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Haven life insurance review 2023

Updated Mar 09, 2023
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Haven Life, which operates under parent company MassMutual, is a fully-online life insurance company, which could be attractive to some shoppers. However, there are no local agents, no mobile app and the coverage offerings are limited.

  • Offers no-exam policies for some applicants

  • Backed by MassMutual

  • Strong digital platform

  • Sparse policy offerings

  • No mobile app

  • No local agents

Haven Life life insurance

Haven Life may be a good life insurance option for those who want to handle their policies digitally or need a no-exam life insurance policy. Launched in 2015, Haven Life is an entirely digital life insurance company. Coverage is available nationwide, although not all policy types are available in each state. Haven Life operates under its parent company, MassMutual.

Haven Life only offers term life coverage. Depending on the product and your state, policies are underwritten either by MassMutual or C.M. Life Insurance Company, which is a wholly-owned subsidiary of MassMutual. Haven Life does not offer permanent life insurance options such as whole or universal life insurance, but if you’re looking for the best term life insurance available, Haven Life may still be a competitive option.

Our Haven Life insurance review analyzed both types of term life insurance the company offers. If you’re unsure how much life insurance you need or what type of life insurance you’re looking for, you may want to consult a life insurance guide or licensed agent to help you in the shopping process. A life insurance calculator may also be a helpful tool.

  • Term: Term life insurance is a type of coverage that lasts for a set period of time. It may be a good fit for families with children or those who only need coverage for a certain window of time, like while paying off a mortgage. Term coverage generally gets more expensive as you get older, so it may not be the best life insurance for seniors. Haven Life offers two types of term life insurance.
    • Haven Term: This particular term insurance policy generally requires applicants to get a medical exam before coverage is approved. It offers up to $3 million in life insurance coverage for U.S. citizens ages 64 and younger. Term lengths available are 10, 15, 20, 25 and 30 years, depending on age.
    • Haven Simple: This term life insurance policy does not require a medical exam and offers a death benefit between $25,000 and $500,000. Applicants are eligible between the ages of 20 and 55, and can choose between 5-, 10-, 15- and 20-year terms, depending on age. Haven Simple is not available in California, Delaware, New York, North Dakota or South Dakota.
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Haven Life life insurance endorsements

Life insurance riders are add-ons that could broaden your coverage. Keep in mind that there are different endorsements for different types of life insurance, and riders will typically increase the cost of your life insurance policy. If you’re shopping for cheap life insurance, adding riders may not be at the top of your to-do list, but weighing the benefits and costs of riders may help you decide if one or multiple could be right for you. Haven Life advertises two life insurance endorsements, but more may be available depending on your state, policy type and eligibility:

  • Accelerated death benefit: If you have this rider and are diagnosed with a terminal illness, you may be able to access some of your life insurance death benefit while you are still alive. This option is available for Haven Term and Haven Simple policies, but eligibility could vary based on your rating profile.
  • Haven Life Plus: The Haven Life Plus endorsement is only available for Haven Term policies and isn’t an option for Haven Simple policies. Haven Life Plus offers a host of perks and services, including access to the Aaptiv fitness app, Lantern to document end-of-life wishes and Trust and Will for online estate planning services. Haven Life Plus isn’t available in Florida, New York, North Dakota, South Dakota or Washington.

Haven Life life tools and benefits

The Haven Life Plus endorsement is more than a typical life insurance rider; it comes with membership subscriptions to a number of services that may help with your health and estate-planning endeavors. Haven Life also offers a useful blog with articles about money and wellness that may help you navigate your finances.

Haven Life customer satisfaction

If you’re comparing life insurance companies, you may want to look at customer satisfaction and financial strength. These metrics, while not included on your quote, could help you decide if a company is right for you. Good life insurance service may help you adjust your policy while living and could make the claim process easier for your beneficiaries after you pass. Financial strength may also be an important metric, as it speaks to a company’s historical ability to pay claims.

J.D. Power is a consumer data analytics company that ranks life insurers for overall customer satisfaction. While Haven Life wasn’t directly rated in the 2022 U.S. Individual Life Insurance Study, MassMutual — Haven Life’s parent company — scored above the industry average. MassMutual has a score of 780/1,000, above the industry average is 774/1,000. While the score isn’t the highest on the list, it could indicate that policyholders are generally satisfied with the company’s service. C.M. Life Insurance, which underwrites some of the Haven Simple policies, was not rated by J.D. Power.

