Point Home Equity Review 2025

How Bankrate scored Point

Affordability: 3 stars

Point earns a 3 out of 5 stars for affordability due to its HEI balloon payment, lack of APR transparency and high costs. 

• APR: A Point representative said in an interview that its rates are competitive, ranging from 6.50 percent to 15.25 percent. The lowest rates are available to highly qualified applicants with ten-year terms and vary depending on credit, location, and loan details. However, the lender doesn’t share HELOC rates on its website.  
• Fees: You’ll make a lump-sum payment at the end of Point’s HEI agreement, which is a risky prospect for most homeowners. Point also charges an origination fee of up to 4.99 percent of the original HELOC draw and a processing fee of up to 3.9 percent — but at least $2,000 — for its HEI. Other fees include appraisal fees, credit report fees, title and government fees.

Availability: 3.9 stars

Point scores a 3.9 for availability because of its limited reach and draw requirements.

• Licensing: Point is licensed to provide its HEIs in seven states: Colorado, Connecticut, Georgia, Illinois, Maryland, North Carolina, and Wisconsin. Its HELOC is offered in California, Colorado, Connecticut, Georgia, Illinois, Maryland, North Carolina and Washington. 
• Credit score: Point requires a minimum credit score of 500 for its home equity investment product, which is much lower than what many other home equity lenders require. For its HELOC, you need a minimum credit score of 640.
• Loan minimum: You must borrow a minimum of $15,000 with Point’s HELOC. The minimum requirement for its home equity investment is $30,000, on the higher side compared to other lenders.
• Draw requirement: With Point’s HELOC, you’re required to withdraw the entire line at origination, though the initial draw will be fixed.   
• Loan products: Point offers two home equity products: a HELOC and a home equity investment. It doesn’t offer home equity loans.

Borrower experience: 3.8 stars

Point earns 3.8 stars for borrower experience. While it offers limited rate transparency, it has solid customer service and convenient online tools that help borrowers compare options.

• Rate transparency: Point doesn’t advertise an APR on its website. You can get a rate quote by entering your address. Point will then calculate your home’s value using publicly available data and send you a personalized offer.
• Customer Service: Point’s customer service can be reached at (888) 764-6823, Monday through Friday, 6:00 a.m. - 6:00 p.m. PST, and Saturday through Sunday, 7:00 a.m. - 4:00 p.m. PST. The company also offers a homeowner assistance chat which responds promptly to general inquiries. 
• Convenience: Point offers a wealth of resources on its website, including calculators, tools and articles on topics like home equity, homeownership and financial wellness. The company also allows you to compare its HEI and HELOC products side by side.

Point reputation

As of this writing, Point is not accredited by the Better Business Bureau and has a B- rating due to its failure to respond to one complaint against the business. Out of more than 3,200 reviews on Trustpilot, Point receives a 4.7-star rating. Overall, customers report that its application process is quick, although some reviewers have complained about difficulty in getting the same person on the phone.