Citibank Bank Review 2025
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At a glance
Overview
Citibank is a good option for savers looking for an institution with global reach and the fullest possible range of deposit and lending products. People who live in areas eligible for Citi’s Accelerate Savings can earn a top-tier APY. But customers will need to contend with several fees, including monthly maintenance fees for several Citibank checking and savings accounts.
Highlights:
24/7 Customer Service Digital Leader Large Branch NetworkHighlights:
CDs
Checking
Savings
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These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.7/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.6/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
Citibank is among the world’s largest financial institutions, with well over $1 trillion in assets. It offers a comprehensive selection of banking products, including various certificate of deposit accounts (CDs) and multiple checking and savings accounts. Obtaining competitive yields on savings accounts at Citi will depend on where you live and whether you’re eligible for its Accelerate Savings account.
Pros
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Those in eligible markets for the Citi Accelerate Savings are able to earn a competitive yield on their savings accounts.
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As one of the largest banks, Citibank offers unique advantages that come with scale, including global coverage in terms of branches and ATMs.
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Citi’s mobile banking app is very well regarded.
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Citi tends to have bank account bonus offers available for new customers who open a new account.
Cons
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The yields offered on deposit products are generally on the low side in certain markets.
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Citi’s banking service packages charge monthly fees if accounts fall below minimum balance thresholds.
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The Citi Accelerate Savings account is not available in a number of states.
Citibank banking products
Citi® Accelerate Savings Account
Pros
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The Citi Accelerate Savings account offers a competitive APY.
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There’s no minimum deposit required to open a Citi Accelerate Savings account.
Cons
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The Citi Accelerate Savings account is available only in select markets; otherwise, customers are offered an alternative account that earns a very small standard yield.
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There’s a $4.50 monthly fee, though there are several ways to waive it, including maintaining an average monthly balance of at least $500.
Rate history for Citibank's Savings account
Citi® Certificates of Deposit
Pros
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The minimum deposit required to open a CD is low.
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There is a wide selection of CD terms available, ranging from three months to five years.
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Citibank offers IRA CDs, a Step Up CD and a No Penalty CD.
Cons
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Yields on most terms are very low compared with what online banks offer.
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The grace period before automatic renewal is short (seven days rather than 10 days at some other banks).
Rate history for Citibank's CD accounts
Citibank Regular Checking Account
Pros
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With Citibank’s Regular Checking account, the monthly fee will be waived for the first three months. After that, it’s relatively easy to have the fee waived, such as by receiving at least $250 in qualifying direct deposits each month.
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Fees aren’t charged for overdrafts or returned items.
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More than 65,000 fee-free ATMs are available nationwide.
Cons
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When Regular Checking account customers don’t meet the requirements, Citi charges a $15 monthly maintenance fee and $2.50 for out-of-network ATM transactions.
How Citibank compares to other banks
Compare different account types offered by Citibank. Annual percentage yields (APYs) shown were updated between May 6, 2025 and May 12, 2025.
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Selected bank
Citibank checking account
Bankrate score
N/A
Bankrate Checking rating = 0.0/5 Bankrate scores are objectively determined by our editorial team. Minimum balances to avoid monthly service fees, whether the bank has a monthly service fee, minimum opening deposit requirements, fees to use out-of-network ATMs and overdraft fees are some of the things that make up Bankrate’s score. |
Most comparable
Chase Bank checking account
Bankrate score
3.9
Bankrate Checking rating = 3.9/5 Bankrate scores are objectively determined by our editorial team. Minimum balances to avoid monthly service fees, whether the bank has a monthly service fee, minimum opening deposit requirements, fees to use out-of-network ATMs and overdraft fees are some of the things that make up Bankrate’s score. |
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Bankrate score
Bankrate Checking rating Bankrate scores are objectively determined by our editorial team. Minimum balances to avoid monthly service fees, whether the bank has a monthly service fee, minimum opening deposit requirements, fees to use out-of-network ATMs and overdraft fees are some of the things that make up Bankrate’s score. |
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APY
APY, or annual percentage yield, is the yearly return on a bank or investment account. APY includes the effects of compounding interest. APYs last updated between May 6, 2025 and May 12, 2025.
