Skip to Main Content

Shift: 2022 auto loan review

2022-11-02 21:41:35

At a glance

3.7
Rating: 3.7 stars out of 5

Bankrate Score

  • Availability
    Rating: 3.5 stars out of 5
  • Affordability
    Rating: 3.4 stars out of 5
  • Customer Experience
    Rating: 3.4 stars out of 5
  • Transparency
    Rating: 4.5 stars out of 5
Compare auto loan rates
See rates

About Shift

  • Moneybag

    Loan amount

    up to $80,000

  • Credit Good

    Min. credit score

    Not specified

  • Rates

    APR from

    Not specified

  • Funds available in

    Not specified

Shift features 

Before you buy your next car through Shift, consider what it has to offer. 

 

PROS

  • Checkmark

    Convenient

  • Checkmark

    Prequalification available

  • Checkmark

    Return period

CONS

  • Close X

    Non-negotiable prices

  • Close X

    Service and delivery fees

  • Close X

    Selling not available in every state

Shift, an e-commerce platform states its goal is to make the used car buying process seamless throughout the entire lifecycle of vehicle ownership — from purchasing all the way to selling. Much like its competitors, Carvana and Vroom, Shift supports a direct delivery process that allows buyers to benefit from car buying and financing all from the comfort of home.
 
 

Pros and cons of Shift auto loans 

The convenience of front-door delivery does carry some downsides.

Pros 

  • Convenient. You can shop, finance and arrange for vehicle delivery all from the ease of home.  

  • Prequalification available. The option to prequalify means a firm grasp on expected rates without a hard credit pull.  

  • Return period. Shift has a week or 200-mile return period to ensure you made the right vehicle choice.  

Cons

  • Non-negotiable prices. Unlike traditional buying, the price displayed is non-negotiable.  

  • Service and delivery fees. The cost is undisclosed but prepare for a high cost based on location and delivery time.    

  • Selling not available in every state. Residents of some states aren't eligible to sell with Shift.

Who is Shift best for?

While Shift does partner with a range of lenders, the undisclosed APR means that drivers could be met with higher than usual rates. Along with this, the delivery process, while easy, does carry additional costs that traditional car buying does not. 

Weigh the benefit of convenient delivery and avoiding the dealership lot with the additional cost and unknown rates that come with a purchase from Shift. Simply, Shift is best for drivers looking to avoid the typical haggle that comes with car buying and instead want a seamless online process. 

To get the best vehicle, consider buying a Shift Certified option, these vehicles carry the added protection of a 150-point inspection, a seven-day return guarantee and a 30-day powertrain warranty. Keep in mind that not all Shift vehicles carry this stamp of approval. 

Types of auto loans offered 

Shift offers vehicle financing for the used vehicles sold on its platform. The California-based online dealer does not directly offer vehicle financing but rather encourages drivers to finance with one of its partners: 

  • Chase Bank

  • U.S. Bank

  • Ally Auto

  • TD Bank

  • Bank of America

  • Westlake Financial

This range of lenders serves drivers from different backgrounds and Shift notes that some lenders take into account factors beyond just credit alone — beneficial for those with poor or no credit history. Drivers are matched with the best lender following loan prequalification. 

Shift will also buy your vehicle, with online offers available in as little as two minutes. This program is only available in certain areas of the country, near the Shift hubs. To determine if you qualify, enter your license plate and state of residence in step one of the online quote process.   

Interest rates and terms 

Specific rates will vary by chosen lender. Loans can be financed anywhere between 36 to 72 months based on the auto loan calculator available on Shift’s site. Vehicles can be financed for up to $80,000. Most competitive rates will be offered to drivers with strong credit backgrounds. 

Though partnered lenders do carry competitive rates, U.S. Bank, for example, has a minimum APR of 3.54 percent, while Westlake Financial has APR starting at 2.99 percent. 

How to apply for a loan with Shift 

The Shift car buying process can be done completely online — from order to delivery.  

1. Apply for prequalification. To get estimated loan terms you will enter information on your residence, income, credit score and potential terms. The entire process should take under two minutes and does not cause a hard credit pull. 

2. Lock in financing. Following loan prequalification you will be matched with a lender and be able to begin your shopping process. 

3. Shop. Explore available vehicles by inputting your ZIP code and any specifications on the vehicle. When shopping pay close attention to available features and consider checking Kelley Blue Book or Edmunds for specific reviews. 

3. Arrange for delivery. Depending on where you live you can either arrange for delivery directly to your front door or to pick up at a Shift Hub — which are primarily located on the West Coast. 

Shift will handle the paperwork for your new vehicle and if you wish to trade in your previous car you will need to enter some information on your car to determine its value before being matched with an advisor.

Following vehicle delivery, you will have a week or 200 miles to determine if it is right for you — though the shipping fee is nonrefundable. Keep in mind that fees accompanying your purchase can add up. These include local states sales tax, registration and documentation fees, vehicle shipping fees and the Shift service fee. 

Customer service 

Drivers can reach Shift customer support from Monday to Friday between 9:30 a.m. and 5 p.m. PT. The Shift help center breaks down common queries on topics when it comes to both buying and selling. Otherwise there are both emails and phone numbers available for contact during working hours.  

 

How Bankrate rates Shift

Overall Score

3.7

 

Availability

3.5

While Shift shares repayment terms and maximum loan amount, other undisclosed specifics leave it with a middle-tier score. 

Affordability

3.4

High potential delivery and service fees and undisclosed APRs lower what would be a high score based on advanced acceptance criteria.  

Customer Experience

3.4

Shift only offers weekday support during normal business hours. 

Transparency

4.5

Shift encourages loan prequalification and discloses some potential fees on its site. 

Editorial disclosure: All reviews are prepared by Bankrate.com staff. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. The information, including rates and fees, presented in the review is accurate as of the date of the review. Check the data at the top of this page and the lender’s website for the most current information.
Written by
Rebecca Betterton
Auto Loans Reporter

Rebecca Betterton is the auto loans reporter for Bankrate. She specializes in assisting readers in navigating the ins and outs of securely borrowing money to purchase a car.

Edited by Auto loans editor