PNC Bank: 2026 Home Equity Review

How Bankrate scored PNC

Affordability: 3.4 stars

• APR: PNC has limited rate quote information on its website. Generally, to get a rate quote, you need to provide information about your finances and property. 
• Introductory APR: PNC periodically offers a six-month introductory APR, a fairly typical term.
• Fees: PNC charges a $50 annual fee on HELOCs in most states (except Texas). Customers in some states will also have to pay an origination fee, which can run as high as $499. If you decide to convert all or some of your variable-rate HELOC to a fixed rate, the bank charges a $100 fee. You won’t have to pay this fee if you convert to the fixed rate when you initially obtain the line of credit, however. 

PNC scores a 3.4 out of 5 for affordability because of its numerous fees. 

Availability: 4.5 stars

• Loan products: PNC offers fixed-rate home equity loans, but only in 19 states. Its HELOCs are more widely available and can be converted to fixed-rate loans. Its $1,000,000 HELOC maximum is a higher threshold than most lenders. 
• Footprint: PNC’s reach extends nationwide; however, it doesn’t offer HELOCs to borrowers in Alaska, Hawaii, Louisiana, Mississippi, Nevada or South Dakota.
• Loan minimum: PNC has a minimum loan amount of $10,000 — which is low — or the minimum amount required by state law. 
• Draw requirement: PNC doesn't have a minimum draw amount for its HELOCs, unlike many lenders. However, borrowers who live in Texas have a minimum draw of $4,000 due to state regulations.

PNC earns a strong 4.5 out of 5 for availability because of its seven-figure credit lines and lack of a minimum draw. 

Borrower experience: 4.3 stars

• Rate transparency: PNC lists only some rates online (generally, for its home equity loans). To receive a rate quote, you have to share how much you want to borrow, where the property is located, how the property is used and details on existing loans or lines of credit.
• Convenience: Borrowers can complete an application online, over the phone or in person at a branch location. In addition to phone and branch support, PNC also offers a live chat feature on its website. Once PNC has reviewed your application and credit history, you can upload your documents and track your application progress.
• Customer service: Representatives are available to speak with customers by phone every day of the week, including weekends. To speak to a representative, call 855-762-9545, Monday through Thursday, 8 a.m. to 10 p.m. ET, Friday, 8 a.m. to 6 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. ET.
• Fixed-rate options: PNC offers fixed-rate home equity loans, but you also have the option to convert all or part of your HELOC to a fixed rate — and without charge, if you do it immediately — in effect turning it into a home equity loan. 

PNC scores a 4.7 out of 5 for borrower experience due to its variety of contact methods and ability to convert your variable-rate HELOC to a fixed-rate loan.

PNC’s reputation 

PNC receives an A+ rating from the Better Business Bureau but is not accredited by the organization. Trustpilot gives PNC a 1.3 out of 5 stars rating based on more than 1,600 reviews, but keep in mind that the reviews span all of PNC’s bank services, not solely home equity products.

• Methodology

  To determine a home equity lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:

  • Affordability: Annual percentage rate (APR) - 80%; introductory APR - 20%
  • Availability: Licensing - 50%; credit score - 20%; loan minimum - 10%; draw requirement - 10%; loan products - 10% 
  • Borrower experience: Rate transparency - 35%; convenience - 35%; customer service - 20%; fixed-rate options - 10%

  Learn more about our methodology.