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Progressive vs. State Farm 2024

Updated May 09, 2024

Whether State Farm or Progressive is the best car insurance company for you depends on your driving record and preference for in-person service or online policy management.

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State Farm is the largest car insurance underwriter, holding over 18 percent of the total market share. The company was founded in 1922 and is headquartered in Bloomington, Illinois. State Farm has a vast network of nearly 19,000 agents spread across the country. Known for its slogan of being “like a good neighbor,” State Farm offers policyholders a selection of banking products in addition to other insurance lines.

Progressive is the second-largest car insurance underwriter and occupies just over 15 percent of the total market share. Progressive was founded in 1937 and is based in Mayfield, Ohio. The company has more than 38,000 independent agents and sells car insurance in all 50 states. Progressive made its mark in the insurance world back in the mid-1950s by being the first company to write policies for riskier drivers, like those with a DUI or other moving violations, who may have a harder time finding car insurance.

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Our verdict

Progressive shines among those who appreciate digital convenience and have complex driving histories, offering tools like the Name Your Price tool and Snapshot telematics program for personalized rates. Conversely, State Farm could be ideal for those seeking a more traditional insurance experience with a personal touch, offering superior claims satisfaction and agent accessibility. Both insurers provide compelling reasons to be considered, depending on individual preferences and requirements.

Progressive vs. State Farm comparison

Progressive and State Farm are two of the biggest car insurance providers on the market. However, the Progressive and State Farm differences are numerous; these two companies stand apart for their varying coverage options, discount opportunities and average premiums.

Badge 1 Featured

Progressive

Progressive
Rating: 4.4 stars out of 5
4.4
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Cost & ratings

Rating: 4.2 stars out of 5
4.2

Coverage

Rating: 5 stars out of 5
5.0

Support

Rating: 4.3 stars out of 5
4.3

State Farm

State Farm
Rating: 4.3 stars out of 5
4.3
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Cost & ratings

Rating: 4.3 stars out of 5
4.3

Coverage

Rating: 4 stars out of 5
4.0

Support

Rating: 4.4 stars out of 5
4.4
OVERVIEW
Info
Policyholders who value a personalized experience through a local agent, bundling insurance policies with the same company and highly rated customer service might consider State Farm as their company of choice.
STANDOUT FEATURES
Info
Car Outline
Two safe driving programs
Bank
Banking and investment products
Business
Local agents available
AVG FULL COV. AUTO RATE
Info
$2,406
AVG MIN COV. AUTO RATE
Info
$713
J.D. POWER AUTO SCORE
Info
882/1000
AM BEST RATING
Info
A++(Superior)

Progressive pros and cons

Pros
  • Wide selection of discounts

  • Highly rated mobile app

  • Helpful online tools

  • SR-22 filing and competitive rates for high-risk drivers

Cons
  • Few add-on coverage options

  • Rated below average for claims satisfaction by J.D. Power

  • Rated below average for customer satisfaction by J.D. Power in every region

  • Evidence of rates differing between online and agent quotes

State Farm pros and cons

Pros
  • Variety of discounts

  • Rated above average for claims satisfaction by J.D. Power

  • Rated above average for customer satisfaction by J.D. Power in all regions

  • Plenty of brick and mortar locations to speak with agents directly

Cons
  • Few add-on coverage options

  • Doesn’t offer 24/7 customer service

  • Coverage not sold in every state

  • Gap insurance is not offered

Is Progressive cheaper than State Farm?

When it comes to answering if State Farm is cheaper than Progressive, it’s helpful to compare each company’s average car insurance premiums. According to rate data from Quadrant Information Services, Progressive has cheaper average rates than State Farm. However, car insurance rates are personalized to each driver based on factors like location, driving record and vehicle type. To find the cheapest provider for your needs, it’s important to compare quotes from each insurer for the same coverage types and policy limits. Below you will see how each provider's rates differ across several different driver profiles.

Driver profile Progressive avg. full coverage premium State Farm avg. full coverage premium
Young driver (age 25) $2,573 $2,833
Senior driver (age 70) $1,953 $2,288
Good driver, good credit $2,021 $2,406
Good driver, poor credit $3,517 $8,968
Speeding ticket with good credit $2,610 $2,737
At-fault accident with good credit $3,088 $3,045
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Bankrate's take

For drivers with DUIs, finding insurance coverage can be particularly challenging. Not all insurance companies are willing to provide coverage to drivers with DUIs due to the increased risk they represent. Progressive is one of the insurers that typically offers policies to such drivers, although it's important to note that this may result in significantly higher rates. On the other hand, State Farm generally does not write policies for drivers with DUIs. For those affected by State Farm's policy, it becomes essential to explore other insurers like Progressive or seek specialized high-risk insurance providers. Prospective policyholders should prepare for a thorough rate assessment, where disclosing all relevant details of their driving history is important for receiving an accurate quote. This helps ensure they find a coverage option that aligns with their needs and budget.

Progressive vs. State Farm: discounts

Progressive and State Farm both stand out for their car insurance discounts. Here are a few with brief descriptions of who might qualify, but be mindful that not all discounts are available in all states.

