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Frost Bank: 2026 Home Equity Review

Written by

Linda Bell,

Edited by

Katie Lowery

Expert verified

Updated on Feb 10, 2026

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Bankrate score

4.2

Our methodology

Customer score

5.0

Read reviews

SCORE BREAKDOWN

Affordability

5.0

Availability

3.8

Borrower experience

3.9

EDITOR'S TAKE

Frost Bank is a good fit for Texas homeowners who want straightforward home equity borrowing from a well-regarded local institution that has competitive pricing. This may include lower-income Texans who benefit from the company's Progress home equity loan. Frost isn't available to borrowers outside the Lone Star State, and may not be a good fit for those seeking fully digital-first lending

PROS

• Frost’s home equity products have no application/annual fees or prepayment penalties
• If you make automatic payments via a Frost savings or checking account, you’ll get a rate deduction of 0.25 percentage points (unless the loan is a first lien greater than $250,000)
• The bank offers a special home equity loan for lower-income applicants, with sharply discounted APRs

CONS

• Frost Bank only operates in Texas
• To get a HELOC, you must open a deposit account with the bank
• No rate-lock option for HELOCs

Affordability

5.0

Availability

3.8

Borrower experience

3.9

• Frost’s home equity products have no application/annual fees or prepayment penalties
• If you make automatic payments via a Frost savings or checking account, you’ll get a rate deduction of 0.25 percentage points (unless the loan is a first lien greater than $250,000)
• The bank offers a special home equity loan for lower-income applicants, with sharply discounted APRs

• Frost Bank only operates in Texas
• To get a HELOC, you must open a deposit account with the bank
• No rate-lock option for HELOCs

Find competitive home equity rates near you

Frost Bank overview

Established in 1868 in the back of a small mercantile store in San Antonio, Frost Bank has grown into a major financial institution that trades publicly on the New York Stock Exchange. It operates solely in Texas, where it has approximately 200 financial centers and is expanding its footprint in the Austin and Dallas areas. In addition to HELOCs and home equity loans, the company offers banking, insurance and investment products.

Home equity products offered

Variable rate HELOC
Fixed-rate home equity loan
Progress home equity loan for lower-income homeowners

How Bankrate scored Frost Bank

Affordability: 5 stars

APR: Frost’s rates are competitive, significantly below the Bankrate national average.
Fees: Frost’s HELOC and home equity loans don’t carry any prepayment penalties, application and annual fees — a rarity among lenders.

Thanks to its low APRs and lack of fees, Frost Bank scores a perfect 5 out of 5 for affordability.

Availability: 3.8 stars

Loan products: Frost offers HELOCs and two home equity loan products, including a home equity loan geared to low-income borrowers.
Footprint: Frost’s home equity products are only available in Texas for use on primary residences.
Credit score: Frost doesn't publish a specific minimum credit score requirement, though borrowers generally need scores in the mid-600s or better to qualify.
Loan minimum: Minimum borrowing amounts are relatively low — about $2,000 for home equity loans and $8,000 for HELOCs — but total borrowing cannot exceed 80% of the home’s appraised value.

Despite its low loan and credit score minimums, Frost earns a 3.8 out of 5 for availability because of its limited national reach and HELOC draw requirements.

Borrower experience: 3.9 stars

Rate transparency: Frost’s advertised APRs are easy to find on its website, and it lists them in detail by loan size.
Convenience: Frost lets you apply for loans online, and also offers an app that lets you make payments and check loan status. It seems to require in-person closings at a branch.
Customer service: Customers have multiple contact methods, including phone, online portal, email and visiting its 200-plus branch locations in Texas (with more to come in 2026).
Fixed-rate options: Frost has two fixed home equity loan options, but does not offer a fixed-rate HELOC.

Frost Bank scores a 3.9 out of 5 for its borrower experience, losing points because it doesn’t offer a fixed-rate HELOC or allow remote closings.

How easy is it to contact Frost Bank?

Our recent call to Frost Bank was answered promptly by a friendly live agent who was knowledgeable about the company's products and answered our questions easily.

It's fairly easy to contact this institution through a variety of channels. Frost's call center is open 24/7, and current customers can chat with a live agent when they are logged into their account. The company has roughly 200 brick-and-mortar locations throughout Texas, with plans to expand in the coming years.

Frost Bank’s reputation

Frost Bank gets an A+ rating from the Better Business Bureau, but is not accredited. For the 16th year in a row, Frost Bank earned the highest ranking for banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study. Out of nearly 50 reviews, the company earns a 2.8 rating on Trustpilot.

In the news

Frost Bank has steadily expanded its footprint across Texas over the past decade, with a "build over buy" strategy, avoiding acquisitions in favor of opening new branches in its top markets. Since beginning its expansion program in 2018, first in Houston and Dallas and more recently in Austin, the company has grown to just over 200 financial centers statewide, and plans to add 15 more branches in 2026 as it invests in Texas' top metro regions. This long-term plan, which includes doubling its Austin branches by the end of the year, is a core part of Frost's growth strategy.

To determine a mortgage lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
- Affordability: Annual percentage rate (APR) - 80%; introductory APR - 20%
- Availability: Licensing - 50%; credit score - 20%; loan minimum - 10%; draw requirement - 10%; loan products - 10%
- Borrower experience: Rate transparency - 35%; convenience - 35%; customer service - 20%; fixed-rate options - 10%
Learn more about our methodology.

Compare Frost Bank with other lenders

Selected lender Frost Bank Bankrate score 4.2 Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score 5.0 Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.	Bankrate score Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months. Read review	Bankrate score Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months. Read review
Loan amount
Starting at $2,000 (HELoans)/$8,000 (HELOC).
Min. credit score required
640-680.
Repayment terms
10-year draw period/10-year repayment term for HELOC; 7-30 years for home equity loans.
Funds available in
30 days.
Recent customer review
Loyal customer I have been now a Frost customer for the last 20 years. I had two other bank accounts with another bank and I wasn’t pleased with them for the three years that I was banking with t... Celia

To help you make the most informed decisions, our home equity lender reviews team suggests an alternative home equity lender for each lender reviewed. In most cases, this alternative 1.) shares the same strength (affordability, availability or borrower experience) as the lender reviewed; and 2.) rates highly for Bankrate Score. In the event more than one lender meets these standards, we suggest the one with the higher Bankrate Score.

Frost Bank customer ratings and reviews

5.0

1 ratings

Knowledge

Level of service

Professionalism

Responsiveness

100% of customers would recommend this lender.

of 1 reviews

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To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.

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Frost Bank: 2026 Home Equity Review

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