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KeyBank Review 2023

Updated January 1, 2023
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At a glance

3.4
Rating: 3.4 stars out of 5
Bankrate Score
Caret Down

CDs

Rating: 2.5 stars out of 5

Checking

Rating: 4.6 stars out of 5

Savings

Rating: 2.3 stars out of 5

MMA

Rating: 2.6 stars out of 5

About Bankrate Score

Overview

This bank is best for those living in its branch footprint.

Highlights

  • 24/7 Customer Service
Compare offers
Bank logo
Member FDIC
Savings Account
3.30
%
APY
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right
Bank logo
Member FDIC
Savings Account
3.30
%
APY
Rating: 4.7 stars out of 5
$0
Min. balance for APY
View offer Arrow Right
Bank logo
Member FDIC
Savings Account
3.40
%
APY
Rating: 4.9 stars out of 5
$0
Min. balance for APY
View offer Arrow Right

Overall

KeyBank is a regional bank that operates more than 1,000 full-service branches.

Pros

  • Checkmark

    KeyBank operates more than 1,000 bank branches.

  • Checkmark

    KeyBank offers a wide variety of CD terms.

  • Checkmark

    KeyBank partners with Allpoint ATMs, so you can use more than 40,000 ATMs.

Cons

  • You can find higher rates on deposit products elsewhere.

KeyBank bank products

2.3
Rating: 2.3 stars out of 5
Bankrate Score

KeyBank savings overview

You only need $10 to open the Key Active Saver account. As long as you’re an owner of a KeyBank consumer checking account, you’ll have the $4 monthly service fee waived. Every balance earns interest, but it's well below the national average.

Pros

  • Checkmark

    You only need $10 to open the account.

  • Checkmark

    If you have a checking account, you won’t pay a monthly service fee on the savings account.

Cons

  • The APY is well below the national average.

Compare Offer
Bank logo
Member FDIC
Savings Account
3.30
%
APY
Rating: 4.9 stars out of 5
Info
$0
Min balance for APY
View offer Arrow Right

Bank experience

KeyBank has more than 1,000 branches and has a presence in 15 states.

KeyBank customer service on the phone is available 24/7. You can also use its website to schedule an appointment with a branch manager in your neighborhood — including to get your financial wellness review.

KeyBank’s mobile app isn’t a knockout, but it is favorably reviewed.

About KeyBank

KeyBank is a regional bank based in Cleveland. The bank operates more than 1,000 full-service branches in 15 states. It offers certificates of deposit, money market accounts, savings accounts and checking accounts.

The regional bank is known for pioneering financial health programs for its customers.

Review methodology

With so many financial institutions to choose from, it can be hard to know who to trust. Bankrate’s ever-growing list of bank and credit union reviews is updated regularly. Our editorial team analyzes and reviews each institution across deposit products such as savings accounts, checking accounts, certificates of deposit (CDs) and money market accounts (MMAs). Banks are rated by important factors such as offered interest rates, fees, minimum balance requirements, access to funds and more.

We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.