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Secura Insurance review 2024
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At a glance
Score breakdown
Auto
3.4
Cost & ratings
3.2
Coverage
4.0
Support
3.0
Home
3.5
Cost & ratings
3.0
Coverage
3.7
Support
4.5
About Bankrate Score
Bankrate's take
Secura Insurance offered personal auto and home insurance along with commercial, farm and other insurance lines in 13 states. The carrier may have been a good fit for shoppers who preferred their policies bundled; however, Secura Insurance sunset its personal lines operations as of November 1, 2023, and is no longer writing new policies.
- New personal lines insurance policies are no longer available in any state.
- Auto and home policies were sold as bundles and could not be separated.
- Since auto and home policies are combined, they share the same insurance deductible.
- Qualifying customers had access to unique benefits such as SECURA’s Glass Express Claim Center and Travel Rescuer
New
As of November 1, 2023, Secura stopped writing new auto and home insurance policies and is withdrawing from the personal lines market in all 13 states where it offered coverage. Instead, Secura Insurance Mutual Holding Company plans to focus on its many business and farm insurance products. If you are currently a Secura policyholder, here is what you need to know:
- Secura's complete exit from the personal lines market is slated for December 31, 2025.
- Policyholders will receive a nonrenewal notice 60 before their policy renewal date.
- All coverage types and services will remain available to policyholders until their policy expires.
- Policyholders do not need to wait until they receive the nonrenewal notice to look for other insurance options.
Secura car insurance review
Secura car insurance may have been a good option for drivers who wanted to bundle their coverage with home insurance since the company strictly sold its auto and home insurance as a package that could not be separated into individual policies. There were two package options available: Mile-Stone Basic or Mile-Stone Gold. One of the biggest advantages of the auto and home package is the single deductible perk. If your car and home are damaged in the same event, you’ll pay just one deductible rather than both.
Pros and cons of Secura car insurance
Secura wasn’t the largest car insurance company, but it did offer cheap average car insurance rates and was a good choice for some. If you are an existing Secura customer, you may want to compare these pros and cons we identified for the carrier to inform your shopping process.
Pros
- Local agencies may be appealing to some drivers
- Offers robust travel assistance coverage
Cons
- No longer offering new auto or home insurance policies
- Fewer endorsements than some companies
Secura car insurance cost
Secura no longer writes new auto insurance policies, but if you are a current customer preparing for your nonrenewal, it may be helpful to know that the average cost of car insurance in the U.S. is $2,314 per year for full coverage and $644 per year for minimum coverage. Your rates will differ based on your personal rating factors, including ZIP code, vehicle type, deductible and, in most states, credit history, age and gender.
Secura customer satisfaction
Secura is a smaller carrier and isn’t rated by J.D. Power for customer satisfaction. However, the company does have an A (Excellent) AM Best rating, which reflects its historical ability to pay out claims. While A isn’t the highest possible rating from AM Best (that’s A++), it’s still relatively high and may give policyholders peace of mind that the company is financially sound — especially while Secura is in the process of nonrenewing all private passenger auto policies.
Secura auto insurance customer complaints
One way to learn more about customer experience with an insurance company is to check the complaint index from the National Association of Insurance Commissioners (NAIC). The complaint index provides a baseline (1.0) for the number of complaints an insurance company is expected to have based on its size. An index above 1.0 indicates the carrier has more complaints than expected and vice versa.
Secura has a high complaint index score for its private passenger auto product — the NAIC received 12 times as many complaints about Secura’s auto insurance in 2021 than expected. While the index has improved in recent years, it still remains above baseline.
Secura car insurance discounts
Although Secura’s average rates are already low, you may be able to take advantage of the company’s discounts to lower your premium even more. Car insurance discounts may vary by state. Talk with a Secura representative to determine the best ways to save on your auto insurance.
- Hybrid car discount: If you own or lease a hybrid vehicle, you might qualify for a premium reduction.
- Financial stability discount: If you have good credit, you could get an additional discount on your premium.
- Valued policyholder discount: The longer you maintain your policy with Secura, the more you could save.
- Claim free/violation free discount: If you haven’t had any accidents or tickets in the last three years, you might save on your car insurance.
- Good student discount. Drivers age 16 - 24 might get a discount if they attend school full time and maintain a 3.0 GPA. The potential discount also applies to those who graduated with a 3.0 GPA or better.
Secura home insurance review
As with auto insurance, Secura home insurance was only available as a package with auto coverage, so it could have been a good option for those who wanted to bundle their policies. Coverage was available in the same 13 states where auto insurance was sold. Secura is no longer writing new home insurance policies, so if you're shopping for home coverage, you may want to explore quotes from other top home insurance companies.
Pros and cons of Secura homeowners insurance
Just like with auto insurance, getting and comparing home insurance quotes can be a useful strategy when shopping for coverage. Here are some pros and cons we identified with Secura to use as a point of reference when evaluating other carrier options.
