PNC Bank Review 2024
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At a glance
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Checking
Savings
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Overview
PNC Bank stands out for its digital banking tools and offers competitive interest rates in some states. But if you don't live in those select states and are looking for the highest yields possible, consider banking elsewhere for better rates.
Highlights
- Digital Leader
- Highly Rated App
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These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.2/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Overall
PNC Bank offers a full suite of deposit products, with branches in parts of the Northeast, South and Midwest as well as on the West Coast. While the bank offers competitive rates to customers who live in certain states, those who live elsewhere earn yields below the national average. The bank offers a well-rated mobile app that incorporates tools for money management.
Pros
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It boasts a competitive APY on its online-only savings account (only available in certain states).
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PNC supports around 2,400 branches and offers access to around 60,000 fee-free ATMs.
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The bank provides above-average digital banking features.
Cons
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At $36, its overdraft fee is higher than average.
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Navigating and comparing various bank products online can be difficult.
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PNC’s high yield savings account option is only available in certain states.
PNC Bank banking products
APY last updated between 11/29 and 12/5.
PNC Bank savings overview
However, the account isn’t available in all states, so not everyone will have access to the product. Customers who live in states with PNC branches earn a much lower yield on its Standard Savings account.
Pros
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PNC’s high yield savings account option offers a top-tier APY in certain states.
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The account comes with an ATM card.
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The account doesn’t charge a monthly service charge.
Cons
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The PNC Virtual Wallet Pro account isn’t available in all states.
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There’s a six-per-month restricted transactions limit; PNC will charge a $3 fee each time for going beyond that maximum.
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See how rates for this account have changed over time. Interact with the trend lines to view APY by date.
PNC BankAPYAPY last updated between 11/29 and 12/5.APYAPY last updated between 11/29 and 12/5.National average APYHow do we get this data?Bankrate independently tracks hundreds of APYs and product details for banking institutions nationwide. We retain the historical data of every rate we track in our database. If there are any gaps where we weren’t actively tracking a rate at the time, the graph will reflect the missing data.
Bank fees
Fee | Charged? |
---|---|
Overdraft fee | $36 |
Non-sufficient funds fee | None |
Monthly maintenance fee | Varies by account |
Out-of-network ATM fee | $3 |
Excessive transaction fee | $3 |
Customer experience
Customer support
Physical Presence. PNC Bank offers branches in 28 states and the District of Columbia, and some of its deposit accounts can be opened online. The bank offers access to approximately 2,300 branches.
High customer satisfaction. While PNC’s overall customer satisfaction varies by region, the bank mostly received positive scores in J.D. Power’s 2024 U.S. Retail Banking Satisfaction Study.
Customer service. PNC customer service representatives can be reached by phone seven days a week. On weekdays, they’re available from 8 a.m. until 9 p.m. Eastern. On weekends, you can reach them from 8 a.m. until 5 p.m.
Digital experience
Highly rated mobile app. PNC Bank’s mobile app receives high marks on both the Apple App and Google Play stores. Collectively, more than 1.5 million users have reviewed the app. The app offers access to a Virtual Wallet tool that allows you to set up savings goals and view a calendar of upcoming bill payments and paydays. “I like the Virtual Wallet account and how I can quickly see a summary of checking and savings balances together,” said a Bankrate staff member who banks at PNC. “PNC also groups purchases together into categories so it’s convenient for budgeting and seeing how much you’ve spent in a given category, such as restaurants, each month.”
Also included is a color-coded “Money Bar” that shows how much of your money is scheduled for bills and savings goals, as well as what’s available to be spent. The app offers unique digital features such as customizable alerts and voice banking, though the latter is “time consuming and frustrating,” according to a Bankrate staff member. “I’d like to be able to reach an agent for assistance quickly.”
Scheduled payment functionality. It isn’t possible to see future scheduled payments for online bill pay on the app, according to a Bankrate staff member with access to the account. Instead, you must log into your account through the website. “If I quickly want to double check that I’ve scheduled to pay my water bill, it cannot be confirmed in the app.”
Bankrate staff insights
“I’ve been banking with PNC for 18 years,” said a Bankrate staff member who uses PNC personally. “Overall, I like the organization of the accounts with having quick visibility into all my accounts through the Virtual Wallet dashboard. I also appreciate their budgeting and savings tools.”
Disclosure: To enhance our product reviews, Bankrate employees often open accounts and provide feedback. They may have been compensated for their time and account maintenance, but this does not affect the integrity of their review.
Featured customer reviews
The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews. Bankrate cannot guarantee or verify the accuracy of the opinions shared by individual reviewers. Some reviews may be edited for length and clarity.
Our editor's take
There are multiple ways to transfer money out of PNC accounts, but customers should be aware that domestic wire transfers at PNC come with a fee.
PNC Bank recently started offering a higher rate for its Virtual Wallet Pro account, but it’s only available in select states — typically where PNC branches aren’t found. You’ll find consistently high rates without that barrier at other banks.
About PNC Bank
Founded as Pittsburgh Trust and Savings Co., PNC Bank is one of the largest banks operating in the U.S. It offers a full suite of retail, commercial and small-business products.
How PNC Bank compares to other banks
PNC Bank FAQs
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
PNC Bank customer reviews
PNC Bank has 24 reviews
Dive into community reviews below and see what others think about PNC Bank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
Community Reviews
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