Additionally, both MassMutual and C.M. Life Insurance have lower-than-average Complaint Indexes from the National Association of Insurance Commissioners (NAIC). A score of 1.00 indicates a baseline number of complaints. MassMutual has a score of 0.08 for individual life, while C.M. Life Insurance has a score of 0.61. Both are well below the baseline, meaning that the NAIC received fewer complaints than expected for these companies.

MassMutual received a rating of A++ (Superior) from AM Best for financial strength, the highest score available. This indicates the company's historical financial strength and ability to pay claims. As Haven Life owns C.M. Life Insurance and Haven Life, its financial strength speaks to both subsidiaries.

How to file a claim with Haven Life

If you have a Haven Life policy and you pass away during the policy term, your beneficiary will need to file a claim to receive the policy payout. In order to file a Haven Life insurance claim, your beneficiary should call 1-855-744-2836. You will need to ensure your beneficiary knows where to find your policy information and your Social Security number. They will also need to provide their relationship to you, your death date and a death certificate during the claims process.

Haven Life availability

Haven Life is available in all 50 states and Washington, D.C., but availability varies by product. Haven Term is offered nationwide, but Haven Simple is not available in California, Delaware, New York, North Dakota or South Dakota.

Other Haven Life perks worth considering

If you’re on the fence about Haven Life insurance, you may want to consider the following perks.

  • Annuities: If you’re looking for financial products beyond traditional life insurance, you may be interested in Haven Life annuities, sold by AgeUp.
  • Disability insurance: Haven Disability could help you replace lost income if you are sick or injured and can't work.

Haven Life corporate sustainability

If corporate giveback programs and sustainability play a role in your choices, MassMutual — Haven Life’s parent company — has a lot to offer. MassMutual was named one of the World’s Most Ethical Companies by the Ethisphere Institute in 2021. The company also scored 100 percent on the Corporate Equality Index by the Human Rights Campaign in 2021, marking the eighth year in a row that it has done so. MassMutual breaks down its sustainability into several categories, including environmental, governance and ethics and social responsibility.

Haven Life life insurance may not be the right fit for every shopper. If, after reading this Haven Life insurance review, you decide to research other companies, you may want to start with some of the comparable companies below.

Haven Life vs. State Farm

State Farm might appeal to you if you prefer to work with a local agent, since Haven Life is completely digital. State Farm is our 2023 Bankrate Award winner for best term life insurance company and also offers permanent life insurance options, while Haven Life only offers term coverage. Haven Life’s online quoting and purchase process is more robust than State Farm’s, though, so if you prefer to handle your policies digitally, Haven Life may be the better option.

Learn more: State Farm Insurance review

Haven Life vs. USAA

USAA only offers life insurance policies to members of the military, veterans and qualifying family members. If you're eligible for coverage, it may be worth researching. The company is known for excellent customer service and offers certain features tailored to service members. Haven Life doesn’t have an eligibility requirement for military members, so if you don’t qualify for USAA, Haven Life could be a good option.

Learn more: USAA Insurance review

Haven Life vs. Nationwide

If you’re underwhelmed by Haven Life’s sparse policy offerings, you may want to look at Nationwide. Nationwide offers a variety of policy types, multiple riders, several accessibility options and a high J.D. Power score for customer satisfaction. The company also offers numerous banking and insurance products, which might be appealing if you want to keep all your products with one company. Haven Life’s Haven Plus endorsement offers a lot of services that Nationwide doesn’t, though, which may appeal to some shoppers.

Learn more: Nationwide Insurance review

Is Haven Life a good insurance company?

Haven Life could be a good choice if you are looking for a term life insurance policy. While the company doesn’t advertise many riders, its Haven Plus option stands out among competitors for a variety of subscription benefits. MassMutual, which owns Haven Life, also tends to get high third-party scores. However, Haven Life falls short when it comes to policy offerings and doesn’t offer permanent life insurance at this time. If you are impressed by the company's customer satisfaction scores and corporate sustainability but want a permanent policy, you could check out MassMutual, which earned our 2023 Bankrate Award for best whole life insurance company.

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