Homesite insurance review 2023

Founded in 1997, Homesite was one of the first insurance companies to allow customers to buy property insurance instantly online. In 2014, American Family acquired Homesite, so Homesite’s policies are now underwritten by CONNECT, powered by American Family. This carrier could be a good choice for those looking to bundle multiple policies under one roof since this company offers multiple product lines, such as auto, life, commercial, homeowners, condo and flood insurance.

Homesite offers the standard car insurance coverage types you would expect, such as liability, comprehensive and collision. Although the company’s car insurance endorsement options are a bit sparse, you can choose to include rental reimbursement coverage and emergency road service. The company writes policies in every state and Washington, D.C.

Policyholders looking for robust home insurance coverage may find Homesite especially appealing. Compared to its auto insurance, Homesite has many coverage add-ons available that allow homeowners to personalize their policies.

In addition to standard home insurance coverage types like dwelling and personal property, you can add endorsements such as extended replacement cost. This option can provide 25 to 50 percent of extra dwelling coverage should the amount needed to replace your home exceed your dwelling limit. Some of the other endorsement options Homesite offers include water backup coverage, identity theft protection and an earthquake endorsement.

Homesite offers simple life insurance policies, so this coverage may be best for those looking for no-frills life insurance coverage or for people who already have a policy with Homesite and prefer to bundle their policies with the same insurance provider. There are three types of policies available with Homesite life insurance, including simplified term life, children’s whole life and senior whole life insurance.

Although Homesite only offers three types of life insurance, it may provide some options to allow for policy customization. For instance, there are four term limits you can choose from for the company’s simplified term policy (10-year, 15-year, 20-year and 30-year terms). Additionally, Homesite offers a guaranteed purchase option on its children’s whole life insurance policy, which allows the purchase of additional coverage at certain milestones, regardless of the policyholder’s health.

Although Bankrate’s insurance editorial team works to provide you a comprehensive review of the carrier, you may still wonder if this is the right company for you. While you’re shopping around, you may want to consider looking into the following comparable providers.

Insurance is a personalized product. Everyone needs something different from their provider, so whether Homesite is a good company depends on your needs. If you are looking for a homeowners insurance company that offers robust coverage and discount options, then Homesite could be a good choice. On the other hand, those who want lots of life insurance options or prioritize top-notch customer service may find a better fit elsewhere. To settle on a decision of whether Homesite is a good company for you, consider speaking with a representing agent or requesting a quote.

Homesite customer complaints

The National Association of Insurance Commissioners (NAIC) tracks customer complaints against insurance companies and uses them to calculate complaint indexes for each carrier based on market share. An average (or baseline) number of customer complaints equals a complaint index score of 1.0. A score higher than 1.0 indicates more complaints than average and a score lower than 1.0 indicates fewer complaints.

Other Homesite tools and benefits

If you’re on the fence about Homesite insurance, the following perks may sway your decision.

• Condo insurance: Even if your condo association offers insurance, you are likely responsible for damages inside your unit and damage to your personal belongings. This is where condo insurance may step in.
• Renters insurance: Renters may be interested in this policy, as it provides financial protection for your personal belongings and liability.
• Commercial insurance: Owning a business comes with unique exposures that require commercial insurance. Homesite offers general liability, business owner’s policies and workers’ compensation policies in its suite of commercial products.
• Flood insurance: A standard homeowners policy does not typically cover floods. Homesite can help provide financial protection for this devastating natural disaster through the National Flood Insurance Program (NFIP).

Frequently asked questions about Homesite

Bankrate Scores

Our 2023 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Like our previous Bankrate Scores, each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. This year, our 2023 scoring model provides a more comprehensive view, indicating when companies excel across several key areas and better highlighting where they fall short.

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways a home insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.