Pros
- Single deductible for damage that affects your home and vehicle
- Helpful online blog posts on a variety of home-related topics
Cons
- Limited state availability
- Doesn’t offer many add-on options
Secura home insurance cost
Whether you're a new homeowner looking for coverage or comparison shopping to switch carriers, knowing the average cost of home insurance can help you understand whether you're getting a competitive quote. For a policy with $300,000 in dwelling coverage, the average annual premium is $2,151. Keep in mind that your rates will vary based on your own personal rating factors, so you may want to look more closely at average rates in your state as well.
Secura customer satisfaction
If you are an existing Secura customer with an active policy, the carrier's customer service level is probably still important to you. J.D. Power doesn't review Secura for its home insurance product since they are a regional company. However, Secura's A (Excellent) rating from AM Best indicates strong financial strength.
Secura home insurance customer complaints
As a small company, even a handful of complaints can push Secura's NAIC complaint index above baseline. The carrier's index is highly variable year-to-year, so speaking with other customers may give you a better idea of the level of service the carrier can provide to existing policyholders.
Secura home insurance discounts
Many of Secura’s discounts can be applied to both home or auto policies, like the financial stability discount. As with the auto insurance discounts, the home insurance discounts could vary by state. Here are some Secura home insurance discounts existing policyholders may be able to qualify for until the end of their policy term:
- Early quoting discount: Policyholders who secured a Secura home and auto bundle before the policy effective date may have earned a discount.
- New home discount: Homes built within the last 10 years might qualify for this discount.
- Umbrella coverage discount: Policyholders with an umbrella policy for excess liability coverage may see a discount on their home insurance premiums.
- Protective device credit: Having devices like smoke alarms and fire extinguishers in your home lowers the risk of damage, which means you could save money on your home insurance.
Compare Secura to other insurers
Secura is no longer writing new home and auto insurance policies, but our insurance editorial team identified the following carriers as alternatives you might be interested in.
Secura vs. Erie
If you liked the idea of working with a regional insurance company, Erie could be a good option. The carrier writes home and auto policies for a 12-state service area with robust coverage options and affordable average premiums. Erie’s digital tools are lacking compared to its competitors, though, so it may not be the best choice for tech-focused customers.
Read Bankrate's full Erie Insurance review
Secura vs. Geico
Policyholders who value cheaper car insurance and digital capabilities over bundling multiple insurance policies with the same company might consider Geico as their company of choice. The carrier does offer home insurance, but only through partner companies.
Read Bankrate's full Geico Insurance review
Secura vs. Travelers
Customers who value robust policy options and want the ease of managing all their insurance policies in one place may find Travelers to be an appealing option. The carrier offers some fairly unique home insurance discounts like green home savings for LEED-certified properties.
Read Bankrate's full Travelers insurance review
Why you can trust Bankrate
Read our full methodologyOur insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Secura insurance review.
46
years of industry expertise
122
carriers reviewed
20.7K
ZIP codes examined
1.2M
quotes analyzed
Is Secura a good insurance company?
Secura may have been a good option for those looking for a bundled auto and home package. Because the company only sold auto and home as a package, not individually, many discounts and endorsements apply to both product types, which is relatively unique. Some of Secura's perks, like local agents and its glass-specific claims center, may still be available to remaining policyholders, but the carrier plans to fully exit the personal lines insurance market and nonrenew all home and auto policies by the end of 2025.
What are real-life customers saying about Secura?
Reading reviews from real customers can give you insight into how other Secura policyholders feel about the claims experience and customer service they receive. Bankrate's insurance editorial team reviewed multiple online platforms and found that Google has the most user feedback.
Secura company details
- Main office: 1-800-558-3405
- Website: Secura.net
- Payments address:
- Secura Insurance
PO Box 776231
Chicago, IL 60677-6231
- Secura Insurance
- Claim payments address:
- Secura Insurance
PO Box 819
Appleton, WI 54912-0819
- Secura Insurance
- General correspondence:
- Secura Insurance
PO Box 819
Appleton, WI 54912-0819
- Secura Insurance
State availability
Availability: Secura car insurance was available in 13 states. Customers in these states may still have active policies, but the carrier is not writing new personal lines business: AZ, CO, IL, IN, IA, KS, KY, PA, MI, MN, MO, ND and WI.
Secura tools and benefits
Although it is a smaller company, Secura offers numerous insurance products. While you can no longer purchase auto or home insurance, you might be able to buy the following types of insurance from Secura:
- Business & non-profit
- Farm & agriculture
- Special event
- Sports & recreation
- Health club
Frequently asked questions about Secura
Methodology
Auto Bankrate Score
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
Home Bankrate Score
Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.
Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlight where they fall short.
-
Cost & ratings 50%
-
Coverage & savings 30%
-
Support 20%
- Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
- Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
- Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.
Tier scores are unweighted to show the company's true score in each category out of a possible five points.
Shannon Martin is a licensed insurance agent and Bankrate analyst with over 15 years of experience in the industry. She enjoys helping others navigate the insurance world by cutting through complex jargon and empowering readers to make strong financial decisions independently.
