days or more.


  • Citizens Access offers savers one of the most competitive APYs nationwide.
  • Citizens Access doesn't charge any fees.
  • Since it debuted, Citizens Access has consistently raised its APY.


  • Other online savings accounts have lower minimum balance requirements.
  • Citizens Access doesn’t have an ATM card available for withdrawals.
  • There aren’t many, but there are a few banks that have higher APYs tied to their savings accounts.

Savings accounts available from other banks

CDs Rating


Citizens Access offers different CD terms ranging from 6 months to 5 years. Yields are competitive. Penalties apply for withdrawing part of your principal balance before maturity. For CDs with terms of 12 months or less, the penalty for an early exit is 90 days of interest. For CDs with longer terms, the early withdrawal penalty is 180 days of interest.


  • Interest is compounded daily and paid monthly.
  • Interest can be paid and transferred to another linked account.


  • The minimum deposit is higher than what’s offered by some online banks.
  • Some online banks pay higher yields.
  • Not all standard CD terms are available.

CDs available from other banks

2.10% APY
2.00% APY
2.15% APY
Bank Experience Rating


Citizens Access has customer service representatives available seven days a week over the phone. Phone customer service is available from 8 a.m. to 10 p.m. (EST) on weekdays and on Saturday from 9 a.m. to 3 p.m. (EST) and on Sunday from 10 a.m. to 3 p.m. (EST). Citizens Access also has an international phone number available and claims that it will answer secure messages sent via its website within 24 to 48 business hours. While Citizens Access has no mobile app, its website is mobile responsive so that you can easily use online banking functionality on your smartphone — including to deposit a check.

Read bank experiences from other banks

Ally Logo
5 /5
PNC Bank Logo
4.6 /5
Citibank Logo
4.6 /5