Aven
4.9 Bankrate ScoreLearn more about Aven
Alliant Credit Union is a large, digitally focused lender that stands out for budget-conscious borrowers for its lack of fees, competitive rates and low loan minimums in some states. Keep in mind that since this is a credit union, you must become a member before closing on your loan.
Originally founded in 1935 to serve United Airlines employees, Alliant Credit Union is now one of the largest credit unions in the U.S., with $20 billion in assets. Headquartered in Chicago, the organization serves more than 900,000 members with a broad lineup of products, including mortgage loans, credit cards, checking and savings accounts, personal loans and an interest-only HELOC.
Alliant Credit Union scores 4 out of 5 stars for its minimal fees and its lower APR.
Despite its limited footprint — in just half the country — Alliant scores 4 out of 5 for availability because of its low loan minimum.
Alliant earns 4.2 out of 5 stars because of its 24/7 member care phone number and fully remote closing process.
How easy is it to contact Alliant Credit Union?
There are two primary ways to contact Alliant Credit Union: online or by phone at 800-328-1935 (available 24/7). When we called, a representative quickly answered several basic questions. Alliant also offers a virtual chat assistant, which wasn’t particularly helpful. During testing, it was unable to answer simple HELOC-related questions or direct us to relevant information on the website.
Though Alliant Credit Union boasts an A+ ranking with the Better Business Bureau, customer reviews on the BBB site rank only 1.41 out of 5 stars at the time of this writing. The organization’s TrustPilot score is higher but still poor, at 2.8 stars. Users mostly complained about customer support.
In the news
In June 2025, Alliant Credit Union appointed Mike Dobbins, a 30-year financial services executive, as its new CEO.
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Selected lender
Alliant
Bankrate score
4.0
Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score.
Customer score
N/A
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
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Bankrate score
Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score.
Customer score
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
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Bankrate score
Bankrate scores are objectively determined by our editorial team. Interest rates, fees, loan terms, borrower requirements and customer service are some of the factors that make up Bankrate's score.
Customer score
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate. To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
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Loan amount |
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Starting at $10,000 |
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Min. credit score required |
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Undisclosed |
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Repayment terms |
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10-year draw period and 20-year repayment term for interest-only HELOCs, 7-year draw period and 8-year repayment term for standard HELOCs |
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Funds available in |
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Undisclosed |
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Recent customer review |
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Customer review No reviews available yet. N/A |
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This lender has 0 recent reviews.
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