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Crypto.com is the place to be for traders who are looking for one of the largest selections of cryptocurrencies in the industry. With more than 300 coins available, you shouldn’t have any trouble finding even the most obscure cryptocurrencies. The exchange has also significantly reduced its trading fees over the past year and is now among the industry leaders when it comes to cost. The opportunity to earn staking rewards on more than 20 coins and free bank transfers are some of the other benefits you’ll enjoy.
However, Crypto.com seems to be more interested in splashy ad campaigns than building its customer service team or adding educational resources. Like many crypto platforms, you won’t be able to get help over the phone and will have to rely on the website or chat feature to get questions answered.
- Low trading fees
- Large cryptocurrency selection
- Staking on more than 20 coins
Crypto.com at a glance
|Minimum balance:||None, but $1 trade minimum and $20 minimum bank transfer|
|Securities tradable:||More than 300 cryptocurrencies|
|Cost per trade:||
|Customer service:||No phone service, only self-help, email and chat|
|Mobile app:||The Crypto.com mobile app is available on the Apple App Store and Google Play Store|
Pros: Where Crypto.com stands out
Crypto.com really separates itself from other trading apps by offering more than 300 cryptocurrencies, among the best in the industry. Other cryptocurrency apps offer only the most popular coins, such as Bitcoin, Ethereum, Solana and others. But with Crypto.com, you’ll find those popular cryptocurrencies along with more obscure ones like Polygon and Helium, as well as others you may have never heard of.
It’s worth noting that not all cryptocurrencies are available in every state, so be sure to check if a coin you’re interested in is available in your location before getting started. The Crypto.com app is not available at all in New York state.
Coinbase is another option if you’re looking for a wide selection of cryptocurrencies, with about 240 coins available. Be aware that if you’re looking to trade non-crypto securities, you’ll need to open an account with a broker such as Schwab or Fidelity.
Crypto.com has significantly reduced its trading fees recently and now is among the industry leaders when it comes to cost. Previously, trading fees for someone trading about $10,000 per month started at 0.40 percent, but that number is now just 0.075 percent, ahead of other low-cost exchanges such as Binance.US and Kraken.
Crypto.com uses a maker-taker pricing model that, at high volumes, rewards those that provide liquidity (makers) and charges a slightly higher price to those that reduce it (takers). Here’s a breakdown of how the fees change with increasing volumes.
|30 day trading volume ($)||Maker||Taker|
|<$250,000||0.075 percent||0.075 percent|
|$250,000+||0.070 percent||0.072 percent|
|$1,000,000+||0.065 percent||0.069 percent|
|$5,000,000+||0.060 percent||0.065 percent|
|$10,000,000+||0.0 percent||0.05 percent|
Crypto.com offers trading fee discounts to those who stake CRO, Crypto.com’s own cryptocurrency, and pay trading fees in CRO. Crypto.com says its trading fees and discounts for staking CRO may change from time to time.
No fees on bank transfers
Crypto.com won’t charge you a fee to transfer money from your bank account to its platform, which makes it the ideal choice for funding your account. Other funding options, like using a credit card, come with fees of nearly 3 percent.
An automated clearing house, or ACH, transfer from a bank typically takes three to five business days and comes with a minimum amount of $20 and a daily limit of $100,000. You can also fund an account through a wire transfer, which is a bit faster at one to two business days but requires at least $1,000 to be transferred per transaction. The daily maximum for a wire transfer is $1,000,000.
Crypto.com allows customers to hold deposits of cryptocurrency with it and earn rewards in return. The practice, known as staking, is similar to a bank savings account that pays interest, but with significantly greater risks. You’ll be able to earn rewards on more than 20 cryptocurrencies at Crypto.com and interest is paid weekly. As of July 2023, you could earn up to 12.5 percent a year by staking with Crypto.com. Staking with Bitcoin and Ethereum can earn 1.5 to 2 percent a year.
Remember that traditional bank accounts are protected by FDIC insurance, which allows you to recover up to $250,000 in the event of a bank’s failure. Crypto staking does not come with any similar insurance policy and you also face the market risk of losing your principal if the cryptocurrency declines in value.
Cons: Where Crypto.com could improve
If you’re new to cryptocurrency and are looking to learn more about it, you’ll need to go somewhere other than Crypto.com. While some questions are answered through the online help center, they’re mostly focused on how to perform different functions through the app, rather than educating traders about crypto.
Cryptocurrency has attracted many new traders, many of whom don’t understand how trading works or the intricacies of crypto. Crypto.com has reportedly spent hundreds of millions of dollars on advertising, including a TV spot with actor Matt Damon, a naming rights deal for the old Staples Center in Los Angeles, and a sponsorship deal with the 2022 FIFA World Cup. Surely, it could invest some money into further developing its educational content to help novice traders better understand the many risks of crypto trading.
Like many cryptocurrency trading apps, Crypto.com does not offer phone support as part of its customer service offering. You’ll have to rely on a help center that’s only available online and focuses more on account funding questions and certain product features. There is always email and a chat option within the app for questions, but some customers prefer talking to an actual person on the phone.
Despite offering one of the largest number of cryptocurrencies in the industry, Crypto.com’s trading platform is fairly basic and may cause advanced and professional traders to look elsewhere. You’ll get access to market data and basic charts, but the platform fails to meet the standards set by other exchanges such as Gemini and its ActiveTrader offering.
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