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| N/A | 0.01% | |
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Minimum balance to open
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| N/A | $0.00 | |
| Citibank offers two checking accounts: Access Checking and Regular Checking. The Access Checking account, a checkless account, comes with a $5 monthly service fee. The Regular Checking account, which comes with unlimited checking, charges a $15 monthly fee. Either fee can be waived if you qualify for a relationship tier or if you maintain at least $250 in direct deposits. Moreover, the fees will be waived for three months after opening the account. Both accounts come with access to more than 65,000 fee-free ATMs nationwide, but the bank charges a $2.50 fee for using an out-of-network ATM. Neither account charges overdraft nor returned item fees. Qualifying for a relationship tier — such as Citi Priority, which requires you to maintain a monthly combined average of $30,000 — comes with extra benefits, including no fees for using non-Citibank ATMs. | Chase Total Checking includes features such as access to more than 15,000 ATMs and 4,700 branches across the U.S. The account has a monthly service fee of $12, which can be waived by meeting certain criteria, such as direct deposits totaling at least $500 each month or maintaining a minimum balance. This account offers customers a mobile app for managing finances as well as services like Zelle for money transfers. | |
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Bank fees
| Fee | Charged? | |
|---|---|---|
| Overdraft fee | None | |
| Non-sufficient funds fee | None | |
| Monthly maintenance fee | $15 for Regular Checking account, unless requirements are met | |
| Out-of-network ATM fee | $2.50 | |
| Excessive transaction fee | None |
Customer experience
Customer support
Physical presence. There are more than 650 Citibank branches in the U.S. and it supports customers in more than 160 countries. Account holders have access to more than 65,000 fee-free ATMs in the U.S. and thousands more overseas.
Mixed Customer Satisfaction. Citibank received mixed customer satisfaction scores in J.D. Power’s 2024 Retail Banking Satisfaction Study, though the bank tended towards high satisfaction. For example, while Citi ranked above the region average in California and Florida, it ranked below average in the New York Tri-State area.
Digital experience
Highly rated mobile app. Citibank’s mobile app has a high rating on both the Apple App and Google Play stores. Collectively, more than four million users have reviewed the app. The app can be used to pay friends with Zelle, lock or unlock a card when it’s lost or stolen, set travel notices and even open a new account. Moreover, the app features educational financial tools for spending, budgeting and investing.
App drawbacks. There are occasional delays for transactions to post online, sometimes until the following business day, according to a Bankrate staff member with a Citibank account. Moreover, the transaction descriptions are minimal, making it difficult to connect them to your purchases. The interface is also updated frequently, which can be a good thing, but requires you to do some digging when things are moved around.
The above images were last updated on August 20, 2024.
Bankrate staff insights
"I have found customer service — both over the phone and in-person at a branch — to be very kind and helpful, and I have never had a problem accomplishing whatever I needed to do," said a Bankrate staff member who uses Citibank personally. "But the chat features on the app makes it unclear whether you’re speaking with a bot or an actual representative. Responses here are significantly delayed and communication is not fluid."
Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.
Featured customer reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers. Some reviews may be edited for length and clarity.
Our editor's take
Citibank’s high-yield savings account is called Accelerate Savings, which is available in select markets. You can fund your account through recurring transfers or through one-time deposits, which you can make as a transfer from another bank or another Citibank account. It may take some time for the funds to show up in your account.
Monthly maintenance fees at Citibank can typically be waived if you meet certain criteria. If you’ve met the requirements but continue to be charged the monthly fee, it may be worth visiting a branch to fix the problem. If the issue persists, it may be worth filing a complaint with the Consumer Financial Protection Bureau (CFPB) and/or closing your account altogether.
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Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
Citibank customer reviews
Citibank has 48 reviews
Dive into community reviews below and see what others think about Citibank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
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