Discounts available from both carriers

Here’s a list of common discounts provided by both insurers that could help you save on car insurance costs:

  • Multi-policy discount: You might be able to save when you bundle your auto insurance with home, renters or other types of insurance.
  • Safe driver discount: Discounts are available for drivers who maintain a clean driving record without any accidents or traffic violations.
  • Good student discount: Both insurers provide savings for young drivers who maintain a good academic record.
  • Defensive driving course discount: Discounts are offered to drivers who complete an approved defensive driving course.
  • Multi-car discount: You might be able to save for insuring more than one vehicle with the same insurance provider.

Progressive discounts

Progressive offers several discounts that may not be available from State Farm:

  • Telematics discount: Progressive's Snapshot program adjusts rates based on real-time driving behavior, potentially lowering rates significantly for safe drivers.
  • Online quote: Receive a discount when you start your quote online.
  • Sign online: Get a discount for signing your insurance documents online.
  • Distant student discount: If a student on your policy lives more than 100 miles from home and doesn't have a vehicle, you could qualify for this discount.
  • Homeowner discount: Even if your home isn't insured with Progressive, just being a homeowner can get you a discount.

State Farm discounts

State Farm also offers several discounts that are not typically available through Progressive:

  • Drive Safe and Save: This program uses telematics to monitor driving habits and could save you up to 30 percent for safe driving.
  • Steer Clear: Aimed at drivers under 25 or new drivers, this program offers savings for completing safe driving courses.
  • Vehicle safety: Receive discounts based on the safety features of your vehicle, such as airbags and anti-theft technology.
  • Passive restraints: For vehicles with factory-installed airbags or other passive restraint systems, State Farm offers a significant discount.
  • Defensive driving: Completing an approved driver safety course can result in savings.

Progressive and State Farm telematics programs

Progressive and State Farm both offer usage-based insurance programs: Progressive Snapshot and State Farm Drive Safe and Save. Both programs use telematics to track your driving behaviors. If you practice safe driving habits, you could qualify for a discount on your car insurance policy.

Progressive Snapshot State Farm Drive Safe and Save
Device Mobile app or plug-in device Mobile app or eligible connected car
Can it raise your rate? Potentially if you display high-risk driving behavior No, only potentially reduce your premium
Availability All states except CA Not available in CA, MA, or RI (limited availability in NC)
Discount Average of a $94 discount upon sign-up and an average of a $231 discount at program completion Undisclosed initial sign-up discount and up to 30% based on good driving behavior
What it monitors Hard braking, time of day, length of trip, distracted driving Annual mileage (in some states), acceleration, braking, cornering, phone distraction, speed

Progressive vs. State Farm: customer experience comparison

In terms of claims satisfaction, State Farm has a better ranking than Progressive. In the 2023 J.D. Power’s U.S. Auto Claims Satisfaction Study, State Farm earned a score of 891 out of 1,000 for overall claims satisfaction, which is above average. Progressive, on the other hand, ranked below average with a score of 870. Similarly, in the 2023 J.D. Power U.S. Auto Insurance Study, State Farm scored above average in all regions, whereas Progressive scored below average in every region.

Like most of the best car insurance companies, Progressive and State Farm both offer mobile apps. The apps have similar capabilities, such as bill paying, claim filing, ID card storage and roadside assistance access. State Farm and Progressive’s mobile apps are both highly rated by users on the App Store and Google Play.

Progressive State Farm
Apple store 4.8 of 5 4.8 of 5
Google play 4.6 of 5 4.6 of 5
J.D. Power claims satisfaction 870 / 1,000* 891 / 1,000

Customer complaints

The National Association of Insurance Commissioners (NAIC) Complaint Index measures the number of complaints an insurance company receives relative to its size, expressed as its market share. This index is a useful tool to gauge how well an insurer meets customer expectations in handling claims and service. A lower index score (under 1.00) typically suggests better performance, indicating fewer complaints than expected for a company of its size, while a higher score (above 1.00) indicates more complaints. Understanding this index can help consumers compare the reliability and service quality of different insurers.

Progressive auto insurance customer complaints

Progressive's auto insurance customer complaints from the NAIC show a trend of improvement over recent years. A decreasing score from 2021 to 2023 suggests that Progressive has been addressing customer issues more effectively or seeing fewer complaints in proportion to its size. This information can be a valuable factor for potential customers to consider when evaluating the quality of customer service and reliability of Progressive's insurance offerings.

State Farm auto insurance customer complaints

State Farm's auto insurance customer complaints, as tracked by the NAIC Complaint Index, have shown a slight increase over the past few years. For State Farm, the gradual increase from 2021 to 2023 suggests a modest rise in the number of grievances relative to the company's market share; however, the company’s scores are still well under the 1.00 industry average. Understanding these trends can help potential customers gauge State Farm's responsiveness and commitment to customer service.

Frequently asked questions

Methodology

Bankrate utilizes Quadrant Information Services to analyze May 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates are based on a single, 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket and single DUI conviction.

Age: Rates were calculated by evaluating our base profile with the ages 25-70 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations.

Bankrate Scores

Our Bankrate Score considers variables our insurance editorial team determined impact policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

5
Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

Written by
Ashlyn Brooks

Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.

Edited by Editor, Insurance