Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
At Bankrate, we strive to help you make smarter financial decisions. To help readers understand how insurance affects their finances, we have 9 licensed insurance agents on staff who have spent a combined 78 years in the insurance industry. While we adhere to strict
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Insurance Disclosure
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
At a glance
Bankrate's take
Policyholders looking for high-risk, affordable coverage and unique program options may want to consider working with Freeway Insurance, a private broker, to match them with a suitable company.
Technically an insurance broker, not a traditional insurance company
Specializes in high-risk auto insurance, with SR-22s available
English-Spanish bilingual insurance agents
Mexican car insurance insurance available
Can help you purchase home, renters, life, pet and other insurance lines
Freeway Insurance car insurance review
Our insurance editorial team, which includes licensed insurance agents, did a thorough Freeway Insurance insurance review to determine the scope of the company's offerings. The company advertises low-cost car insurance for drivers in all 50 states, so if you are in the market for cheap coverage, Freeway might be a great broker to work with. It’s also a good option for drivers who have a poor driving record, low credit score or DUI history.
However, Freeway does not underwrite its own car insurance policies. It partners with reputable companies, like Dairyland, Progressive and Kemper Auto, to sell auto insurance. In terms of coverage, Freeway works with providers that offer all the standard coverage types, as well as a few endorsements and SR-22 filings for high-risk drivers.
Pros and cons of Freeway Insurance car insurance
Before you purchase a car insurance policy through Freeway Insurance, it may be a good idea to consider the pros and cons of working with the broker company.
Pros
Policies sold in all 50 states
Advertises affordable premiums
Offers SR-22 filings for high-risk drivers
Variety of add-on coverage available
Cons
Freeway doesn’t underwrite its own policies
Fewer discounts than competitors
Local offices are not in every city
Freeway car insurance cost
Because it does not underwrite its own policies, Freeway car insurance rates are unavailable. That said, car insurance rates are unique to each driver. Your insurance premium may be impacted by numerous personal factors, including your insurance company, your age, credit score (in some states), driving record, claim history and gender. The average cost of car insurance in the U.S. is $2,685 for full coverage, which includes collision and comprehensive, and $800 for minimum coverage. You can request a free quote on Freeway’s website to see how much you would pay based on your situation.
Freeway customer satisfaction
When looking at Freeway Insurance reviews, it’s important to look at third-party ratings for customer satisfaction, claim satisfaction and customer complaints. J.D. Power and the National Association of Insurance Commissioners (NAIC) are two of the biggest third-party organizations that score insurance companies based on feedback from real customers. These metrics can help you determine what current policyholders think of the company and how satisfied they are.
Unfortunately, since Freeway is an insurance broker rather than an insurance company, it is not rated by those third-party organizations. Alternatively, you can research third-party ratings for the particular insurance company Freeway connects you with.
Freeway also does not have a rating from AM Best, which assesses the financial soundness of insurers, helping you to determine if they have a strong historical ability to pay out claims.
Freeway car insurance discounts
There are a handful of common discounts that could help you get cheaper car insurance. However, the discounts available to you will depend on the company that underwrites your policy. Here are some of the discounts found through Freeway’s partner companies, which could help you save money on auto insurance:
Student discount: Students who get good grades in school, or maintain a minimum GPA, can potentially save money on their policy.
Military discount:Military personnel may qualify for a discount through one of Freeway’s insurance partners.
Retired driver discount: If you are retired, ask Freeway about a car insurance discount for mature/retired drivers.
Customer loyalty discount: Loyal policyholders could save on coverage by staying insured with the same company for a certain number of years, often three to five.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized auto insurance quotes
Answering a few quick questions to check your availability with Freeway Insurance
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Freeway Insurance home insurance review
Like its auto insurance product, Freeway also does not underwrite its own home insurance policies. Instead, homeowners can contact Freeway to collect and compare home insurance quotes.
Policies include standard types of coverage, including dwelling insurance, personal property coverage and liability. Freeway doesn't list any optional endorsements that might be available, but talking to an agent should give you access to that information.
