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Freeway Insurance review 2024

Updated Nov 26, 2024
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At a glance

Bankrate's take

Policyholders looking for high-risk, affordable coverage and unique program options may want to consider working with Freeway Insurance, a private broker, to match them with a suitable company.

  • Technically an insurance broker, not a traditional insurance company
  • Specializes in high-risk auto insurance, with SR-22s available
  • English-Spanish bilingual insurance agents
  • Mexican car insurance insurance available
  • Can help you purchase home, renters, life, pet and other insurance lines

Freeway Insurance car insurance review

Our insurance editorial team, which includes licensed insurance agents, did a thorough Freeway Insurance insurance review to determine the scope of the company's offerings. The company advertises low-cost car insurance for drivers in all 50 states, so if you are in the market for cheap coverage, Freeway might be a great broker to work with. It’s also a good option for drivers who have a poor driving record, low credit score or DUI history.

However, Freeway does not underwrite its own car insurance policies. It partners with reputable companies, like Dairyland, Progressive and Kemper Auto, to sell auto insurance. In terms of coverage, Freeway works with providers that offer all the standard coverage types, as well as a few endorsements and SR-22 filings for high-risk drivers.

Pros and cons of Freeway Insurance car insurance

Before you purchase a car insurance policy through Freeway Insurance, it may be a good idea to consider the pros and cons of working with the broker company.

Green circle with a checkmark inside

Pros

  • Policies sold in all 50 states
  • Advertises affordable premiums
  • Offers SR-22 filings for high-risk drivers
  • Variety of add-on coverage available
Red circle with an X inside

Cons

  • Freeway doesn’t underwrite its own policies
  • Fewer discounts than competitors
  • Local offices are not in every city
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Freeway car insurance cost

Because it does not underwrite its own policies, Freeway car insurance rates are unavailable. That said, car insurance rates are unique to each driver. Your insurance premium may be impacted by numerous personal factors, including your insurance company, your age, credit score (in some states), driving record, claim history and gender. The average cost of car insurance in the U.S. is $2,458 for full coverage, which includes collision and comprehensive, and $678 for minimum coverage. You can request a free quote on Freeway’s website to see how much you would pay based on your situation.

Freeway customer satisfaction

When looking at Freeway Insurance reviews, it’s important to look at third-party ratings for customer satisfaction, claim satisfaction and customer complaints. J.D. Power and the National Association of Insurance Commissioners (NAIC) are two of the biggest third-party organizations that score insurance companies based on feedback from real customers. These metrics can help you determine what current policyholders think of the company and how satisfied they are.

Unfortunately, since Freeway is an insurance broker rather than an insurance company, it is not rated by those third-party organizations. Alternatively, you can research third-party ratings for the particular insurance company Freeway connects you with.

Freeway also does not have a rating from AM Best, which assesses the financial soundness of insurers, helping you to determine if they have a strong historical ability to pay out claims.

Freeway car insurance discounts

There are a handful of common discounts that could help you get cheaper car insurance. However, the discounts available to you will depend on the company that underwrites your policy. Here are some of the discounts found through Freeway’s partner companies, which could help you save money on auto insurance:

  • Student discount: Students who get good grades in school, or maintain a minimum GPA, can potentially save money on their policy.
  • Military discount: Military personnel may qualify for a discount through one of Freeway’s insurance partners.
  • Retired driver discount: If you are retired, ask Freeway about a car insurance discount for mature/retired drivers.
  • Customer loyalty discount: Loyal policyholders could save on coverage by staying insured with the same company for a certain number of years, often three to five.
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Get personalized auto insurance quotes

Answering a few quick questions to check your availability with Freeway Insurance
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Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Freeway Insurance home insurance review

Like its auto insurance product, Freeway also does not underwrite its own home insurance policies. Instead, homeowners can contact Freeway to collect and compare home insurance quotes.

Policies include standard types of coverage, including dwelling insurance, personal property coverage and liability. Freeway doesn't list any optional endorsements that might be available, but talking to an agent should give you access to that information.

