Key takeaways

  • When you sign up for a Citi credit card that offers concierge services, you'll gain access to your own personal assistant who can help you with travel planning, shopping, restaurant reservations and everyday needs
  • Premium Citi travel credit cards typically offer this benefit, but it’s a good idea to log in to your account or call Citi's customer service line to confirm access to this benefit
  • Concierge service is typically considered to be a secondary benefit when compared to other travel card perks like airport lounge membership or annual travel credits, so don’t choose a card based on concierge service alone

Most consumers sign up for travel credit cards to earn points or miles toward airfare, hotel stays, rental cars and more, yet many premium cards also come with an underrated feature known as concierge service. The top travel credit card from Citi — the Citi Premier® Card — is no exception since you’ll get access to concierge service just for being a cardholder. And remember, that’s on top of other premium card benefits you’ll receive.

If you’re thinking of signing up for a premium travel credit card like the Citi Premier, keep reading to learn more about this important perk.

How to use Citi Concierge

When you sign up for a Citi credit card that offers concierge services, you’ll gain access to your own personal assistant who can help you with travel planning, shopping, restaurant reservations and even your everyday needs. You can contact your concierge via a 1-800 number or a dedicated Citi Concierge email to get help with any issue you come across, whether you need tickets to a sold-out event or you want to know the closest place to get an oil change for your car.

The only requirement to use Citi Concierge services is having a credit card that offers this perk. Once you start using concierge services, you may even find the help of dedicated Citi professionals somewhat addictive. Suddenly, you’ll go from figuring out everything on your own to having an experienced expert to reach out to 24 hours a day.

To contact Citi Concierge, call 1-800-508-8930 or send an email to

Which credit cards offer Citi Concierge?

Some types of credit cards, including Visa Signature and World Elite Mastercard, have their own dedicated concierge services. However, credit card issuers like American Express and Citi also have their own concierge services for their premium cardholders.

When it comes to the Citi Concierge program specifically, cards that can help you qualify include the Citi Premier Card and the Citi Prestige® Credit Card* (note that the latter is no longer offered to new cardholders). To confirm access to this benefit, log in to your account or call Citi’s customer service line.

Otherwise, Citi credit cards also offer a benefit known as Citi Entertainment, which is separate from concierge service. With Citi Entertainment, Citi customers can get the chance to secure special access to concerts, sporting events, dining experiences and more, just for being a cardholder.

What benefits come with Citi Concierge?

The benefits you can glean from concierge services depend on the type of help you ask for and how often. Citi allows you to request many different types of assistance, and you can reach out for help at any time of day.

Here’s what Citi says about its concierge service on its website:

“With Citi Concierge, you have access to a staff of experts working around the clock to help you get things done and save time. It’s an easy and convenient way to manage your shopping, entertainment, gift-giving and everyday needs. We’ll help you find a grocery store, restaurant or pharmacy that provides delivery service or curbside pickup. Or provide ideas for virtual tours or activities everyone can enjoy at home. We can even ship a gift for a special occasion or just to remind someone you’re thinking of them. Whatever you need, your Concierge is there for you.”

Are concierge services worth it?

Concierge services may or may not be worth it to you. It all depends on whether you’d prefer to do your own research or whether you’d prefer to have a third party help with dinner reservations, concert tickets or figuring out where to get your dry cleaning done. If you’ve never requested this type of assistance, you may want to try it to see if a concierge service is something you would find helpful.

That said, concierge service is definitely considered a secondary benefit when compared to other cardholder perks that have a specific value. Before you pick a travel credit card, compare options based on the rewards you can earn and cardholder perks you’ll receive, such as airport lounge membership or annual travel credits.

The bottom line

With Citi Concierge, you can reach out for help with everyday tasks, complex trip planning questions or assistance locating an item or service. Just like your other cardholder benefits, it’s up to you how often you want to take advantage of the service.

*The information about the Citi Prestige® Credit Card has been collected independently by The card details have not been reviewed or approved by the card issuer.