Pros and cons of Freeway Insurance homeowners insurance
Working with a broker for Freeway home insurance may be a good option for some, but there are also a few downsides that you may want to consider. Here are some of the pros and cons of Freeway homeowners insurance:
Pros
Advertises low-cost home insurance
Can compare multiple home insurance quotes simultaneously
Cons
Must call for a quote; online home insurance quotes are not available
Not available in every state
Freeway home insurance cost
As Freeway does not underwrite its own home insurance policies, average rates for the company itself are unavailable. To find out if it's the cheapest option for your home insurance, you can work with an agent to get a quote. The higher your coverage limits are, the more expensive your premium will generally be. Other factors that can impact your home insurance premium include your insurance company, age, ZIP code, credit score and insurance claim history. For comparison's sake, the average cost of home insurance in the U.S. is $2,267 for a policy with a $300K dwelling limit.
Freeway customer satisfaction
Because Freeway is an insurance broker, it was not included in the 2023 J.D. Power Home Insurance Study or the 2024 Property Claims Satisfaction Study. But, looking at these studies may help you understand what a “good” score is, which in turn can help you evaluate whichever company Freeway directs you to.
Freeway home insurance discounts
Because Freeway does not underwrite its own home insurance policies, the company does not advertise any discounts on its website. However, you may be able to save money if you bundle your home insurance with another type of policy, such as auto insurance. When you obtain a quote, you can ask what discounts are available that you can take advantage of.
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Get personalized home insurance quotes
Answering a few quick questions to check your availability with Freeway Insurance
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.
Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
Freeway life insurance review
If you are looking for life insurance, Freeway advertises basic policy options for term life insurance and whole life insurance. However, the company does not mention which providers underwrite the policies or what coverage limits are available. Depending on your coverage needs, it may make sense to explore coverage from a life insurance company that underwrites its own policies. Keep in mind that the cost of your policy will be directly related to the type of insurance you purchase, as well as your age, health and other factors, so you won't know if it's the cheapest life insurance company for your needs until you receive a quote.
Pros and cons of Freeway life insurance
Pros
Term and whole life policies available
Offers online quotes
Cons
No endorsements advertised
No coverage limits mentioned online
Policies are not underwritten by Freeway
Freeway life insurance riders
Freeway life insurance riders are not advertised on its website. When you get a quote and get matched with a provider, you can ask if that company sells any riders for additional protection.
Compare life insurance providers quickly and easily
See which provider is right for you.
Please select age
The amount of coverage you need depends on many factors, including your age, income, mortgage and other debts and anticipated funeral expenses.
Please select Coverage amount
Whole life insurance combines life insurance with an investment component.
Coverage for life
Tax-deferred savings benefit if premiums are paid
3 variations of permanent insurance: whole life, universal life and variable life include investment component
Term life insurance is precisely what the name implies: an insurance policy that is good for a specific term of time.
Fixed premium over term
No savings benefits
Outliving policy or policy cancellation results in no money back
This advertising widget is powered by HomeInsurance.com, a licensed insurance producer (NPN: 8781838) and a corporate affiliate of Bankrate. The offers and clickable links that appear on this advertisement are from companies that compensate Homeinsurance.com LLC in different ways. The compensation received and other factors, such as your location, may impact what ads and links appear, and how, where, and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available to you as a consumer. We strive to keep our information accurate and up-to-date, but some information may not be current. Your actual offer terms from an advertiser may be different than the offer terms on this widget. All offers may be subject to additional terms and conditions of the advertiser.
This advertising widget is powered by HomeInsurance.com, a licensed insurance producer (NPN: 8781838) and a corporate affiliate of Bankrate. HomeInsurance.com LLC services are only available in states where it is licensed and insurance coverage through HomeInsurance.com may not be available in all states. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.
If you are still deciding whether Freeway is a good insurance provider for your needs, you might also consider one of the following insurance companies:
Freeway Insurance vs. Safety Insurance
Safety Insurance is an insurance provider that specializes in high-risk auto insurance. The company sells car insurance and homeowners insurance, with packages that provide different types of coverage based on the amount of protection you need. Like Freeway, Safety Insurance does not typically receive third-party ratings for customer satisfaction or claim satisfaction. To purchase any policy with Safety, you must live in Massachusetts, Maine or New Hampshire.