Pros and cons of Freeway Insurance homeowners insurance

Working with a broker for Freeway home insurance may be a good option for some, but there are also a few downsides that you may want to consider. Here are some of the pros and cons of Freeway homeowners insurance:

Green circle with a checkmark inside

Pros

  • Advertises low-cost home insurance
  • Can compare multiple home insurance quotes simultaneously
Red circle with an X inside

Cons

  • Must call for a quote; online home insurance quotes are not available
  • Not available in every state
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Freeway home insurance cost

As Freeway does not underwrite its own home insurance policies, average rates for the company itself are unavailable. To find out if it's the cheapest option for your home insurance, you can work with an agent to get a quote. The higher your coverage limits are, the more expensive your premium will generally be. Other factors that can impact your home insurance premium include your insurance company, age, ZIP code, credit score and insurance claim history. For comparison's sake, the average cost of home insurance in the U.S. is $2,304 for a policy with a $300K dwelling limit.

Freeway customer satisfaction

Because Freeway is an insurance broker, it was not included in the 2023 J.D. Power Home Insurance Study or the 2024 Property Claims Satisfaction Study. But, looking at these studies may help you understand what a “good” score is, which in turn can help you evaluate whichever company Freeway directs you to.

Freeway home insurance discounts

Because Freeway does not underwrite its own home insurance policies, the company does not advertise any discounts on its website. However, you may be able to save money if you bundle your home insurance with another type of policy, such as auto insurance. When you obtain a quote, you can ask what discounts are available that you can take advantage of.

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Get personalized home insurance quotes

Answering a few quick questions to check your availability with Freeway Insurance

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Powered by Coverage.com (NPN: 19966249)

Advertising disclosure
This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

Freeway life insurance review

If you are looking for life insurance, Freeway advertises basic policy options for term life insurance and whole life insurance. However, the company does not mention which providers underwrite the policies or what coverage limits are available. Depending on your coverage needs, it may make sense to explore coverage from a life insurance company that underwrites its own policies. Keep in mind that the cost of your policy will be directly related to the type of insurance you purchase, as well as your age, health and other factors, so you won't know if it's the cheapest life insurance company for your needs until you receive a quote.

Pros and cons of Freeway life insurance

Green circle with a checkmark inside

Pros

  • Term and whole life policies available
  • Offers online quotes
Red circle with an X inside

Cons

  • No endorsements advertised
  • No coverage limits mentioned online
  • Policies are not underwritten by Freeway

Freeway life insurance riders

Freeway life insurance riders are not advertised on its website. When you get a quote and get matched with a provider, you can ask if that company sells any riders for additional protection.

Compare life insurance providers quickly and easily

See which provider is right for you.

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This advertisement is powered by Coverage.com, LLC, a licensed insurance producer (NPN: 19966249) and a corporate affiliate of Bankrate. The offers and links that appear on this advertisement are from companies that compensate Coverage.com in different ways. The compensation received and other factors, such as your location, may impact what offers and links appear, and how, where and in what order they appear. While we seek to provide a wide range of offers, we do not include every product or service that may be available. Our goal is to keep information accurate and timely, but some information may not be current. Your actual offer from an advertiser may be different from the offer on this advertisement. All offers are subject to additional terms and conditions.

Coverage.com, LLC is a licensed insurance producer (NPN: 19966249). Coverage.com services are only available in states where it is licensed. Coverage.com may not offer insurance coverage in all states or scenarios. All insurance products are governed by the terms in the applicable insurance policy, and all related decisions (such as approval for coverage, premiums, commissions and fees) and policy obligations are the sole responsibility of the underwriting insurer. The information on this site does not modify any insurance policy terms in any way.

