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USAA vs. Progressive

Updated May 08, 2024

Explore how USAA and Progressive cater to different driver needs and find the right fit for your insurance requirements


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USAA was founded in 1922 and is based in San Antonio, Texas. USAA is the seventh-largest insurance company in the U.S., with just over 3 percent of the total market share. While the company is known for its insurance coverage options and highly ranked customer service, USAA is unique in that it only offers insurance to its members, and membership is limited to active-duty military members, veterans and their qualifying family members. Civilians are not eligible for coverage through USAA unless they have specific ties to the military.

Progressive was established in 1937 and is headquartered in Mayfield, Ohio. Progressive is the second-biggest insurance company in the U.S., with right under 7 percent of the total market share, and is available to drivers in nearly every market in the nation. From its founding, Progressive established itself as an insurer for more high-risk drivers. While Progressive is well known for its auto insurance policies, the company also writes other insurance lines like home, motorcycle, renters, umbrella, life and more.


Our verdict

After weighing Progressive vs. USAA, we found that USAA has lower average car insurance rates overall. USAA also has higher ratings for overall customer satisfaction and claims satisfaction, but there are potential pros and cons for both providers. Although USAA’s high customer service ratings and lower rates may make it an obvious choice, its membership-only policy excludes many people from its services.

USAA vs. Progressive comparison

USAA and Progressive are two of the best car insurance companies on the market, and each one offers unique benefits to drivers who are looking for car insurance. However, each company has its potential downsides to consider as well. To help you decide between the two, we’ve narrowed down a couple of pros and cons for each company:

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Rating: 4.2 stars out of 5
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Cost & ratings

Rating: 4.3 stars out of 5


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Rating: 4.3 stars out of 5


Rating: 4.4 stars out of 5
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Cost & ratings

Rating: 4.2 stars out of 5


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Rating: 4.3 stars out of 5
Policyholders who value digital capabilities, want a company that can follow them throughout the country or need high-risk insurance might consider Progressive as their company of choice.
Dollar Coin
Name Your Price shopping tool
Car Outline
Snapshot telematics program
Online quote and sign discount

USAA pros and cons

  • Highly rated for overall customer satisfaction and claims satisfaction

  • Numerous discount opportunities for potential savings

  • A++ financial strength rating

  • Auto insurance rates are below the national average

  • Only available to military members, veterans and qualifying family members

  • Limited add-on coverage options

  • Customer service is not available 24/7 and not available at all on Sundays

  • Does not have brick-and-mortar insurance agencies

Progressive pros and cons

  • Large number of discounts available

  • Helpful online tools and resources

  • Add-on coverage options allow customers to customize their policies

  • Competitive rates for high-risk drivers and offers SR-22 filing

  • Rated lower than average for customer satisfaction in every region by J.D. Power

  • Rated below average for claims satisfaction

  • Evidence of rates differing between agent quotes and online quotes

  • Lower AM Best financial strength rating when compared against USAA’s

Is USAA cheaper than Progressive?

Based on our analysis of 2024 rate data from Quadrant Information Services, USAA offers cheaper annual rates on average compared to Progressive across most driver categories. Both insurers offer full coverage rates lower than the national average, so comparing rates between the two can still be beneficial, especially if you don’t meet the qualifications for USAA.

In the table below, you’ll see a comparison of rates between both companies across several different driver profiles.

Driver profile USAA avg. full coverage premium Progressive avg. full coverage premium
Young driver (age 25) $2,226 $2,573
Senior driver (age 70) $1,747 $1,953
Good driver, good credit $1,709 $2,021
Good driver, poor credit $3,287 $3,517
Speeding ticket with good credit $2,082 $2,610
At-fault accident with good credit $2,484 $3,088

Bankrate's take

In our review of the rate insights from USAA and Progressive, it's apparent that USAA typically offers lower rates compared to Progressive, making it a potentially more cost-effective option for those eligible for its services. This finding underscores the value of comparing rates if you qualify for USAA's exclusive membership, as the potential savings could be significant. However, for those who do not meet USAA's membership criteria, Progressive remains a viable option, offering competitive rates across various driver profiles and circumstances. When considering insurance, it's beneficial to evaluate not only the rates but also the specific coverage benefits each company provides, ensuring you find the best fit for your insurance needs.

USAA vs. Progressive: Discounts

USAA and Progressive both offer auto insurance discounts that may help you save money on your car insurance. Here are some of the discounts available that each company offers.

Discounts available from both carriers

Discounts on car insurance can significantly reduce your premiums, making policies more affordable while still offering excellent coverage. Both USAA and Progressive provide a variety of discounts that cater to different needs, potentially lowering your costs based on your driving habits, policy choices and more.