If you are in the market for home and auto insurance, it may be worthwhile to consider Encompass’ EncompassOne policy. There are three tiers of coverage available, and it’s possible to bundle home and auto insurance under a single policy, which could result in savings. Encompass also offers other types of policies, like renters insurance and umbrella insurance. Encompass sells coverage in most states and has a network of 2,600 independent agents.
If you're looking for affordable coverage, Geico may be another option to consider. The company earned a place on Bankrate's list of the best car insurance companies, partly due to its low average rates, and it offers a generous handful of discounts that can lower your rate even more. Like Freeway, Geico does not underwrite its own homeowner or life insurance policies, but if you're looking for life insurance, it has more options than Freeway.
The insurance market can be complicated, but Bankrate's insurance editorial team used our unique perspective to bring readers the information they need to make educated decisions when shopping for a policy.
78
years of industry experience
9
licensed staff
34.5K
ZIP codes examined
120
carriers reviewed
Is Freeway Insurance a good insurance company?
Bankrate’s analysis of Freeway Insurance determined that working with Freeway may be a good option for some people, but whether it’s the right fit depends on the type of coverage you want. Its auto insurance options may be appealing to high-risk drivers who need an SR-22, and Freeway also offers a few unique non-insurance programs, like paintless dent repair plan and windshield repair plan. However, Freeway doesn’t underwrite its own auto, home or life insurance policies, so it may be more worthwhile to work directly with a company that issues its own coverage in some cases.
What are real-life customers saying about Freeway?
To round out our Freeway insurance review, our insurance editorial team looked at real-life reviews of the insurance broker from sites like Reddit and Trustpilot.
Reddit
Reddit insurance reviews tend to skew negative, and it’s no different for Freeway (although it’s a broker, not actually an insurance company). Many Reddit users expressed frustration with the company’s broker fees.
Reddit User 1*
May 6, 2024
Nonrefundable fees
Buyer beware, this insurance broker only directs you to another insurance company, and for doing so, they charge you an exorbitant non-refundable fee. In our case, the fee was about the same amount I had to pay the other insurance company for 6 months of coverage. This is ridiculous, Freeway Insurance assumes no financial liability and earns just as much as the company they refer you to. When I found a better insurance company for less, I canceled the original policy, but I was unable to get the brokerage fee (over $350) back from Freeway Insurance.
This place is the worst company that I've ever dealt with they lie to you just to try to get your money I was never told anything about a broker's pay I'm on social security and I told the girl over and over that that I just needed liability for the DMV but I was on a limited income and I have no extra money they charged me $422 saying that I was getting the six months and after that I would have a payment but two weeks later I was canceled for non-payment when I paid the $422 in full so I called them and they told me that there was nothing they could do that it was a broker fee
Freeway reviews on Trustpilot are, as a whole, pretty positive. There are upward of 2,800 reviews on the site, with the average rating sitting at 4.6 out of a possible 5 stars. Many of the reviews praise individual customer service representatives for helping drivers secure policies, while others lauded the cheap quote premiums.
TrustPilot User 1*
Jul 7, 2024
Easy quotes and low price
My experience with getting car insurance from Freeway insurance was great. I will recommend them to anybody that needs car insurance. They got all my information gave me a quote and you guys were able to beat everybody else. I appreciate it. The agent was awesome thank you so much.
This was such an easy process, I googled car insurance near me, 3 companies came up, I called the first company and got a voice-mail saying, closed for lunch, called the second company and the lady said she wanted to text me some questions about what I needed first but I didn't want to do that, I just wanted a quick quote. So I called the third number and is was Freeway insurance, I told the man I wanted a quote. He asked me some questions and we talked about prices, he found me a policy I could afford and I paid and then I was emailed copies of insurance cards. It was so perfectly easy. I am a very happy customer.
*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.
Mailing address: 7711 Center Ave #200, Huntington Beach, CA 92647
State availability
Freeway Insurance works with providers that offer insurance policies in all 50 states and Washington, D.C. However, exact product availability will depend on the company underwriting the policy.
