Customers Bank requires a large minimum balance to open and earn the APY on its High-Yield Savings Account. If you're looking to deposit $25,000 or more into a savings product, this may be the right bank for you. But other online banks offer a higher yield on savings accounts.
The online accounts are available in every state except Alaska, Hawaii, Arizona and New Mexico.
Competitive APYs on online savings products.
Online savings accounts don’t have ATM access available.
The Ascent Money Market Savings doesn’t have check-writing privileges.
Most CDs are only available in branches.
Recent reviewers have dinged the bank's iOS and Android app for its design. Still, the mobile banking app lets you deposit checks with your phone as well as pay back a friend — practical functionality to make chores less frustrating.
The hours you can reach a bank representative vary by the product you possess. For online banking or branch product issues, customers can reach someone from 8:30 a.m. to 5 p.m. EST. More impressively, the bank lists the cellphone numbers of branch managers on its website. If you are in the Ascent Money Market Savings program, have a digital-only CD or the new High-Yield Savings Account, you can reach someone seven days a week from 8 a.m. until 11 p.m. Eastern.
If you’re a Convenience Checking account customer and maintain a minimum balance of $5,000 across all of your accounts with the bank, you will have free access to any ATM in the U.S. — the bank will refund surcharge amounts incurred.
About Customers Bank
Customers Bank is headquartered in Phoenixville, Pennsylvania.
Customers Bank offers an APY that's higher than the national average on its High-Yield Savings Account. Some products are only available online, while others are only available in a branch.
Customers Bank has 15 branches. It has offices in Pennsylvania, Illinois, Washington, D.C., New York, Rhode Island, Massachusetts, New Hampshire and New Jersey.