KeyBank Review
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At a glance
Overview
KeyBank is best for those who live in its 15-state branch footprint and prefer a regional bank. It offers a full range of deposit products, some of which require low minimum deposits and fees that are easy to avoid.
Highlights:
Free Checking Highly Rated AppHighlights:
CDs
Checking
Savings
MMA
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 5/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate CD rating = 4.9/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
KeyBank is a regional bank that offers deposit accounts to residents of the 15 states where it maintains branches. Customers have access to more than 1,000 branches and 40,000 fee-free ATMs. Checking, savings and money market accounts are available, as well as a wide range of certificate of deposit (CD) terms. But overall, you’ll need to look elsewhere to find competitive rates.
Pros
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KeyBank operates around 1,000 bank branches in 15 states.
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Customers have fee-free access to more than 40,000 ATMs.
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A wide variety of CD terms is offered.
Cons
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You can find higher rates on deposit products elsewhere.
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Many other banks require lower minimum deposits on CDs and money market accounts.
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KeyBank banking products
KeyBank savings overview
The account comes with an automatic savings feature called EasyUp, which transfers $1 into your savings for every debit card purchase made from a linked checking account.
The Key4Kids Savings Account, available to those under 18, charges no monthly maintenance fee. The account needs to be opened in person at a branch, with a custodian who’s a customer of the bank, and the minimum opening deposit is just $10.
Pros
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You only need $10 to open either of the savings accounts.
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The Key Active Saver account can be opened online or at a branch.
Cons
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The APY is well below the national average.
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Having a checking account with KeyBank is required to avoid the $4 monthly service fee on the Key Active Saver account.
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KeyBankAPYAPY last updated 4/22/2025.APYAPY last updated 4/22/2025.National average APYHow do we get this data?Bankrate independently tracks hundreds of APYs and product details for banking institutions nationwide. We retain the historical data of every rate we track in our database. If there are any gaps where we weren’t actively tracking a rate at the time, the graph will reflect the missing data.
Bank fees
| Fee | Charged? |
|---|---|
| Overdraft fee | $20 |
| Non-sufficient funds fee | None |
| Account maintenance fees (if requirements not met) | $4 for savings; $20 for money market; None for checking |
| Out-of-network ATM fee | $3 |
| Stop payment | $34 |
About KeyBank
Based in Cleveland, KeyBank operates around 1,000 full-service branches in 15 states. It offers CDs, money market accounts, savings accounts and checking accounts.
The regional bank ranked fourth as an affordable housing lender by Affordable Housing Finance in 2022. However, the bank received criticism from the National Community Reinvestment Coalition for failing to deliver on a pledge it made to the organization to assist low- to moderate-income and Black home loan borrowers.
KeyBank is also invested in renewable energy, having committed $8.4 billion to renewable energy projects in 2022.
Customer experience
Branch and ATM access. KeyBank has more than 1,000 branches in 15 states, and customers have fee-free access to more than 40,000 ATMs nationwide.
Customer service. Customer service representatives are available by phone to handle banking inquiries Monday through Friday from 7 a.m. to 12 a.m. ET, and on Saturday and Sunday from 8 a.m. to 9 p.m. ET. You can call a local bank branch or use the bank’s website to schedule an appointment with a branch manager in your neighborhood — including to get a financial wellness review.
Well-rated app. Overall, the bank’s app receives favorable reviews from both Android and Apple users. It can be used to check balances, pay bills and set up account alerts and automatic transfers between accounts.
Scored highly for online banking. KeyBank ranked first among regional banks in J.D. Power’s 2023 Online Banking Satisfaction study.
Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
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