Freeway Insurance tools and benefits
One of the best features of Freeway is that the company offers unique plans, programs and policies that you might not find from another provider. Here are some of the perks of this company that are worth considering:
Tax preparation services: Freeway Insurance partners with TaxMax to provide tax preparation services, and you do not need to be an insurance customer to get access. According to the company, if you are eligible for a tax refund, you can get a cash advance for up to $6,000 within 24 hours.
Telehealth insurance: Through Freeway, you can purchase telehealth insurance, which gives you 24/7 access to virtual healthcare providers.
Paintless dent repair plan: You can purchase a paintless dent repair plan through the Travel Club membership. This will cover the cost of fixing small dents or dings so your car’s resale value is not impacted.
Windshield repair plan: Freeway sells a windshield repair plan that covers the cost of repairing windshield cracks.
Mexican auto insurance: If you're traveling south of the border, Freeway can help you stay covered with this policy addition.
Tire hazard protection plan: This protection plan covers up to $65 in repairs for each tire, offered as part of the Travel Club membership.
Roadside assistance: At $64 for a six-month plan or $109 for a 12-month plan, this perk can give you 24-hour emergency towing service, tire service and more for when you break down on the road.
Knowledge Center: Freeway's Knowledge Center offers a range of articles to help you better understand your insurance products.
Frequently asked questions about Freeway Insurance
While you should be able to file a claim directly with the company Freeway insures you with, if you need to file a claim with Freeway Insurance, you can call the company’s customer service department at (888) 443-4662 or email customercare@confie.com. If you work with an agent at a local Freeway Insurance office, you can also call the agent directly to start the claim process.
When filing the claim, you may be asked to submit information that details the event, including the circumstances in which the accident occurred and the extent of the damages and/or injuries. The claims agent may also walk you through what your policy covers related to the accident.
Freeway Insurance is strongly committed to social responsibility and charitable giving. Employees and agents are involved with organizations like Toys for Tots, the Insurance Industry Charitable Foundation (IICF), Read Conmigo and more. Many of the groups that Freeway works with are heavily involved in crisis relief, community safety and youth development.
Freeway Insurance is a subsidiary of Confie, a national insurance distribution company based in California. Confie specializes in providing insurance services, primarily focusing on auto insurance, to customers across the United States. Freeway Insurance is one of the brands under the Confie umbrella.
Freeway Insurance had been in business for more than 30 years. It was founded in 1987, making it an established insurance brokerage with a significant history of providing insurance services, primarily focused on auto insurance, to customers across the U.S. The company was purchased by Confie in 2008, and has roughly 2,000 employees.
Our proprietary Bankrate Score is designed to evaluate insurance companies on a variety of metrics like average cost, customer satisfaction ratings, financial strength, product availability, discount opportunity, corporate sustainability and more. Freeway is an insurance broker, not an insurance company that underwrites its own products, and is therefore not eligible for a Bankrate Score.
Methodology
Rates
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and full coverage limits with bundling and paperless billing discounts applied:
40 year old
Single male and female driver
2023 Toyota Camry
Primary vehicle
Good credit score
Clean driving record
Commutes 5 days
Bodily injury liability
$100,000 per person
$300,000 per accident
Property damage liability
$50,000 per accident
Personal injury protection
$100,000 per accident
Uninsured motorist bodily injury
$100,000 per person
$300,000 per accident
Collision deductible
$500
Comprehensive deductible
$500
To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. These are sample rates and should only be used for comparative purposes. Your quotes will differ.
If otherwise specified, the base profile has been modified with the following driver characteristics:
Other profiles
Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.
Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket, single DUI conviction and lapse in coverage.
Rates were calculated by evaluating our base profile with the following differences in mileage: 2K, 5K, 12K (base), 15K and 20K.
Unless otherwise stated, rates are for 2023 vehicle models. For new vs used vehicles, we included the following year in our calculations: 2013.
