Texas Trust Home Loans Mortgage Review 2020

By Diane Costagliola

About our reviews

Bankrate’s editorial team researches, reviews and rates lenders to help you find one that fits your needs. Our experts consider a range of factors, including rates, loan types, time to close, fees and more. Reviews are updated regularly. Bankrate is an independent, advertising-supported comparison service. Our editorial team receives no direct compensation from advertisers, and our content is thoroughly fact-checked to ensure accuracy.

Texas Trust Home Loans

Bankrate Score

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4.0

User reviews
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( 571 )

5.0

Please note: In response to the coronavirus pandemic, lenders are changing their requirements continuously. Although we strive for accuracy at the time of publication, please be sure to check with the lender for updated details on down payments, credit scores, etc.

Based in Dallas, Trust Home Loans is an online mortgage lender affiliated with American Heritage Capital. It offers conventional, jumbo and FHA loans as well as refinancing options. To get started, borrowers complete a short online form and are able to review real-time mortgage rates without having to create an account or share personal contact information. To view products and rates, borrowers answer a few questions about property location, down payment amount and credit score. The application process should take between 15 and 30 minutes. There are no application fees, but if a borrower decides to go with another lender after locking in their mortgage rate, they may be charged a cancellation fee. Borrowers work with a single loan officer, but Texas Trust Home Loans employs a team-based approach which ensures that customers are always able to connect with someone. Borrowers usually close within 24 days for a home purchase and within 27 days for a refinance. According to Nash Prasal, CEO of Texas Trust Home Loans, borrowers are able to see “virtually everything” on the website and review rates that are 100-percent accurate at the time of inquiry. The online lender also prides itself on having a transparent process so that borrowers are never surprised by hidden or additional fees.

Nationwide availability

Available in California, Colorado, Florida, New Jersey, Texas, Virginia and Washington

Minimum credit score

620 for conventional loans; 700 for jumbo loans; 580 for FHA loans

Loan types

Conventional, jumbo, first-time buyers, fixed, adjustable (ARM) and FHA; refinancing options include fixed-rate, cash-out and home equity loan

Pros

  • Streamlined online experience allows borrowers to get accurate, real-time rates within seconds without having to create an account or give personal contact information
  • Float-down option allows borrowers to secure a lower rate at closing if the new published rate is at least 0.375 percent lower than the locked rate; applies only to fixed-rate mortgages less than $510,400
  • No application or hidden fees
  • Can lock mortgage rate for free for up to 45 days

Cons

  • Borrower may be charged cancellation fee equal to 1 percent of the loan amount if they do not apply in good faith
  • Available in a small number of states

Find your mortgage match

Get paired with your best mortgage offers in 2 minutes or less.

Texas Trust Home Loans overview

Loan types

  • Conventional
  • Jumbo
  • First-time buyers
  • Fixed
  • Adjustable (ARM)
  • FHA
  • Refinancing including fixed-rate, cash-out and home equity loan

Lender fees

Texas Trust Home Loans charges no upfront, application or origination fees. Borrowers are responsible for paying the non-refundable appraisal fee and credit report fee. This amount can range from $25 to $1,200 and depends on location, size and condition of property. Most borrowers pay $490 for the appraisal deposit. Not all transactions, however, require an appraisal. Borrowers must supply a credit card to cover the appraisal report deposit and the full fee will be charged after the appraisal is ordered.

Lock-in rate periods are 30 or 45 days and secure both the mortgage rate and closing fee amount. There is no fee to lock your rate.

If a borrower gets a rate lock with Texas Trust Home Loans, but closes a loan with another lender within 120 days of cancelling the loan with Texas Trust, they may face a cancellation fee. This fee is 1 percent of the loan amount; it does not apply if a loan is denied or if the purchase contract falls through.

Minimum borrower requirements

Following Fannie Mae and Freddie Mac guidelines, borrowers must have a credit score of at least 620 for a conventional loan and must have at least 3 percent available for a down payment. Borrowers must have a maximum debt-to-income ratio (DTI) of 49.99 percent for a conventional loan and a maximum DTI of 43 percent for a jumbo loan.

