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Chase Bank: 2026 Home Equity Review

Written by

Linda Bell,

Edited by

Alice Holbrook

Expert verified

Updated on Feb 13, 2026

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Bankrate score

3.1

Our methodology

Customer score

0.0

Read reviews

SCORE BREAKDOWN

Affordability

1.0

Availability

4.4

Borrower experience

3.9

EDITOR'S TAKE

Chase’s 200+ year history and nationwide presence are definite pluses. However, its short draw period, strict credit score requirements, high rates and fees may be limiting to some borrowers.

PROS

• Available in every state except Texas
• Offers a fixed-rate lock option
• May be able to access line with checks

CONS

• Available only for single-family residences
• Up to a 4.99% origination fee, which is financed into the line of credit
• Must withdraw 85% of the line at closing

Affordability

1.0

Availability

4.4

Borrower experience

3.9

Chase’s 200+ year history and nationwide presence are definite pluses. However, its short draw period, strict credit score requirements, high rates and fees may be limiting to some borrowers.

• Available in every state except Texas
• Offers a fixed-rate lock option
• May be able to access line with checks

• Available only for single-family residences
• Up to a 4.99% origination fee, which is financed into the line of credit
• Must withdraw 85% of the line at closing

Find competitive home equity rates near you

Chase Bank overview

Chase Bank is the consumer and commercial banking arm of JPMorgan Chase, one of the largest financial services companies in the U.S. Chase has more than 5,000 branches in 48 states and Washington, D.C., and serves more than 85 million customers. After a five-year hiatus, Chase Bank returned to home equity borrowing in late 2025.

HELOCs: Chase’s HELOC lets borrowers access up to 80% of their home’s value, with loan amounts ranging from $25,000 to $400,000. The HELOC has a 30-year term, including a three-year draw period, during which borrowers need only pay interest, an additional seven years of interest-only payments and 20 years of payments covering the balance and interest. The HELOC has a variable rate, but borrowers can convert the balance to a fixed rate using Chase’s Fixed-Rate Lock Option.

How Bankrate scored Chase Bank

Affordability: 1 star

Chase Bank has a low score for affordability because of its higher-than-average APR and high origination fee.

APR: As of this writing, Chase Bank’s provided APR is more than one percentage point higher than the Bankrate average.
Fees: Chase Bank charges as much as 4.99% of the line as an origination fee for its HELOCs. You may also be on the hook for mortgage title insurance or an appraisal, depending on your credit limit and collateral type.

Availability: 3.9 stars

Chase Bank earns 4.4 out of 5 for availability, primarily because of its national reach, though its initial draw and credit score requirements hold back its ranking.

Licensing: Chase is licensed to provide HELOCs in all states except Texas.
Credit score: You will need a minimum credit score of 720 to qualify for a HELOC at Chase, higher than the mid-600s score that most lenders require.
Loan minimum: Chase’s HELOCs start at $25,000, which is higher than some lenders' minimums.
Draw requirement: At closing, you will have to withdraw at least 85% of your available credit line, which is a drawback if you don’t need all the funds upfront. Chase also has a 3-year draw period, which is shorter than what some other lenders offer.

Borrower experience: 3.9 stars

Chase Bank scores 3.9 out of 5 for borrower experience because of its limited rate information.

Rate transparency: Chase doesn’t feature customized rates on its website. However, the bank does offer a single sample rate based on a preselected ZIP code in Ohio. Chase notes that this advertised rate assumes an applicant with excellent credit.
Customer service: Chase doesn’t clearly list a phone number on its website for prospective home equity customers. However, if you’re a current home equity borrower, you can use Chase’s general number (1-800-836-5656), which is available Monday-Friday, from 8:00 a.m. – 8:00 p.m. ET and on Saturdays from 9:00 a.m. – 6:00 p.m. ET. The bank also has a secure online message center, an app and a mailing address for customer service inquiries. And if you have a branch nearby, you can connect with a representative through its “Find a Home Lending Advisor” link on its home equity page. After you enter your zip code, you will be given a list of home lending experts in your area.
Convenience: Once you get your HELOC, Chase offers multiple ways to access your line: You can transfer money to your deposit account via mobile or web, or you can go to your nearest branch. Some accounts also include check access.

How easy is it to contact Chase Bank?

When a tester tried calling different numbers found on the site, each call led to automated prompts asking for account details or a Social Security number. These barriers make it hard to reach a representative without already being a customer.

Chase Bank’s reputation

Though not accredited, the Chase Bank gets an A- rating from the Better Business Bureau. The bank also receives above-average ratings for mortgage origination and servicing from J.D. Power and Associates. However, on Trustpilot, Chase receives a less-than-favorable assessment. Of more than 2,400 reviews, the company gets just over one star, with many reviewers complaining about their overall experience.

A home equity loan or HELOC lets you borrow against the value of your home, while using your house as collateral. How much you can borrow depends on your home’s value and your outstanding mortgage, often expressed as your loan-to-value (LTV) and combined loan-to-value (CLTV) ratios. LTV is the amount of your mortgage compared to your home’s value, while CLTV includes all loans on the property.

If your home is worth $300,000 and you owe $150,000, your LTV is 50 percent. If you take out another $75,000 loan, your CLTV would be 75 percent. Typically, lenders allow you to tap up to 80 to 85 percent of your home’s value — so, in this case, you could borrow up to $105,000 — though some lenders go as high as 90 or 95 percent.

Knowing how much equity you can tap is just a part of the picture. Learn more about how to find the right home equity lender.

To determine a home equity lender’s Bankrate Score, Bankrate rates lenders on a scale of one (1) to five (5) stars — with five (5) the highest rating — based on a variety of factors relating to the lender’s products and services. To assign our ratings, we assessed each mortgage lender across three core areas:
- Affordability: Annual percentage rate (APR) - 80%; introductory APR - 20%
- Availability: Licensing - 50%; credit score - 20%; loan minimum - 10%; draw requirement - 10%; loan products - 10%
- Borrower experience: Rate transparency - 35%; convenience - 35%; customer service - 20%; fixed-rate options - 10%
Learn more about our methodology.

Compare Chase Bank with other lenders

Selected lender Chase NMLS: 2948 Bankrate score 3.1 Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score N/A Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.	Bankrate score Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months. Read review	Bankrate score Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score. Customer score Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months. Read review
Loan amount
$25,000 to $400,000
Min. credit score required
720
Repayment terms
3-year draw period, 7-year interest-only period, 20-year repayment period
Funds available in
Not specified
Recent customer review
Customer review No reviews available yet. N/A

To help you make the most informed decisions, our home equity lender reviews team suggests an alternative home equity lender for each lender reviewed. In most cases, this alternative 1.) shares the same strength (affordability, availability or borrower experience) as the lender reviewed; and 2.) rates highly for Bankrate Score. In the event more than one lender meets these standards, we suggest the one with the higher Bankrate Score.

Chase Bank customer ratings and reviews

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Chase Bank: 2026 Home Equity Review

3.1

0.0

Score breakdown

Editor's take

Pros

Cons