Skip to Main Content

Citizens Access Review 2022

Updated December 2, 2022
Bankrate logo

The Bankrate promise

At Bankrate we strive to help you make smarter financial decisions. While we adhere to strict , this post may contain references to products from our partners. Here's an explanation for .

At a glance

3.5
Rating: 3.5 stars out of 5
Bankrate Score
Caret Down

CDs

Rating: 2.9 stars out of 5

Savings

Rating: 4.8 stars out of 5

About Bankrate Score

Hover for more

Overview

Citizens Access is ideal for customers who prefer to bank entirely online.

Highlights

  • No Monthly Fees
Compare offers
Bank logo
Member FDIC
Savings Account
3.00
%
APY
Rating: 3.5 stars out of 5
$0
Min. balance for APY
View offer Arrow Right
Bank logo
Member FDIC
Savings Account
2.00
%
APY
Rating: 3.5 stars out of 5
$0
Min. balance for APY
View offer Arrow Right

Overall

Citizens Access is an online bank with no branches that offers savings products. It is a division of Citizens Bank.

Pros

  • Checkmark

    Citizens Access offers a competitive savings APY.

  • Checkmark

    Customer service is available by phone seven days a week or by using the chat function on the bank’s website.

  • Checkmark

    The Citizen Access savings account doesn’t have a monthly service fee.

Cons

  • Citizens Access doesn’t offer a mobile banking app.

  • It has no physical branches or ATM access.

  • The bank offers a limited selection of products.

Citizens Access bank products

4.8
Rating: 4.8 stars out of 5
Bankrate Score

Citizens Access savings overview

Citizens Access offers a competitive APY on its savings account. However, the account has a higher minimum balance than some of its competitors ($5,000), and accounts that fall below the minimum earn a much lower APY. The bank may close an account if the balance falls below $5,000 for 90 days or more.

Pros

  • Checkmark

    Citizens Access consistently offers a competitive rate.

  • Checkmark

    The bank does not charge any fees.

Cons

  • Other online savings accounts have lower minimum balance requirements.

  • Citizens Access doesn’t provide an ATM card available for withdrawals.

Compare Offer
Bank logo
Member FDIC
Savings Account
3.00
%
APY
Rating: 3.5 stars out of 5
InfoHover for more
$0
Min balance for APY

Bank experience

Citizens Access customer service representatives are available to answer questions about CDs and savings accounts seven days a week: 8 a.m. to 10 p.m. Eastern time, weekdays; 9 a.m. to 3 p.m., Saturday; and 10 a.m. to 3 p.m., Sunday. Secure messages can also be sent via the Citizens Access website. Replies are sent within 24 to 48 business hours.

Though Citizens Access has no mobile app, a smartphone can be used to access its website to deposit checks, check account balances and more.

About Citizens Access

Citizens Access is an online-only bank that offers a competitive yield on its savings account and charges no monthly fee. Its products, which also include CDs, are available nationwide.

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.