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What OSLA student loan borrowers need to know

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The Oklahoma Student Loan Authority (OLSA) is a federal student loan servicer. While it’s based in Oklahoma, borrowers do not need to be located in the state to have OSLA as their loan servicer.

If you have federal student loans, OSLA might be in charge of managing your student loan repayment. Here’s what you need to know about the servicer.

What is OSLA and what does it do?

The Oklahoma Student Loan Authority (OSLA) has been servicing loans for the U.S. Department of Education for more than 40 years. As a federal student loan servicer, it’s a third-party company that handles the administrative tasks related to your loans.

If the Department of Education assigns OSLA as your loan servicer, OSLA will handle things like:

Is OSLA a good loan servicer?

OSLA has been around for decades, but it’s still a lesser-known loan servicer. OSLA has only serviced loans for about 130,000 borrowers. Navient, in its time as a federal student loan servicer, serviced loans for more than 12 million borrowers.

But even though OSLA has only serviced a fraction of the loans that bigger servicers have, that doesn’t mean the company is unqualified. The Better Business Bureau gives OSLA an A+ rating, with only 22 customer complaints filed in the last three years. In other words, the vast majority of borrowers are happy with OSLA.

What types of student loans does OSLA service?

OSLA handles two different types of federal loans: Direct Loans and Federal Family Education Loan Program (FFELP) loans. FFELP loans were discontinued in 2010, but if you borrowed one before then, OSLA might be your servicer.

How do I know if OSLA is my servicer?

To figure out if OSLA is your loan servicer, you can log into your Federal Student Aid (FSA) account. The FSA website will show who your loan servicers are. You can also check your credit reports at AnnualCreditReport.com; your credit reports will list all of the companies that service your student loans. If you’ve taken out multiple student loans, you may have multiple servicers.

How do I make my OSLA student loan payments?

If OSLA is your student loan servicer, you’ll need to go to OSLA’s website and sign up with your account information. From there, you’ll be able to log in every month and make payments or sign up for autopay.

There are different logins for each of the two types of federal loans that OSLA services. Your account number will tell you what kind of loans you have.

If your account number begins with F or 8 and is followed by nine numbers, you have a Direct Loan and you can log in using the Direct Loan portal. If your account number begins with a 0 and has no alphabetic characters, you have FFELP loans and you’ll log in using the FFELP loan portal.

How to contact OSLA

OSLA has different contact information for each type of student loan, and this information is not available until you sign into your account. You can access OSLA’s phone number and email by signing in through the Direct Loan portal or the FFELP loan portal.

The bottom line

OSLA is a student loan servicer that handles loans for hundreds of thousands of federal student loan borrowers. If OSLA services your loans, you can log in to its website to make payments, manage your account and explore different repayment options.

Learn more:

Written by
Dori Zinn
Contributing writer
Dori Zinn has been a personal finance journalist for more than a decade. Aside from her work for Bankrate, her bylines have appeared on CNET, Yahoo Finance, MSN Money, Wirecutter, Quartz, Inc. and more. She loves helping people learn about money, specializing in topics like investing, real estate, borrowing money and financial literacy.
Edited by
Student loans editor