  • Home and auto bundle:
    • USAA: Save up to 10 percent on property insurance when bundling with auto insurance.
    • Progressive: Bundling auto and home insurance could save you an average of 7 percent on your auto policy.
  • Safe driver discount:
    • USAA: Eligible drivers who maintain a good driving record for over five years can receive discounts. Additional savings are possible through defensive driving courses, basic driver training or the USAA SafePilot program, which offers up to 30 percent off in certain states.
    • Progressive: Offers the Snapshot program, which adjusts rates based on actual driving behavior, potentially saving safe drivers an average of $231.
  • Multi-vehicle discount: Both insurers offer discounts when you insure multiple vehicles, which can lead to significant savings on your overall policy costs.

USAA discounts

  • Vehicle storage discount: If you are deployed and store your vehicle while you are serving overseas, you may receive up to 60 percent off your premiums.
  • Family discount: Young adults may get up to 10 percent off their car insurance premium if their parent(s) are insured with USAA.
  • Anit-theft discount: Installing or owning a car with any anti-theft devices could qualify for a discount.

Progressive discounts

  • Good student discount: Full-time students who have a B grade point average (GPA) or better might qualify for a discount of 10 percent off.
  • Homeowner discount: Owning your home could qualify you for 10 percent off your auto policy, even if the property is insured with a different carrier.
  • Sign online discount: If you handle all your paperwork digitally, you could receive savings of up to 9 percent.

USAA and Progressive telematics programs

Progressive and USAA both offer usage-based insurance programs to drivers. These programs track your driving behavior through telematics and provide rewards if you consistently demonstrate safe driving habits. Here’s a look at the programs available from these insurers.

USAA SafePilot Progressive Snapshot
Device Mobile app Mobile app or plug-in device
Can it raise your rate? Can only decrease Can increase or decrease
Availability Not available in CA, DE or NJ Not available in CA
Discount Up to 10% for enrolling and up to 30% for safe driving Average savings of $231/year
What it monitors Trip frequency, braking, acceleration, phone handling, potential accidents, location Braking, acceleration, phone usage, time of day, trip length

USAA vs. Progressive: Customer experience comparison

When it comes to customer experience, USAA was rated higher than Progressive on the 2023 J.D. Power Auto Claims Satisfaction Study. However, USAA and Progressive both offer a suite of digital tools to customers, which can enhance customer experience.

Both companies allow you to manage your insurance policies online or through a mobile app. You can use these digital tools to make payments, file claims, get new quotes and view your insurance ID cards on the go. When it comes to mobile apps and J.D. Power scores, this is how USAA and Progressive stack up against each other:

USAA Progressive
Apple store 4.8 of 5 4.8 of 5
Google play 4.0 of 5 4.6 of 5
J.D. Power claims satisfaction 900 / 1,000* 870 / 1,000
*USAA not officially eligible as it does not meet study award criteria

Customer complaints

The NAIC complaint index measures an insurance company's customer satisfaction in terms of complaints. It's calculated by comparing the number of complaints a company receives relative to its size, specifically its premium volume. A score higher than 1.0 suggests a company receives more complaints than average, while a score less than 1.0 indicates fewer than average. Understanding this index can help consumers gauge the reliability and customer service level of an insurer, aiding in making more informed decisions about which company might best meet their insurance needs.

USAA auto insurance customer complaints

Our USAA Insurance review of its complaint index scores shows a variable trend, which could suggest changing levels of customer satisfaction or adjustments in company operations that impact consumer experiences. It's important for potential policyholders to consider these trends as part of their overall evaluation of an insurer's reliability and service quality.

Progressive auto insurance customer complaints

Progressive's performance in the auto insurance market is highlighted through its NAIC complaint index scores, which indicate a trend of decreasing complaints over the past three years. These scores show improvement in addressing customer issues effectively, suggesting a potentially enhancing customer satisfaction and operational adjustments that benefit policyholders. This trend can offer insights to consumers evaluating the insurer's commitment to service quality.

Frequently asked questions


Bankrate utilizes Quadrant Information Services to analyze the latest rates in May 2024 for ZIP codes and carriers in all 50 states and Washington, D.C. Rates include the most recent approved rate changes filed by insurance companies that affect our profile. These revised rates are then weighted based on the population density in each geographic region so that policyholders can see the impact rates have in their areas. Quoted rates are based on a 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

  • $100,000 bodily injury liability per person
  • $300,000 bodily injury liability per accident
  • $50,000 property damage liability per accident
  • $100,000 uninsured motorist bodily injury per person
  • $300,000 uninsured motorist bodily injury per accident
  • $500 collision deductible
  • $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), at-fault accident, single speeding ticket and single DUI conviction.

Age: Rates were calculated by evaluating our base profile with the ages 25-70 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts due to state regulations.

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlighting where they fall short.

Rating: 5 stars out of 5
Overall Score
  • Cost & ratings 50%
  • Coverage & savings 30%
  • Support 20%
  • Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, average quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
  • Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
  • Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from S&P and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.

Written by
Ashlyn Brooks

Ashlyn Brooks is a finance writer with more than half a decade of experience, known for her knowledge in areas such as taxes, insurance, investing, retirement, finance news, and banking products.

Edited by Editor II, Insurance