Rates were calculated by evaluating our base profile with the ages 18-70 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations. For teen drivers, rates were determined by adding a 16- or 17-year-old teen to their 40-year-old married parents' policy. The rates displayed reflect the total cost of a driver this age added to their parents’ policy.
The following states do not use gender as a determining factor in calculating premiums: California, Hawaii, Massachusetts, Michigan, North Carolina, Pennsylvania.
Rates were evaluated based on the following marital/family status: single (base), married, 40-year-old married man and woman. Marital status is not a rating factor in Hawaii and Massachusetts.
Rates
Bankrate utilizes Quadrant Information Services to analyze April 2025 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage limits:
40 year old
Married male and female homeowners
2017 build year
Primary home
Good credit score
Clean claim history
Dwelling coverage
$300,000
Other structures coverage
$30,000
Personal property coverage
$150,000
Loss of use coverage
$60,000
Liability coverage
$500,000
Medical payment coverage
$1,000
The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.
These are sample rates and should be used for comparative purposes only. Your quotes will differ.
If otherwise specified, the base profile has been modified with the following homeowner characteristics:
Dwelling coverage:
Coverage A, Dwelling: $150,000, $350,000, $450,000, $750,000
Coverage B, Other Structures: $15,000, $35,000, $45,000, $75,000
Coverage C, Personal Property: $75,000, $175,000, $225,000, $375,000
Coverage D, Loss of Use: $30,000, $70,000, $90,000, $150,000
Coverage E, Liability: $500,000
Coverage F, Medical Payments: $1,000
Rates were calculated based on the following insurance credit tiers assigned to our homeowners: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. The following states do not allow credit to be a factor in determining home insurance rates: California, Maryland, Massachusetts.
Rates were calculated based on the following insurance claims assigned to our homeowners: “fire ($80,000 in losses), liability ($31,000 in losses), theft ($5,000 in losses) and wind ($12,000 in losses).”
Rates were calculated based on the following build years for homes and assigned to our homeowners: 1959, 1982, 1992, 2010, 2017 (base) and 2020.
Rates were calculated based on the following deductible amounts: $1,000 (base), $1,500, $2,000 and $5,000.
What policyholders are saying about Freeway
Freeway has 49 reviews
Dive into community reviews below and see what others think about Freeway.
4.2
49
ratings
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
80% of consumers recommend this insurer
Score breakdown
5 stars
45%
4 stars
35%
3 stars
14%
2 stars
4%
1 star
2%
Score by category
Overall rating4.2 / 5
Original cost3.7 / 5
Coverage3.9 / 5
Customer Support4.0 / 5
How we got these ratings
In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.
Community Reviews
See what users like you are saying about Freeway.
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I appreciate how easy is to make policy adjustments. We had multiple changes at the beginning and they were receptive to the feedback I had.
Insurance Type
Auto
Score by category
Original cost3/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
lower prices would make me re consider
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They try to find a lot of discounts for you to stay with them
Insurance Type
Auto
Score by category
Original cost3/ 5
Customer Support5/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I wouldn't consider switching companies. They have great rates and awesome customer service
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage4/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
They take care of their people
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I like them because they offer great benefits and perks. Like travel and hotels and vacation destinations.
Insurance Type
Auto
Score by category
Original cost5/ 5
Customer Support5/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
It was cheap and insured two cars at a good price
Insurance Type
Auto
Score by category
Original cost4/ 5
Customer Support4/ 5
Coverage5/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
Fit my budget and the customer service was awesome.
Insurance Type
Auto
Score by category
Original cost3/ 5
Customer Support4/ 5
Coverage3/ 5
Anonymous Policyholder
April 10, 2025
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I’m staying because it’s hard for me to get insurance with any other company
Insurance Type
Auto
Score by category
Original cost1/ 5
Customer Support3/ 5
Coverage1/ 5
Anonymous Policyholder
April 10, 2025
What made you choose this insurer over others for your auto and/or home insurance?
I choose freeway , because they have better monthly prices at better quality
Lisa McArdle is an insurance editor who joined the Bankrate team in 2023. She has more than 15 years of experience writing, editing and managing content in a variety of industries, including insurance, auto news and pop culture.