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Compare Freeway Insurance with other insurers

If you are still deciding whether Freeway is a good insurance provider for your needs, you might also consider one of the following insurance companies:

Freeway Insurance vs. Safety Insurance

Safety Insurance is an insurance provider that specializes in high-risk auto insurance. The company sells car insurance and homeowners insurance, with packages that provide different types of coverage based on the amount of protection you need. Like Freeway, Safety Insurance does not typically receive third-party ratings for customer satisfaction or claim satisfaction. To purchase any policy with Safety, you must live in Massachusetts, Maine or New Hampshire.

Learn more: Safety insurance review

Freeway Insurance vs. Encompass

If you are in the market for home and auto insurance, it may be worthwhile to consider Encompass’ EncompassOne policy. There are three tiers of coverage available, and it’s possible to bundle home and auto insurance under a single policy, which could result in savings. Encompass also offers other types of policies, like renters insurance and umbrella insurance. Encompass sells coverage in most states and has a network of 2,600 independent agents.

Learn more: Encompass insurance review

Freeway Insurance vs. Geico

If you're looking for affordable coverage, Geico may be another option to consider. The company earned a place on Bankrate's list of the best car insurance companies, partly due to its low average rates, and it offers a generous handful of discounts that can lower your rate even more. Like Freeway, Geico does not underwrite its own homeowner or life insurance policies, but if you're looking for life insurance, it has more options than Freeway.

Learn more: Geico insurance review

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Why you can trust Bankrate

Read our full methodology

Our insurance editorial team includes licensed agents with decades of combined experience, and we used our intimate knowledge of the industry to conduct this in-depth Freeway Insurance review.

46

years of industry expertise

122

carriers reviewed

34.5K

ZIP codes examined

1.2M

quotes analyzed

Is Freeway Insurance a good insurance company?

Bankrate’s analysis of Freeway Insurance determined that working with Freeway may be a good option for some people, but whether it’s the right fit depends on the type of coverage you want. Its auto insurance options may be appealing to high-risk drivers who need an SR-22, and Freeway also offers a few unique non-insurance programs, like paintless dent repair plan and windshield repair plan. However, Freeway doesn’t underwrite its own auto, home or life insurance policies, so it may be more worthwhile to work directly with a company that issues its own coverage in some cases.

What are real-life customers saying about Freeway?

To round out our Freeway insurance review, our insurance editorial team looked at real-life reviews of the insurance broker from sites like Reddit and Trustpilot.

Reddit

Reddit insurance reviews tend to skew negative, and it’s no different for Freeway (although it’s a broker, not actually an insurance company). Many Reddit users expressed frustration with the company’s broker fees.

Reddit User 1*
May 6, 2024
Nonrefundable fees
Buyer beware, this insurance broker only directs you to another insurance company, and for doing so, they charge you an exorbitant non-refundable fee. In our case, the fee was about the same amount I had to pay the other insurance company for 6 months of coverage. This is ridiculous, Freeway Insurance assumes no financial liability and earns just as much as the company they refer you to. When I found a better insurance company for less, I canceled the original policy, but I was unable to get the brokerage fee (over $350) back from Freeway Insurance.
via Reddit
Reddit User 2*
Mar 4, 2024
High, hidden broker fees
This place is the worst company that I've ever dealt with they lie to you just to try to get your money I was never told anything about a broker's pay I'm on social security and I told the girl over and over that that I just needed liability for the DMV but I was on a limited income and I have no extra money they charged me $422 saying that I was getting the six months and after that I would have a payment but two weeks later I was canceled for non-payment when I paid the $422 in full so I called them and they told me that there was nothing they could do that it was a broker fee
via Reddit

TrustPilot

Freeway reviews on Trustpilot are, as a whole, pretty positive. There are upward of 2,800 reviews on the site, with the average rating sitting at 4.6 out of a possible 5 stars. Many of the reviews praise individual customer service representatives for helping drivers secure policies, while others lauded the cheap quote premiums.

TrustPilot User 1*
Jul 7, 2024
Easy quotes and low price
My experience with getting car insurance from Freeway insurance was great. I will recommend them to anybody that needs car insurance. They got all my information gave me a quote and you guys were able to beat everybody else. I appreciate it. The agent was awesome thank you so much.
TrustPilot User 2*
Jun 23, 2024
Fast quoting process
This was such an easy process, I googled car insurance near me, 3 companies came up, I called the first company and got a voice-mail saying, closed for lunch, called the second company and the lady said she wanted to text me some questions about what I needed first but I didn't want to do that, I just wanted a quick quote. So I called the third number and is was Freeway insurance, I told the man I wanted a quote. He asked me some questions and we talked about prices, he found me a policy I could afford and I paid and then I was emailed copies of insurance cards. It was so perfectly easy. I am a very happy customer.

*The quotes and citations included on this page have been verified by our editorial team and are accurate as of the posting date. Outlinked content may contain views and opinions that do not reflect the views and opinions of Bankrate.

Freeway company details

  • Customer service: (888) 443-4662
  • Company website: www.freewayinsurance.com
  • Mailing address: 7711 Center Ave #200, Huntington Beach, CA 92647

State availability

Freeway Insurance works with providers that offer insurance policies in all 50 states and Washington, D.C. However, exact product availability will depend on the company underwriting the policy.

Freeway Insurance tools and benefits

One of the best features of Freeway is that the company offers unique plans, programs and policies that you might not find from another provider. Here are some of the perks of this company that are worth considering:

  • Tax preparation services: Freeway Insurance partners with TaxMax to provide tax preparation services, and you do not need to be an insurance customer to get access. According to the company, if you are eligible for a tax refund, you can get a cash advance for up to $6,000 within 24 hours.
  • Telehealth insurance: Through Freeway, you can purchase telehealth insurance, which gives you 24/7 access to virtual healthcare providers.
  • Paintless dent repair plan: You can purchase a paintless dent repair plan through the Travel Club membership. This will cover the cost of fixing small dents or dings so your car’s resale value is not impacted.
  • Windshield repair plan: Freeway sells a windshield repair plan that covers the cost of repairing windshield cracks.
  • Mexican auto insurance: If you're traveling south of the border, Freeway can help you stay covered with this policy addition.
  • Tire hazard protection plan: This protection plan covers up to $65 in repairs for each tire, offered as part of the Travel Club membership.
  • Roadside assistance: At $64 for a six-month plan or $109 for a 12-month plan, this perk can give you 24-hour emergency towing service, tire service and more for when you break down on the road.
  • Knowledge Center: Freeway's Knowledge Center offers a range of articles to help you better understand your insurance products.

Frequently asked questions about Freeway Insurance

Methodology

Auto

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Single male and female driver
Logo for Brand name
2022 Toyota Camry
Primary vehicle
Credit Good Icon
Good credit score
Auto Insurance Guide Icon
Clean driving record
Briefcase Icon
Commutes 5 days

Bodily injury liability

$100,000 per person
$300,000 per accident

Property damage liability

$50,000 per accident

Personal injury protection

$100,000 per accident

Uninsured motorist bodily injury

$100,000 per person
$300,000 per accident

Collision deductible

$500

Comprehensive deductible

$500

Other profiles

These are sample rates and should only be used for comparative purposes. 

Home

Bankrate utilizes Quadrant Information Services to analyze November 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Quoted rates for our base profile are based on the following characteristics and coverage levels:

User Icon
40 year old
Married male and female homeowners
Logo for Brand name
2016 build year
Primary home
Credit Good Icon
Good credit score
Home Insurance Guide Icon
Clean claim history

Dwelling coverage

$300,000

Other structures coverage

$30,000

Personal property coverage

$150,000

Loss of use coverage

$60,000

Liability coverage

$500,000

Medical payment coverage

$1,000

Additional profiles:

  • Coverage A, Dwelling: $150,000, $350,000, $450,000
  • Coverage B, Other Structures: $15,000, $35,000, $45,000
  • Coverage C, Personal Property: $75,000, $175,000, $225,000
  • Coverage D, Loss of Use: $30,000, $70,000, $90,000
  • Coverage E, Liability: $500,000
  • Coverage F, Medical Payments: $1,000

These are sample rates and should only be used for comparative purposes. 

What policyholders are saying about Freeway

CTA Freeway has 24 reviews

Freeway has 24 reviews

Dive into community reviews below and see what others think about Freeway.

4.3 Star Icon
24 ratings
Info Icon
83% of consumers
recommend this insurer
Score breakdown
5 stars
50%
4 stars
33%
3 stars
13%
2 stars
4%
1 star
0%
Score by category
Overall rating 4.3 / 5
Original cost 3.8 / 5
Coverage 4.0 / 5
Customer Support 4.0 / 5
Verified Badge Icon How we got these ratings

In May 2024, Bankrate collaborated with market research firm SliceMR to survey over 1,500 insurance customers nationwide, asking policyholders to rate their insurer’s cost, coverage, customer support and overall experience on a five-point scale. Bankrate and SliceMR collected and analyzed these customer ratings, along with website analytics and responses to three open-ended questions regarding customer experience. Responses are based on individual policyholders’ policy details and personal experience, and therefore cannot be verified for accuracy. Users received an incentive for their feedback. All ratings are unedited and have not been reviewed or approved by insurance carriers. User-generated ratings are separate from carrier Bankrate Scores — which are calculated based on our proprietary methodology — and may not match.

Community Reviews

See what users like you are saying about Freeway.
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Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The company was chosen for me
How does this insurer compare to insurance companies you’ve had in the past?
It’s overall pretty good
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 3 / 5
Coverage 3 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I basically chose Freeway insurance because a friend recommended it to me, and it was a good price and the cutomer service seemed good.
How does this insurer compare to insurance companies you’ve had in the past?
I think this insurance company is the same or maybe perhaps better than other insurance copanies that ive had in the past.
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
The prices were low and they were very helpful of finding a meeting my needs
How does this insurer compare to insurance companies you’ve had in the past?
If they are more helpful and cheaper and cost
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Iot is very good also have a good customer services compåare to othes that i wont approved for
Insurance Type
Auto
Score by category
Original cost 4 / 5
Customer Support 4 / 5
Coverage 3 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
I heard a lot of great things about them
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
I will never leave this insurance company. I love the customer service
Insurance Type
Auto + Home
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
One I came across I really should have shopped around honestly
How does this insurer compare to insurance companies you’ve had in the past?
Looking for anything cheaper with enough coverage for myself alone
Insurance Type
Auto
Score by category
Original cost 3 / 5
Customer Support 2 / 5
Coverage 3 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
Freeway is much better than other insurance companies i’ve tried in the past in many ways, going from the customer survive and their amazing coverage.
Insurance Type
Auto + Home
Score by category
Original cost 3 / 5
Customer Support 4 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
How does this insurer compare to insurance companies you’ve had in the past?
They've been open and very helpful when it came to explaining my coverage. They have been transparent with all my needs and questions.
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
Their ability to go above and beyond when it came to the portions of my insurance claims. I feel the pricing should have been lower with my driving record being clean with no accidents.
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 4 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
They gave me the lowest monthly rate and it had more coverage
Name the number one reason that you’d recommend staying with this insurer and the number one reason that you’d consider leaving for a different company.
The price of my monthly bill
Insurance Type
Auto + Home
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Anonymous Policyholder
August 20, 2024
What made you choose this insurer over others for your auto and/or home insurance?
Saw a lot of promotions saying it’s a good insurance
How does this insurer compare to insurance companies you’ve had in the past?
Never tried any other insurance company
Insurance Type
Auto
Score by category
Original cost 5 / 5
Customer Support 5 / 5
Coverage 5 / 5
Written by
Natalie Todoroff
Writer, Insurance
Natalie Todoroff is an insurance writer and industry analyst for Bankrate. She is based in San Francisco and holds a personal lines insurance license.
Edited by Editor, Insurance