Get started with Texas Trust Home Loans

Borrowers can apply online.

Hours

Monday - Friday: 8 a.m. - 7 p.m. CST

Texas Trust Home Loans consumer rating and reviews

5.0 reviews
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100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
0 out of 0 rates honored
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(571 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 10 Reviews
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Kevin
Houston, Texas

9/24/2019

Great experience.

No hoops to jump through, simple, straightforward. The best mortgage experience I’ve ever had. Thanks, Tanner.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Andy
Lantana, TX

9/26/2019

Easy refinance!

Our loan officer Tanner did a superb job communicating with us and everything went very smoothly!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Clayton
Austin, TX

10/1/2019

Great Experience

Tanner and the team did a great job on our home refinance. Very simple process from start to finish.

Texas Trust Home Loans replied to this:
"Hello Clayton. Thank you for taking time to let us know about your experience with Texas Trust Home Loans. We greatly appreciate your business."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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zygmunt
Dallas

10/12/2019

Grate experience

Tanner and the team did a great job on our home refinance. Very simple process from start to finish.

Texas Trust Home Loans replied to this:
"Thank you for your review of our services Zygmunt. We are glad to hear that you were happy with Texas Trust Home Loans process and staff and things went smooth for you."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Janice W
Dallas, Tx

10/20/2019

Quick and stable process

Aliya and her loan processing team were upbeat and fast from the day we left in an online inquiry. She gave us the best rates for our refinance and without her our refinance would not have been so smooth. Thank you so much Aliya!

Texas Trust Home Loans replied to this:
"Hi Janice. Thank you for choosing Texas Trust Home Loans. We are glad to hear that we met your expectations and that your mortgage loan process was smooth and hassle-free. We endeavor to continue to improve our services and home mortgage lending experience."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ed V
Houston

10/23/2019

Easy , on-time process

Tanner and the rest of the team did an amazing job. The whole process was smooth, reliable and on-time. Closed as promised with a great rate. Oct.2019.

Texas Trust Home Loans replied to this:
"Thank you for taking time to write a great review about Texas Trust Home Loans. We are thrilled to hear that you had such a positive experience working with us. We strive to continue to improve our services every day."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Manbir Waraich
Sugar Land, Texas

11/8/2019

Easy, Simple and a Great Rate!

This was my first refinance and the experience with Tanner Holland and the team was nothing less than great! Every step of the refinance process from the home appraisal to funding was executed with utmost professionalism, efficiency and to my complete satisfaction. Transparent information exchange a...

Texas Trust Home Loans replied to this:
"Thank you for your review of our services Manbir. We are glad to hear that you were happy with Texas Trust Home Loans process and staff and things went smooth for you."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Cory
TX

11/15/2019

Transparent, easy and quick process

I appreciated the up front and clear way I was shown my options. My loan officer, Tanner Holland, was walked me through the steps, was very responsive, an was great to work with. I will use Texas Trust for my next transaction.

Texas Trust Home Loans replied to this:
"Thank you for your review of our services Cory. We are glad to hear that you were happy with Texas Trust Home Loans process and staff and things went smooth for you."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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tariq
TX

11/28/2019

great experience

closed the loan ontime.

Texas Trust Home Loans replied to this:
"Hello Tariq. Thank you for taking time to let us know about your experience with Texas Trust Home Loans. We greatly appreciate your business."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Chad
Coppell, Tx

12/6/2019

Super easy

Tanner was extremely helpful in every way possible and returned our phone calls immediately. I felt zero pressure from him to use Texas Trust as our lender. The rates were the lowest out of any of their competitors and Tanner made sure we locked in our rate at the perfect time. Being a first time ho...

Texas Trust Home Loans replied to this:
"Thank you for your review of our services Chad. We are glad to hear that you were happy with Texas Trust Home Loans process and staff and things went smooth for you."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes