TD Bank: 2025 Home Equity Review

How Bankrate scored TD Bank

Affordability: 3 stars

• APR: While TD Bank offers personalized rate quotes, it doesn’t offer an introductory rate and its advertised rate is slightly higher than the national average. 
• Fees: You have to pay closing costs on HELOCs and home equity loans greater than $500,000. If your loan or line of credit is more than $50,000, be prepared to pay a $50 annual fee (after the first year). TD Bank also charges a $99 origination fee and an early termination fee (up to $450 or 2% of the outstanding principal balance) if you pay off and close a HELOC within 24 months of opening the account. 

TD Bank scores a 3 out of 5 for affordability because of a lack of introductory rates, higher rates than the national average and various fees. 

Availability: 3.9 stars 

• Loan products: TD Bank offers both HELOCs and home equity loans, unlike many lenders. 
• Footprint: TD Bank operates only only has operations in the Northeast, Mid-Atlantic, the Carolinas and Florida (15 states and Washington, D.C.) 
• Credit score: The minimum credit score is 660, typical for home equity financing.
• Loan minimum: TD Bank requires borrowers to take out a minimum of $10,000 for home equity loans and $25,000 for HELOCs. That’s fairly standard among home equity lenders. 
• Draw requirement: None, unlike many lenders. 

TD Bank earns a 3.9 out of 5 for availability because of its loan minimums and limited reach across the U.S. 

Borrower experience: 5 stars

• Rate transparency: With TD’s Home Loan Match, you see rates customized to your location, property value, current mortgage balance and loan amount — without providing your personal or contact information.
• Convenience: You can access HELOC funds online, through the TD Bank app or in person at a TD Bank branch. You’ll also receive personalized checks linked to the HELOC.
• Customer service: You can apply for a loan online, on the phone or at one of TD Bank’s branches. Closing on the loan must be at a TD location. If you have questions about TD Bank’s home equity products, you can contact the bank at 1-800-815-6849.
• Fixed-rate options: TD Bank offers fixed-rate home equity loans with terms ranging from five years to 30 years and the ability to convert all or part of your variable-rate HELOC to a fixed rate. 

TD Bank scores a perfect 5 out of 5 for borrower experience because of its flexibility in application options, ability to convert your HELOC to a fixed rate and its highly transparent and detailed rate listings. 

TD Bank reputation 

TD Bank is not rated or accredited by the Better Business Bureau, as the business’s BBB file information is being “reviewed and/or updated.” There are several two alerts on the bank’s BBB listing, including a note that in 2024, the Consumer Financial Protection Bureau (CFPB) ordered TD Bank to pay almost $8 million in restitution to tens of thousands of customers. It had shared error-ridden or fraudulent information about them with consumer reporting agencies, negatively impacting their credit histories. 

On Trustpilot, TD Bank gets a “bad” rating based on about 2,800 reviews. In 2025, the bank received below-average customer satisfaction scores on two J.D. Power studies: the U.S. National Banking Satisfaction Study and the U.S. Online Banking Satisfaction Study.